ENGLISH Matrox G450 MMS User Guide 10807-301-0100 2002.08.
Overview Thank you for purchasing a G450 MMS (Multi-Monitor Series) graphics card. Your Matrox MMS card is a high-performance graphics card that plugs into an expansion slot inside your personal computer. This card lets you use 2 or 4 monitors at a time with Windows 2000/XP or NT 4.0. Hardware supplied G450 MMS card * Dual-monitor cable † DVI-to-HD15 adapters‡ * Pictured is a G450×4 MMS card. † 2 dual-monitor cables are included with Matrox MMS×4 products.
Hardware installation This section describes how to install your Matrox card. For information specific to your computer, like how to remove its cover, see your system manual. WARNING: To avoid personal injury, turn off your computer, unplug it, and then wait for it to cool before you touch any of its internal parts. Also, static electricity can severely damage electronic parts.
3 Choose a PCI slot a b Most computers have different types of expansion slots. Choose a PCI slot for your graphics card. Your system manual should identify the location of each type of expansion slot in your computer. AGP slot (Back of computer) PCI slot ISA slot Remove the cover for the slot you intend to use (if it’s not already removed). Save the screw for the mounting bracket. (If another slot is uncovered, you can seal it with the cover you just removed.
Connect your dual-monitor cables Attach your Matrox dual-monitor cables* to the connectors on the bracket of your Matrox MMS card. Make sure the connectors are firmly in place. WARNING: To avoid damaging the LFH-60 connector on your dualmonitor cable or on your graphics card, carefully insert the connector on your dual-monitor cable as straight as possible into the connector on your graphics card.
Note: Monitors are numbered consecutively based on which connector each is attached to. Numbering starts with the primary display – the one that first displays information when you restart your computer. If another graphics card is installed in your computer, display numbering may be different. Note: To connect a digital monitor (a monitor that uses digital input, usually a flat panel monitor) to your Matrox product, your monitor must have a DVI connector.
Software installation This section describes how to install Matrox software for Windows 2000/XP or NT 4.0. You may need administrator rights to install certain software. For more information, see Windows documentation. 1 Restart your computer If you’re using Windows 2000/XP, it detects new hardware when you restart. If Matrox display drivers haven’t been previously installed, Windows reports finding a PCI adapter. Windows prompts you to install a display driver. Follow the on-screen instructions.
Display setup Windows 2000/XP or NT 4.0 – Your Matrox display driver includes Matrox PowerDesk software. This software helps you get the most out of your Matrox graphics card. This section has important information on how to configure your display settings using Matrox PowerDesk software. Accessing PowerDesk property sheets Many display controls are on Matrox PowerDesk property sheets. You can identify Matrox PowerDesk property sheets by the icon appearing on the tab.
Windows 2000/XP – If you have a Plug-and-Play (DDC) monitor, Windows should automatically use correct settings for your monitor. To make sure the correct monitor is selected in Windows: 1 Right-click your Windows desktop background, then click Properties " Settings " Advanced " Monitor. If you’re using a multi-display desktop (see “Multi-display setup”, page 10), select a display before clicking Advanced. 2 If the monitor name listed doesn’t match your monitor, click Properties " Driver " Update driver.
Multi-display setup To set up multi-display mode: Windows 2000/XP – If multi-display mode isn’t automatically enabled when you restart Windows: 1 Right-click your Windows desktop background, then click Properties " Settings. 2 Select the disabled display, enable the Extend my Windows desktop onto this monitor check box, then click Apply. 3 To change resolution and color settings for each display, select a display, then change the Screen area and Colors settings. When you’re done, click OK.
Troubleshooting Basic procedures This section explains basic procedures that are referred to by some troubleshooting items in this guide. Restarting in VGA mode What follows is information on how to restart your computer in VGA mode. If your primary display is usable: Windows 2000/XP or NT 4.0 – 1 Restart your computer: # Windows 2000/XP – Click Start " Shut Down " Restart " OK. # Windows NT 4.0 – Click Start " Shut Down " Restart the computer " Yes.
