VISION System Manual Magyarországon a Matrix Telecom Ltd. képviselete, Matrix termékek importőre, kizárólagos forgalmazója: 1095 Budapest, Mester u. 34. Telefon: *218-5542, 215-9771, 215-7550, 216-7017, 216-7018 Fax: 218-5542 Mobil: 30 940-1970, 20 949-2688 E-mail: delton@delton.hu Web: www.delton.
Documentation Information This is a general documentation and it covers many models with different specifications. A particular product may not support all the features and facilities described in the documentation. Matrix Telecom reserves the right to revise information in this publication for any reason without prior notice. Information in this documentation may change from time to time. Matrix Telecom makes no warranties with respect to this documentation and disclaims any implied warranties.
Contents Section 1: Introduction ................................................................................................................................. 5 Welcome ............................................................................................................................................................ 7 Packing List .......................................................................................................................................................
Last Number Redial ....................................................................................................................................... 123 Least Cost Routing (LCR) ............................................................................................................................. 124 Live Call Supervision ..................................................................................................................................... 132 Music-on-Hold (MOH) ..................
Section 1: Introduction
Matrix Welcome Welcome to the world of telecom solutions from Matrix and thanks for purchasing a Matrix product. We want you to get the maximum performance from our product. If you run into technical difficulties, we are here to help. But please consult this system manual first. If you still can’t find the answer, gather all the information or questions that apply to your problem and, with the product close to you, call your dealer.
Matrix Packing List The ideal sales package for Vision is as mentioned below: EPABX Vision-206S/207P/308S/309P Sr. Item Qty. 01 EPABX Vision 1 02 System Manual 1 03 User's Guide 1 04 Vision Quick Start 2 05 Vision Programming Card 1 06 Fuse FB 2.5 Amp. 1 07 Fuse FB 3.5 Amp. 1 08 Battery Cable 1 09 T. P. G.
Matrix Warranty Statement Matrix warrants to its consumer purchaser any of its products to be free of defects in material, workmanship and performance for a period of 15 months from date of manufacturing or 12 months from the date of installation which ever is earlier. During this warranty period, Matrix will at its option, repair or replace the product at no additional charge if the product is found to have manufacturing defect.
Matrix Except for the obligations specifically set forth in this Warranty Policy Statement, in no event shall Matrix be liable for any direct, indirect, special, incidental or consequential damages whether based on contract or any other legal theory and where advised of the possibility of such damages. Neither Matrix nor any of its distributors, dealers or sub-dealers makes any other warranty of any kind, whether expressed or implied, with respect to Matrix products.
Matrix Introducing the System The Vision is a versatile PBX system specifically designed for small offices, banks, Schools, big departmental stores, hospitals and other such places.
Matrix The Vision offers a number of extra interfaces as shown below: Analog Trunk Fax Conventional Telephone Instrument Computer Station Cordless Telephone Instrument Modem Internet Ready Port Vision Computer 230V AC Music Source Battery Door Phone Relay PAS The Vision series from Matrix offers four models viz. • Vision-206 Standard. • Vision-206 Premium. • Vision-308 Standard. • Vision-308 Premium.
Matrix • Compatible with any type of telephone instrument.
Matrix • Trunk Groups • Walk-in Class of Service More advanced features available in Vision-206 Premium and Vision-308 Premium: • Auto-Attendant • Computer Connectivity • Dial by Name • Digital Input Port • Door Lock • Door Phone • External Music Port • Inbound Call Analysis • PAS Port • Relay Port • Security Dialer • SMDR • Voice Guidance =X=X= 14 Vision System Manual
Matrix Protecting the System The Vision does not work in isolation with the environment. It is connected to the environment in following ways. • Power is fed to the system for functioning of the system. • Being a PBX system, trunk lines and stations are also connected to the system. • System also has other interfaces like External Music, PAS, DIP, Computer, Relay Port. Hence there are chances that heavy voltages can enter the system through these interfaces.
Matrix Protecting the System from heavy voltage on the PAS port: The PAS port of the Vision should be protected from: • Heavy voltages on the cable connecting the Vision and the amplifier/speaker due to shorting with any electrical wire. • Faulty Amplifier Protecting the System from heavy voltage on the DIP: The DIP of the Vision should be protected from: • Heavy voltages on the cable connecting the Vision and the panic switch or the sensor. • Faulty panic switch or the sensor.
