User Manual

16 Matrox C-Series – User Guide
Problem PowerDesk software isn’t installed
1
Cause Windows 10/8.1 – If the Matrox display driver was installed or updated through Windows
Update automatic driver installations, Matrox PowerDesk software may not be installed.
1
Solution Run the setup program included with the Matrox display driver. The setup program
automatically installs PowerDesk software for your Matrox product. For more information,
see “Installing your Matrox software”, page 13.
Problem Wrong color balance, screen image off-center, or no picture at all
1
Cause Your monitor video controls may be improperly set.
1
Solution Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
2
Cause Your monitor may not be properly connected (the connectors aren’t properly fastened or the
monitor power cable isn’t firmly in place) or may have been disconnected.
1
Solution Make sure you’re using the correct connectors, that all connectors are properly fastened, and
that all power cables are firmly in place. For more information, see “Connecting your
monitors”, page 11.
3
Cause If your monitor supports multiple input sources (analog/digital), it may be configured to use
the wrong source.
1
Solution Make sure your monitor is using the correct input source. For more information on selecting
the input source for your monitor, see your monitor documentation.
2
Solution Change your connection setup to use a different input source. For more information, see
“Connecting your monitors”, page 11.
4
Cause Digital monitors only – Your monitor cable may have an integrated analog/digital connector
(DVI-I).
1
Solution Make sure the DVI connector on your monitor cable is digital only (DVI-D). For more
information, see your monitor documentation.