Main troubleshooting This section addresses possible problems that could prevent you from using your computer. Problem 1Cause 1Solution 2Cause Computer doesn’t display information or boot after Matrox card is installed Your Matrox card may not be properly installed. Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly inserted in its expansion slot and that all connections to it are firmly in place. For more information, see “Hardware installation”, page 3.
2 Plug your monitor into the other graphics card and restart your computer. Note: Make sure your computer uses the other graphics card to control your primary display. The graphics card that controls your primary display is the one that first displays information when you restart your computer. Your computer BIOS (Basic Input/Output System) and the slot type (ISA, PCI, or AGP – see “Choose a PCI slot”, page 4) of each graphics card help determine which graphics card controls your primary display.
3Solution Make sure the connection to the back of the monitor is firmly in place. If your monitor uses BNC input, make sure the Red (R), Green (G), Blue (B), Horizontal Sync (HSYNC – white or gray wire), and Vertical Sync (VSYNC – black wire) connections are firmly in place and plugged into the correct input. 3Cause 1Solution 4Cause 1Solution Bayonet Nut Connect (BNC) If your monitor uses BNC input, one or more connection settings may be incorrect.
4 Restart your computer normally. 5 Make sure the correct monitor is selected in Windows (see “Monitor setup”, page 8). 6 Make sure you’re not using inappropriate monitor setting customizations: Access the PowerDesk Monitor Settings property sheet (see “Accessing PowerDesk property sheets”, page 8), then click Delete all customizations. 7 If necessary, restore your original display settings (see steps 2 and 3). Note: In multi-display mode, each display has its own monitor settings (refresh rates).
2 3 To remove Matrox software: # Windows 2000/XP – Click Start " Settings* " Control Panel " Add/Remove Programs (double-click*) " Matrox Graphics Software (remove only) " Change/Remove " Yes. (* Depending on your version and configuration of Windows, this part of the step may not be necessary.) # Windows NT 4.0 – Click Settings " Control Panel " Add/Remove Programs (double-click) " Install/Uninstall " Matrox Graphics Software (remove only) " Add/Remove " Yes.
Extra troubleshooting Graphics The following troubleshooting items address problems related to graphics cards. Problem Can’t use Windows, Windows reports a configuration error, and/or can’t install or uninstall display driver Note: Windows 2000/XP or NT 4.0 – You may need administrator rights to install certain software. For more information, see Windows documentation. 1Cause 1Solution 2Cause 1Solution The problem may be specific to the motherboard in your computer.
Problem Monitor settings aren’t automatically detected WARNING: If incorrect software monitor settings are used, your display may become unusable and some monitors can be permanently damaged. For more information, see your monitor manual. Note: To check if your monitor settings are properly selected: 1 Windows 2000/XP – Right-click your Windows desktop background, then click Properties " Settings " Advanced " Monitor. If you’re using multi-display mode, select a display before clicking Advanced.
3Cause You may be using BNC connectors with a Plug-and-Play monitor. The Plug-and-Play feature of a monitor can’t be used with BNC connectors. 1Solution If there’s an HD-15 connector at the back of your monitor, use this connector instead of the BNC connectors.
2Cause Your Matrox card may be in a “slave” expansion slot on a computer that makes a distinction between bus mastering and slave slots. 1Solution Change slots – Shut down your computer, disconnect it from the power supply, remove your Matrox card and then insert it into a different PCI expansion slot. For instructions on how to safely install your Matrox card, see “Hardware installation”, page 3.
Problem 1Cause 1Solution 2Solution Using multiple displays… Problem 1Cause After game for Windows 2000/XP starts, monitor doesn’t display properly (blank screen, rolling or overlapping screen images) If your game uses a low-resolution (640 × 480 and below), full-screen display mode, your monitor may not support the refresh rate the Matrox driver is using. Windows 2000/XP – 1 If the game is still running in full-screen mode and your monitor is unusable, exit the game.
1Solution If you’re having problems with a program that can be moved on your Windows desktop, run this program on your primary display. Make sure the program window doesn’t overlap any other display. If the program doesn’t work with the graphics card controlling your primary display, or you want your main graphics card to control your primary display, see the other solutions.