Matrix Installing the System Precautions: Before installing the System, please read the following precautions carefully: • Do not open the system in power-ON condition. • Do not plug/unplug any card in power-ON condition. This may damage the system. Warranty does not cover such damages. • The Vision uses CMOS parts. These parts are sensitive to electro-static discharges. Observe anti static rules strictly.
Matrix the foot or due to pressure from other heavy objects. • Avoid long length cables and at the same time keep number of joints to a minimum i.e. strike a balance between the two. This will help you to find out a cable fault easily. Power Supply • The Vision operates on 90-265VAC, 47-63Hz supply. Arrange for a separate power point and switch, close to the system.
Matrix 280.00 mm(11.024 Inch) Vision Mechanical Drawing 75.00 mm (2.953 Inch) 75.00 mm (2.953 Inch) 260.00 mm(10.
Matrix Getting Started Switching ON the Vision Switch on the system. The reset cycle can be seen on the front panels of all the cards of the system. Test the system for proper functioning by making internal calls to other stations and by making trunk calls. Stations Standard telephones instruments like Rotary phone, Pulse-tone switchable push-button phone, Feature phone, CLI display phone or a Cord-less phone can be connected to the Vision. Hence, it is not necessary to buy all new phones.
Matrix Important Point: • The extensions having access to trunk and higher Toll control will only be able to make External Calls. Answering Calls When a call is placed to your extension ,if the caller is an internal caller then your extension rings as Trin....Trin...............Trin.....Trin............... This is called double ring. If the caller is an external caller, the extension on which the trunk call lands rings as Trin................ Trin.................... This is single ring.
Section 2: Features and Facilities
Matrix Abbreviated Dialing What’s this? • Frequently called numbers can be stored in the system. These numbers can be dialed using specific codes. This is called Abbreviated dialing. It is also known as Memory Dialing. • This helps save time while dialing such frequently used numbers. • An abbreviated number is dialed through its directory index. The Vision offers two types of abbreviated dialing: • Personal Abbreviated Dialing. • Global Abbreviated Dialing.
Matrix How to program Personal Abbreviated Dialing? 1 Lift the handset. Dial 18-Location Code-Trunk Access Code-Number-#*. 2 3 Replace the handset. In the above command Location code is from 00 to 09. Trunk Access Code is 0, 5, 61, 62. Number is the telephone number, which is to be abbreviated. Dial tone Confirmation tone Example: To program telephone number 0265-2630555 at directory index 00 with trunk access code ‘62’, dial 18-00-62-02652630555.
Matrix Example: To program telephone number of police i.e. 100 at location code 10. Dial 1301-1-10-100#*. To call Police station user has to dial 810. How Step Step Step Step to program? 1: Make a list of telephone numbers to be stored in global directory. 2: Program the telephone numbers in appropriate part at various locations using command 1301. 3: Clear the numbers from a various locations using command 1301 (if wrongly programmed). 4: Set Trunk Access Group using command 1302.
Matrix Alarms What’s this? The Vision offers four different types of alarms satisfying most of the needs. They are: 1. Duration Alarm 2. Time Alarm 3. Daily Alarm 4. Remote Alarm Duration Alarm • You can ask the Vision to remind you after some specific time. • On expiry of the set time, your station starts ringing (different ring cadence). • When you lift the handset, you get music/voice message. • Only one reminder can be set at a time on one station.
Matrix How to use it? 1 Lift the handset. 2 Dial 163-Hours-Minutes. 3 Keep the handset on the hook. Dial Tone Confirmation Tone Example: Dial 163-1230 to set a daily reminder for break at 12.30PM. Remote Alarm • You can set alarm for some other station from your station. • At the set time, the station starts ringing (different ring cadence). • When the station on which alarm is set, lifts the handset, he gets music. • Only one time alarm/duration alarm/daily alarm can be set at a time on one station.
Matrix Timer of Relevance: • Alarm Ring Timer-Time for which the station gets alarm ring. Command: 3013-Seconds Default: 45 seconds. Valid Range: 000 to 255 seconds. Important Point: • A station gets alarm ring for 45 seconds. This is called Alarm Ring Timer and is programmable. Relevant Topics: 1. Class of Service (COS) 70 2.
Matrix Allowed and Denied Lists What’s this? Allowed list and Denied list is a group of number strings. Vision uses these lists to support three different features viz. Toll Control, Dynamic Lock and Call Duration Control. Toll Control Dynamic Lock Allowed List And Denied List Call Duration Control Association of Allowed list and Denied list with Toll Control: When the number is dialed from a station, the Vision compares the dialed number string with the number strings in allowed list and denied list.
Matrix Allowed list 0 1 2 : 7 Number String 00 Max 16 digits Max 16 digits Max 16 digits : : Number String 01 Max 16 digits Max 16 digits Max 16 digits : : • A complete denied list would look as below: Denied list Number String 00 Number String 01 Max 16 digits Max 16 digits 0 Max 16 digits Max 16 digits 1 Max 16 digits Max 16 digits 2 : : : 7 : : … … Number String 15 Max 16 digits Max 16 digits Max 16 digits : : … … Number String 15 Max 16 digits Max 16 digits Max 16 digits : : • Default Allowed
Matrix Allowed and Denied Lists accordingly. Step 2 Use following command to program numbers in the allowed list: 1202-1-Allowed List-Location Index-Number-#* Where Allowed list is from 0 to 7. Location Index is from 00 to 15. Number is a complete telephone number, truncated telephone number or an area code.
Matrix Example 2: Program Allowed List and Denied List for following constraints: 1. Allow all numbers except ‘ISD’. 2. Only local calls should be allowed in dynamic lock condition. 3. Disconnect all calls starting with ‘0’ after 180 seconds except calls starting with ‘022’. Solution: First examine the default lists. 1. This condition can be fulfilled using default denied list 5. 2. This condition can also be fulfilled using default denied list 1. 3.
Matrix Alternate Number Dialing What’s this? • The Vision tries alternate numbers if the dialed number is busy. • Many times when we make a call, we find that the called number is busy. Hence we try alternate numbers. We keep trying all the alternate numbers of the person till the call gets through and we talk to the person. This is very frustrating and time-consuming. Alternate Number Dialing rescues us from this sheer wastage of time. We need not keep dialing the alternate numbers.
Matrix Index Main Number TAG 10 11 022281110001 011234567890 0 3 99 033298765432 4 Alternate Number Group Step 1 List down the Numbers to be programmed in an Alternate group on a piece of paper. Step 2 Use following command to assign Alternate group number: 1303-1-Index-Alternate Group Number Where, Index is from 10 to 99. Alternate Group Number is from 00 to 99.
Matrix Index Number 10 11 12 13 14 15 16 17 2640075 2640076 2640071 2635151 2635173 2788856 2788896 2788857 Trunk Access Group 0 0 0 0 0 0 0 0 Alternate Number Group 00 00 00 00 00 05 05 05 (If the global directory is not programmed then please program the global directory as explained in the topic “Abbreviated Dialing”) Step 2 Use following command to program Alternate Group number: 1303-1-10-00 1303-1-11-00 1303-1-12-00 1303-1-13-00 1303-1-14-00 1303-1-15-05 1303-1-16-05 1303-1-17-05 Important Poin
Matrix Auto Call Back (ACB) What’s this? Vision offers two types of Auto Call Back viz. Auto Call Back-On Busy and Auto Call Back on No-Reply. Auto Call Back-On Busy What’s this? • Station user need not keep dialing busy station repeatedly. • Station user can request Auto Call Back by dialing ‘2’ during busy tone. • When the requested station becomes free it rings. Simultaneously station that requested Auto Call Back also starts ringing.
Matrix How to program? Auto Call Back is a programmable feature. Please refer Class of Service (COS) for details on how to allow Auto Call Back to a user. Timer of Relevance: Auto Call Back Ring Timer-Time after which the Auto Call Back ring on the station stops: Command : 3014-Seconds Default : 30 seconds. Valid Range : 000 to 255 seconds. Important Points: • Only one ACB-On Busy request is entertained at a time. • Only one ACB-On No Reply request is entertained at a time.