5 Restart your computer for changes to take effect. Note: To restore display adapters, repeat steps 2–5, but click Enable in step 4. Problem 1Cause Not all graphics cards in the computer are fully supported (Software doesn’t work with a certain graphics card, or another graphics card doesn’t work at all) If you have different models of graphics cards in your computer, your Matrox display driver may not support all the graphics cards in your computer.
1Solution Run the setup program included with the Matrox display driver. The setup program automatically installs the display driver for each Matrox graphics card it supports. Problem In multi-display mode, displays aren’t numbered consecutively 1Cause 1Solution If you have more than one graphics card in your computer, the display numbering may not be consecutive for the displays of a multiple-display card.
2Solution 2 Clear one or more check boxes. For more information, see context-sensitive help. 3 Click OK " Yes to accept the changes. (Depending on the feature you disabled, you may have to restart your computer for the changes to take effect.) Disable Windows effects: Windows 2000 – 1 Right-click your Windows desktop background, then click Properties " Effects. 2 Disable one or more features under Visual effects.
2Cause 1Solution 3Cause 1Solution If you’re using multi-display mode, the program window or dialog box may be in a display or on a monitor that’s unusable. (For example, your monitor may not be properly connected or configured.) Make sure all the displays and monitors you want to use are usable. For more information, see other troubleshooting items in this guide.
To assign a keyboard shortcut to this feature: 4Solution 1 Click the Matrox QuickDesk icon ( ) on your Windows taskbar, then click Hot Keys. 2 Create a keyboard shortcut for the Move All Windows to Primary Display feature. Windows 2000/XP or NT 4.0 – 1 Windows 2000/XP – Click the Matrox QuickDesk icon ( then click Multi-Display Controls. ) on your Windows taskbar, Windows NT 4.0 – Access the Matrox PowerDesk PowerDesk property sheet (see “Accessing PowerDesk property sheets”, page 8).
Video The following troubleshooting items address problems related to video files. Problem Video file playback is jerky (skipping frames) Note: Jerky video file playback may be the result of slow playback or recording. Slow recording causes frames to be dropped (frames aren’t recorded). If jerky video is caused by frames that were dropped during recording, the problem can only be fixed by recapturing the video under better conditions. 1Cause 1Solution Your hard disk may be too slow.
Windows NT 4.0 – Install a DMA driver. For most computers, a DMA driver is available for Windows NT 4.0 (for example, the “PIIX Bus Master IDE” driver supports many computers). For more information on how to get this driver, contact your system vendor. 2Cause 1Solution 3Cause 1Solution Too many programs may be running (using up computer resources). Close other programs, including memory resident programs like System Agent. Your display settings may be too high.
Problem 1Cause 1Solution Can’t view video Your display settings may be too high. Try lowering your display settings (resolution, color palette, and/or refresh rate). For information on changing display settings, see “Display setup”, page 8. Sound The following troubleshooting items address problems related to sound cards.
Windows XP – a Click Start " Settings* " Control Panel " Sound, Speech and Audio Devices* " Sounds & Audio Devices. (* Depending on your configuration of Windows, this part of the step may not be necessary.) b Enable the “Place volume icon in the taskbar” check box. c Click OK. d Double-click the speaker icon on the taskbar. 2 Click Options " Properties. 3 Click the Recording button, enable all check boxes in the list box, then click OK.
Display information ! Your Matrox graphics card is 100% VGA compatible and supports all VESA standards: VBE 2.0 (Super VGA modes), DPMS (energy saving), and DDC-2B (Plug-and-Play monitor). ! The display resolutions available depend on your Matrox graphics card, display driver, and software monitor settings. Different software monitor settings have different resolutions available to them.
Maximum display resolutions (for each display) Aspect ratio Maximum resolution* 4:3/5:4 (traditional) 2048 × 1536 16:9/16:10 (wide) 1920 × 1200 * With most digital monitors, the maximum display resolution is 1280 × 1024. For digital monitors that support reduced timings, the maximum display resolution may be 1600 × 1200.
Supported VESA modes In the table below, VESA modes supported by your Matrox graphics card are indicated by a VESA mode number. Many Super VGA DOS programs use VESA modes.