Matrix Auto Redial What’s this? • The Vision helps you to get through a busy external number by dialing the number repeatedly. • Many times when we make a call, we find that the called person is busy. Hence we have to try the same number again and again to contact him. This is very frustrating and time-consuming. Auto Redial rescues us from this sheer wastage of time. You need not keep trying busy number repeatedly. You can ask the Vision to keep trying the number.
Matrix How it works? Station User dials a number Is the dialed number busy / not responding ? No Yes Station user disconnects, again lift the handset and dials '77' Call route when the called party responds End Auto Redial allowed to the station user and Auto Redial counter < 3 ? Yes No User gets error tone System gives confirmation tone and increments the Auto Redial number counter.
Matrix A B The system dials the number and senses for RBT for 60 seconds C Is the dialed number busy ? No System informs the user by giving him a ring for 45 seconds Yes The system increments Auto Redial retry count, releases the trunk and waits for Auto Redial retry time No Current AR retry count = maximum AR retry count ? Yes System suspends Auto Redial activity End No System waits for Auto Redial retry time No System considers the request to served and decrements the Auto Redial number cou
Matrix Default : 3 seconds. Valid Range : 000 to 255 seconds. Auto Redial RBT Wait Timer-Time for which Vision waits to sense RBT from the PSTN after dialing the requested number: Command : 3032-Seconds Default : 60 seconds. Valid Range : 000 to 255 seconds. Auto Redial Ring Timer-Time for which the station that has requested Auto Redial rings in case of Auto Redial Call: Command : 3033-Seconds Default : 45 seconds. Valid Range : 000 to 255 seconds.
Matrix Barge-In What’s this? • When your call is urgent and you cannot wait for the called person to become free, you can land in his conversation after intimating him. • While landing, you get ring back tone and the called person gets beeps for 10 seconds. This timer is called Barge-In timer. This timer is programmable. • During the beeps, the called person can dial ‘Flash’ to answer your call.
Matrix Behind the PBX Applications What’s this? Many times, small and medium range PBX systems are connected behind some bigger PBX systems. Such applications are used mainly to expand the existing capacity of the big PBX already in use. Stations coming from the big PBX are used as trunks of the small PBX. There could also be some PSTN trunks coming directly on the smaller PBX. Such configurations are known as ‘Behind the PBX’ application.
Matrix How to program? Use following command to program PBX Expansion count for a trunk: 3201-1-Trunk-PEC Count Where, Trunk is the software port number from 0 to 2. PEC Count = PBX Expansion Count from 0 to 9. By default, PEC for all trunks is 0. Example: Program PBX Expansion Count = 1 for trunk port 2.
Matrix Boss Ring What’s this? This feature helps the user to identify the caller. A person in the organization having higher hierarchy can be assigned this feature. Whenever a person having access to Boss Ring calls any other person in the organization, the called station rings differently. This helps the called party to identify the caller. How to program? Boss Ring is a programmable feature. Please refer Class of Service (COS) for details on how to allow Boss Ring to a user.
Matrix Call Duration Control (CDC) What’s this? Call Duration Control (CDC) helps the customer to restrict the duration of the calls whether, incoming or outgoing external calls. This feature disconnects incoming or outgoing external calls after a set time. People tend to talk about sports, movies, politics and such other subjects over telephone. Now, these topics are generally not related to business.
Matrix How it works? • Vision uses Allowed Lists and Denied Lists to support this feature. • When a call is made, the system compares each digit of the dialed number string with the number strings in Allowed List and Denied List. • If the dialed number string matches with any of the number strings available in allowed list, the system treats CDC to be OFF and does not disconnect the call.
Matrix Step 3 Use following command to enable/disable CDC for Outgoing Call in a CDC table: 4910-1-CDC Table-Code Where, CDC Table is from 0 to 3. Code Meaning 0 CDC for Outgoing call is to be disabled 1 CDC for Outgoing call is to be enabled Use following command to enable/disable CDC for Outgoing Call in all CDC tables: 4910-*-Code Use following command to enable/disable CDC for Incoming Call in a CDC table: 4911-1-CDC Table-Code Where, CDC Table is from 0 to 3.
Matrix Use following command to assign same CDC Timer to all CDC tables: 4914-*-CDC Timer Use following command to assign Allowed List to a table: 4915-1-CDC Table-Allowed List Where, CDC Table is from 0 to 3. Allowed List is from 0 to 7. Use following command to assign same Allowed List to all the tables: 4915-*-Allowed List Use following command to assign Denied List to a table: 4916-1-CDC Table-Denied List Where, CDC Table is from 0 to 3. Denied List is from 0 to 7.
Matrix Example 2: Program station 22 (software port number 01) for following constraints: Disconnect all calls starting with ‘0’ after 240 seconds except calls starting with ‘022’. Solution: As observed this type of requirement cannot be met by any of the default CDC tables. Hence, customize CDC Table 1 and assign it to station 22. • Program the number ‘0’ in denied list 7 and ‘022’ in allowed list 7.
Matrix Call Forward What’s this? In an organization people might move from one place to another to accomplish a job. They do not sit at fixed places. A user might go to his colleague’s desk to work on a project they are doing jointly. A manager might go on the production floor or remain in conference room for few hours. In such situations, a user cannot afford to miss his calls. He would like to attend his calls from his new location.
Matrix Example: If station 23 wants to forward all his calls to station 24 when he is busy, he should dial 132-24. Cancel 1 2 3 Call Forward Lift the handset. Dial tone Dial 130-Station. Confirmation tone Replace the handset. How it works? The following flow chart explains the logic: Start Station A calls Station B. Has station B forwarded his calls? No Yes System checks for other features. System routes the call to new where calls are forwarded.
Matrix Default : 15 seconds. Valid Range : 000 to 255 seconds. Important Point: • Only one type of call forward features viz. Call Forward if busy, Call forward if no reply etc. can be enabled at one point of time. Relevant Topic: 1.
Matrix Call Park What’s this? • You can free, yourself from current call to attend to other calls. • The current caller gets parked and gets music. • While a call is parked, you are totally freed from the call. • You may use other system features like Call Pick Up, Call Follow Me, etc. • After completing the current call, retrieve the parked call. How to use it? To Park a call 1 Dial Flash. 2 Dial 7. 3 Speech with trunk (or Station). Feature tone Call Parked.
Matrix Call Pick Up • You can answer calls of your colleague or co-worker without physically going to his station. You can use this feature to answer even trunk calls ringing on other stations. • Vision offers two types of call pick up facility viz. Call Pick Up-Group and Call Pick Up-Selective. Call Pick Up-Group • Calls of any station within your group can be answered simply by dialing `4’ after lifting the handset. • Maximum 10 call pick up groups can be formed.
Matrix Call Progress Tones The Vision gives various tones in different situations. This is how the Vision responds to dialing of codes and commands. Dial Tone When you lift the handset you get dial tone. Dial tone stays for 7 seconds. This Dial Tone Timer is programmable. After that error tone starts. • Sound: Toooooooooooo Use following command to program the Dial Tone Timer: 3001-Seconds Range = 001 to 255 seconds. Default = 007 seconds.
Matrix External Call Waiting Tone This tone is of two ticks followed by a longer off time of approximately 3 seconds. Busy programmed destination station gets this tone when there is a fresh TELCO call. • Sound: Beep...Beep………....Beep...Beep This tone continues for transfer-On busy timer. Feature Tone Short beep followed by a longer off duration repeated every second. The feature tone is given to the user when he has one party as held party and tires to access a feature same time as dial tone.
Matrix Use following command to program the Programming Confirmation Tone Timer: 3008-Seconds Range = 001 to 255 seconds. Default = 003 seconds.
Matrix Call Splitting What’s this? • This feature enables you to talk to two persons alternately. • Call Splitting is also known as Hold-Consult or Hold-Toggle. How to use it? Call Splitting can be used in any of the following three combinations: 1. Two stations. 2. One station and one trunk. 3. Two trunks. Call Splitting between two stations: 1 Speech with station. Dial tone. Called station goes on Hold. 2 Dial Flash. Ring back tone 3 Dial another Station.
Matrix • • • • • external party. A can make an external call by dialing Flash-8. Dialing Flash-8 parks B, puts C on hold and issues dial tone to A. Now A can dial a trunk access code 0, 5, 61 or 62 to grab a trunk. A can have conference between himself station C and the external party. You can also transfer the active person (one who is in conversation with you) to the third person. You can also park the current person by dialing ‘Flash-7’. You can release the past party by dialing ‘Flash-2’.