Hardware information Features G450×2 MMS Matrox G450 Graphics chip model (256-bit DualBus) RAMDAC Memory type 360 MHz (internal) DDR (Double Data Rate) SDRAM Card type # of displays supported (# of graphics chips) Memory # of dual-monitor cables (Part #: DL-CAB-DVI-I ) # of DVI-to-HD15 adapters (Part #: DVI-I-VGA ) Digital monitor support Model # G450×4 MMS PCI 2 4 2 × 16 MB 4 × 16 MB 1 2 2 4 DVI DVI G45X2DUAL G45X4QUAD Technical features ! Supports PCI bus version 2.1 and 2.
Environmental specifications ! Minimum/maximum ambient operating temperatures: 0 to 55º C ! Minimum/maximum storage temperature: -40 to 75º C ! Maximum altitude for operation: 3,000 meters ! Maximum altitude for transport: 12,000 meters ! Operating humidity: 20 to 80% relative humidity (non-condensing) ! Storage humidity: 5 to 95% relative humidity (non-condensing) ! Estimated mean time before failure (MTBF): 103,981 hours (11.87 years) at 50º C, 53,611 hours (6.12 years) at 70º C.
Graphics card connector pinouts 15 1 16 45 30 31 46 60 Display #1/#3 Display #2/#4 Display #1/#3 Display #2/#4 Pin Signal Pin Signal Pin Signal Pin Signal 1 Ground 24 Not connected 31 TMDS data1+ 54 Ground 2 Analog red output 25 Not connected 32 TMDS data1– 55 VSYNC 3 Analog blue output 26 Not connected 33 TMDS clock data+ 56 HSYNC 4 Ground 27 TMDS data2– 34 TMDS clock data– 57 Ground 5 5V Power 28 TMDS data2+ 35 Not connected 58 Not connected 6 SCL
Adapter pinouts for analog monitors 1 6 11 5 10 15 Pin Signal Pin Signal Pin Signal 1 Analog red output 6 Ground 11 Not connected 2 Analog green output 7 Ground 12 SDA (DDC) 3 Analog blue output 8 Ground 13 TTL horizontal sync 4 Not connected 9 +5 V (DDC) 14 TTL vertical sync 5 Ground 10 Ground 15 SCL (DDC) Pin usage for a digital (DVI-I) connector 1 8 C1 C2 17 24 C3 C4 C5 9 Pin 1 Signal TMDS data 2– Pin 9 Signal Pin Signal TMDS data 1– 17 TMDS data 0– 2
Pin usage with an analog dual-monitor adapter (DVI-I to HD-15) 1 8 C1 C2 9 24 17 C3 C4 C5 Pin Signal Pin Signal Pin Signal 1 TMDS data 2– 9 TMDS data 1– 17 TMDS data 0– 2 TMDS data 2+ 10 TMDS data 1+ 18 TMDS data 0+ 3 TMDS data 2/4 shield 11 TMDS data 1/3 shield 19 TMDS data 0/5 shield 4 Analog red (2) 12 TMDS data 3– 20 Analog blue (2) 5 Analog horizontal sync (2) 13 TMDS data 3+ 21 DDC Clock (2) 6 DDC clock (1) 14 +5 V power 22 TMDS clock shield 7 DDC data (
Maximum card dimensions ≤ 0.75 in. / ≤ 3.61 cm 6.5 in. / 16.51 cm 4.2 in. / 10.
Customer support Matrox Web and FTP sites Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site. Our Web site has product literature, press releases, technical material, a sales office list, trade show information, and other relevant material. Our FTP site contains current drivers for Matrox products. You can download drivers using the Internet FTP site. You can access our FTP server independently, or from the Matrox Web site. Our address for Matrox Graphics Inc.
# Visit our technical support forum at www.matrox.com/mga/support/forum/agree.cfm. # See our FAQs (Frequently Asked Questions) at http://forum.matrox.com/cgi-bin/mgaforum/Ultimate.cgi#faq. # Write a letter to Graphics Customer Support at our Corporate Headquarters. The address is: Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4.