Matrix Call Transfer What’s this? Vision offers four types of call transfer: • Call Transfer-Screened. • Call Transfer-While ringing. • Call Transfer-On busy. • Call Transfer-Trunk-to-Trunk. Call Transfer-Screened • This is normal call transfer and the most widely used. • Operators can use this method to transfer incoming calls. How to use it? 1 Speech with trunk. 2 Dial Flash. 3 Dial Station. 4 Wait for the station to answer. 5 Put the handset. Dial tone Ring back tone Speech when ring answered.
Matrix • If the station that transferred the call is busy at the time of call return and if it was a trunk call transfer then the system waits for the station to become free. The caller gets ring back tone. How to use it? 1 Speech with trunk. 2 Dial Flash. 3 Dial Station. 4 Dial 5. 5 Disconnect. Dial tone Busy tone Ring Back Tone Call will be transferred on the busy station and it will get intrusion tone. Call Transfer-Trunk-to-Trunk • An external call can be transferred on another trunk line.
Matrix Calling Line Identification and Presentation (CLIP) What’s this? The Vision identifies the caller. Caller’s telephone number is displayed on the LCD of the Telephone Instrument. This enables the user to be prepared before answering the call. The Caller’s telephone number is also stored in the Incoming SMDR buffer of the system. It appears in the incoming SMDR report. The Vision also provides a facility to route selected incoming calls to particular stations.
Matrix Step 3 Use following command to enable/disable CLI based routing during Night time 1603-Code Where, Code Meaning 0 Disable CLI based routing 1 Enable CLI based routing By default, CLI based routing is disable during night time. Step 4 Use following command to program the incoming telephone number in a CLI table: 1604-1-Index-Telephone Number-#* Where, Index is from 00 to 24. Telephone Number is the calling party’s telephone number (Maximum 16 digits). Terminate the command with #*.
Matrix Index 00 01 02 : : 07 Caller's Telephone number 022-8585858 011-7575757 020-5889988 : : 033-5656565 Destination Type 2 2 2 : : 0 Destination 0 0 0 : : 0 ECF Destination 2656565 2781085 2662266 : : Step 7 Use following command to program the CLI transfer mode: 1607-Code Where, Code Meaning 0 Calling Party's number is displayed (whether internal caller or external caller) 1 Held Party's number is displayed (whether internal caller or external caller) 2 Both calling party and held party's number i
Matrix Index 00 : : 08 09 Caller's Telephone number 01128111000 : : 0332656565 02227878787 Destination Type 2 : : 0 1 Destination 00 : : 04 01 ECF Destination 2656575 : : Timer of Relevance: CLI Based routing Ring Timer-It specifies the time for which a station rings if the call is routed to it based on. Command : 3019-Seconds Default : 15 seconds. Valid Range : 000 to 255 seconds. Important Points: • CLI based external call forwarding is possible only for first eight indexes (00-07) of CLI table.
Matrix Cancel Station Features What’s this? • Features like Alarms, Auto Call Back, Call Follow-Me, Call Forward, Hot Line, Hot Outward Dialing and Walk in Class of Service can be cancelled from the station. • The Vision supports separate cancellation code for each feature. But it is desirable to have a master command to cancel all the features with a single command. • All stations can avail this facility. How to use it? 1 Lift the handset. Dial tone Dial 100. 2 Confirmation tone 3 Replace the handset.
Matrix Class of Service (COS) What’s this? For the purpose of utilizing the features of a PBX, all users in an organization are not equal. Some users are important and their time is more valuable. Further, their nature of job also differs. Keeping this diversity in mind, it is imperative that the features they need from a system differ from person to person. The feature requirements can also vary from time to time.
Matrix Relevant features from this list can be selected and put in a group. One can make few feature access groups depending upon the requirement. First group contains none of the features. Second group contain only internal dialing. Third group contain very common features like Call Pick Up, Call Transfer, Internal Dialing etc. Fourth group contain more advanced features and so on. Eight group contain all the features.
Matrix Start Read the list of the features offered by the system. Preapre a list of all stations. Write features need for both day time and night time for each individual station against his name in the list of stations. You will notice that features needed by many stations are identical. Hence feature variety gets reduced. Each variety is called a COS group. Assign a group number to it. This way prepare all COS groups. Assign COS groups to all the stations.
Matrix Step 1 Take a pen and a paper pad and decide the number of groups to be formed and what all features are to be assigned to each group. Step 2 Use following command to enable/disable a feature in a COS group: 4602-1-COS Group-Feature Index-Code Where, COS Group is from 0 to 7. Feature Index is from 00 to 30.
Matrix 4602-1-5-00-1 4602-1-5-01-1 4602-1-5-02-1 4602-1-5-03-1 4602-1-5-15-1 4602-1-5-22-1 4602-1-5-04-1 Important Point: • To know programming details, please refer “Configuration Reports”. Relevant Topic: 1.
Matrix Communication Port What’s this? • The Vision has a communication port (DB-9 connector), which is used to download the configuration reports SMDR Outgoing and SMDR incoming (ICA) reports on to the computer. • The communication port uses RS-232C protocol. • Pin details of the COM ports: Pin No. Details 1 V+ 2 RXD 3 TXD 4 NC 5 GND 6 V+ 7 NC 8 NC 9 NC Communication Port • The Communication port parameters are fixed and not programmable.
Matrix • To come out of the DOS mode, press ALT-X. • Suppose you have stored the configuration reports in a filename viz. and you want to retrieve this file. Then go to command prompt, type CD ProComm press enter and then type EDIT . Now you can edit, delete and print this file. Connecting Vision with Computer using HyperTerminal ASSUMPTIONS: • Your computer has Microsoft Windows and has a facility of HyperTerminal under accessories option.
Matrix Conference What’s this? The Vision offers the facility of 3-party conference. 3- Party conference can be conducted at a spur of the moment without much prior planning. If a user is talking to some one and he feels he should include a third person in his present talk and have a conference, he can do so without disconnecting his present talk. All he has to do is to hold present person, dial the third person and then dial conference code.
Matrix Start Station A is speaking to station B They need to include Station C in their talk Station A puts Station B on hold. station A gets dial tone. Staion B gets music on Hold. Station A dials Station C Station C answers the call. Station A and Station C are in Speech.
Matrix It is possible to have Conference-Unsupervised This feature enables the operator to connect two trunks through the system and get herself free from the discussion. Suppose you are at city A. Your two colleagues are at city B and city C. Now using this feature, you being at City A person can make conference with City B person and City C person and once in conversation, if you disconnect then City B person and City C person can talk to each other. How to use it? 1 2 Dial Flash-0. 3 Flash. 4 Flash-6.
Matrix Configuration Reports What’s this? The Vision supports downloading the system’s configuration form of a report. This report is useful for: 1. Verifying whether the programming done is correct. 2. Storing it for future reference. How it works? 1. A Configuration report can be generated on a computer. 2. Configuration report can be generated only after entering SE mode. 3. The report can be reachieved, printed or mailed. 4. Pure ASCII text format is used for report. 5. No graphics are used.
Matrix System Parameters as on Tue 07-02-00 at 21:25 -------------------------------------------------------------------------------Feature Groups Grp : 0 1 2 3 4 5 6 7 Grp : 0 1 2 3 4 5 6 7 Internal Call : N Y Y Y Y Y Y Y Hold & Transfer : N N Y Y Y Y Y Y Selective CPU : N N Y Y Y Y Y Y Auto Call Back : N N Y Y Y Y Y Y Call Park : N N Y Y Y Y Y Y Global Dir-1 : N N Y Y Y Y Y Y Global Dir-2 : N N Y Y Y Y Y Y Flashing On Trunk : N N Y Y Y Y Y Y SE Programming : N N N Y Y Y Y Y SA Programming : N N Y Y Y Y Y
Matrix System Parameters as on Tue 07-02-00 at 21:26 -------------------------------------------------------------------------------Trunk Access Group (TAG) TAG No : 0 1 2 3 4 5 6 7 TAG Trunks : 0120--1--2--------------TAG Rotation : On On On On On On On On TAG LCR Type : None None None None None None None None Tz Tz Tz Tz No Start End SP I 0 3 6 9 Number I 0 1 2 3 4 5 6 7 8 9 : : : : 0 00:00 23:59 0123 1 00:00 23:59 0123 Sp 0123 0123 0123 0123 Tz No Tz Start Tz End Number \ Sp I Out-Going 0 Off