Where to get information For display information: ! Windows 2000/XP or NT 4.0 – Access the Information property sheet (see “Accessing PowerDesk property sheets”, page 8). For system information: ! Windows 2000 – Right-click the My Computer icon on your Windows desktop background, then click Properties. ! Windows 2000/XP – Click Start " Programs (or All programs) " Accessories " System Tools " System Information. ! Windows NT 4.0 – Click Start " Administrative Tools (Common) " Windows NT Diagnostics.
Warranty A. Limited Warranty Statement 1. Matrox Graphics Inc. (“Matrox”) warrants to the end-user customer, who provides adequate proof of purchase that Matrox hardware products purchased from Matrox authorized dealers will be free from defects in materials and workmanship for a period of three (3) years from the date of purchase. This warranty applies only to the original enduser purchaser and is non-transferable. Conditions and limitations of Matrox’s warranty are stated below. 2.
C. Limitations of Liability 1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THE LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL MATROX BE LIABLE FOR: a. any direct, indirect, special, incidental, consequential, foreseeable or unforeseeable, or punitive damages, whether based on contract, tort, delict or any other legal theory and whether advised of the possibility of such damages; and/or b.
Software license agreement Single User Products This Matrox software (the “Software”) is copyrighted by Matrox Graphics Inc. All rights are reserved. The purchaser is granted a license to use the software only, subject to the following restrictions and limitations. 1. The license is for the original purchaser only, and is not transferable without written permission of Matrox. 2. The original purchaser may use the Software on a single computer owned or leased by the original purchaser.
Index A address, Matrox Adobe Acrobat 42 16 B BIOS 12, 13, 20, 21 BNC monitor connection 14, 19 C CD-ROM, Matrox connector 7, 13, 16 H S hardware acceleration 24 information 2, 35–40 installation 3–6 software installation setup 21 41 11–16 technical assistance troubleshooting extra 17–31 graphics 17–27 sound 30–31 video 28–30 19, 20 M D DDC 9 disk speed 28 display information 32–34 primary 21 monitor connectors 38 digital 34 settings 13–15, 21 setup 8–9 U unified display driver multi-
Thank you for choosing Matrox Please register online (www.matrox.com/mga/registration/home.cfm) to be eligible for customer support, new product announcements, and information on special offers and upcoming events.
USA FCC Compliance Statement Remark for the Matrox hardware products supported by this guide This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
EUROPE (English) European user’s information – Statement of Conformity Remark for the Matrox hardware products supported by this guide This product complies with EC Directive 89/336/EEC for Electromagnetic Compatibility. It has been tested and found to comply with EN55022 and EN55024 Information Technology Equipment Standards. To meet the EC requirements, shielded cables must be used to connect monitors and any other peripherals to this product. WARNING – This is a Class A product.
Copyright © 2002 Matrox Graphics Inc. • (English) All rights reserved. • (Français) Tous droits réservés. • (Deutsch) Alle Rechte vorbehalten. • (Italiano) Tutti i diritti riservati. • (Español) Reservados todos los derechos. Trademarks • Marques déposées • Warenzeichen • Marchi registrati • Marcas registradas Matrox Electronic Systems Ltd. / Matrox Graphics Inc...........................................................
(English) Disclaimer THE INFORMATION IN THIS GUIDE IS SUBJECT TO CHANGE AT ANY TIME AND WITHOUT NOTICE. Matrox Graphics Inc. reserves the right to make changes in specifications at any time and without notice. The information provided by this document is believed to be accurate and reliable. However, no responsibility is assumed by Matrox Graphics Inc. for its use; nor for any infringements of patents or other rights of third parties resulting from its use.
Matrox Graphics Inc. Deutschland 1055 St-Regis Blvd. Matrox Electronic Systems GmbH Dorval, Quebec Inselkammerstaße 8 Canada H9P 2T4 D-82008 Unterhaching bei Tel: (514) 822-6320 München, Deutschland Technical support: (514) 685-0270 Tel: 089 614 474-0 In Quebec, call: (514) 822-6330 Fax: 089 614 9743 www.matrox.com/mga/support/tech_support/home.cfm Vertriebs Infoline: 089 614 474-44 Web site: www.matrox.com/mga Technische Unterstützung: 089 621 70 333 E-mail: TechnischerSupport@matrox.