Matrix System Parameters as on Tue 07-02-00 at 21:26 -------------------------------------------------------------------------------Allowed - Denied List II AL0 DL0 AL1 DL1 00 0 0 01 1 95 02 2 98 03 3 96 04 4 05 5 06 6 07 7 08 8 09 9 10 11 12 13 * * 14 # # 15 F F II AL2 DL2 AL3 DL3 00 0 0 01 95 95 02 98 03 04 05 06 07 08 09 10 11 12 13 * * 14 # # 15 F F II AL4 DL4 AL5 DL5 00 0 0 00 01 02 03 04 05 06 07 08 09 10 11 12 13 * * 14 # # 15 F F ---------------------------------------------------------------------
Matrix System Parameters as on Tue 07-02-00 at 21:26 -------------------------------------------------------------------------------Allowed - Denied List II AL6 DL6 AL7 DL7 00 01 02 03 04 05 06 07 08 09 10 11 12 13 * 14 # 15 F GrpNo 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 Destinations 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 00 01 02 03 Timers 15 15 15 15 15
Matrix System Parameters as on Tue 07-02-00 at 21:26 -------------------------------------------------------------------------------CLI Base Routing Index 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 CLI Number Landing Dest ECF Number CLI Routing Day Flag : Off CLI Routing Night Flag : Off Voice Module Vm Total Time : 240 Sec Vm Partition : 13 Vm App : Part No : 00 00 01 01 02 02 03 03 04 04 05 05 06 06 07 07 08 08 09 09 10 10 11 11 12 12 Schedule Dialing Ind
Matrix System Parameters as on Tue 07-02-00 at 21:26 -------------------------------------------------------------------------------SMDR PARAMETERS -------------------------------------------------------------------------------Outgoing Call Storage Filters -------------------------------------------------------------------------------Outgoing Call Store = On Numbers: 00 01 1 02 2 03 3 04 4 05 5 06 6 07 7 08 8 09 9 10 0 11 * 12 # 13 F 14 00 15 95 Duration = 00:00 Call Split Flag = On Store Call at Station =
Matrix System Parameters as on Tue 07-02-00 at 21:26 -------------------------------------------------------------------------------Global Main Memory II TAG Number ANG II TAG Number ANG 10 0 11 0 12 0 13 0 14 0 15 0 16 0 17 0 18 0 19 0 20 0 21 0 22 0 23 0 24 0 25 0 26 0 27 0 28 0 29 0 30 0 31 0 32 0 33 0 34 0 35 0 36 0 37 0 38 0 39 0 40 0 41 0 42 0 43 0 44 0 45 0 46 0 47 0 48 0 49 0 50 0 51 0 52 0 53 0 54 0 55 0 56 0 57 0 58 0 59 0 60 0 61 0 62 0 63 0 64 0 65 0 66 0 67 0 68 0 69 0 70 0 71 0 72 0 73 0 74 0
Matrix Continued Dialing What’s this? • Continued Dialing allows a station to dial the desired external number, wait for the called party to answer and then dial additional digits. • This helps users to access services like Auto Attendant, Voice Mail and Interactive Voice Response (IVR). • This also helps in using features like Call Waiting provided by service providers. How to use it? 1 Speech with trunk. 2 Dial Flash. Dial tone 3 Dial #. Dial tone stoped. Speech with trunk. 4 Dial Desired Code.
Matrix Department Call What’s this? Many times it is required to call any one of the persons in a department (group). It is not important to talk to a particular person. The caller just wants any member of the group. Vision offers flexibility to the group of stations belonging to a particular department. This group is called department group. The call made to this group using a code is called Department Call. The access code used to make such call is called Department Number.
Matrix Example: Program station group 00 as department group 0 and department group 1 whereas station group 01 as department group 2 and department group 3. 4801-1-0-00 4801-1-1-00 4801-1-2-01 4801-1-3-01 Important Points: • Department Call is allowed through DID also. • To know programming details, please refer “Configuration Reports”. • Call transfer-Screen is only possible on a department group. Relevant Topics: 1. Station Group 163 2.
Matrix Dial by Name What’s this? A caller can reach the desired person in an organization by dialing the name of the person. This helps the caller to access the desired person by his name in case his station number is forgotten. This is an advanced feature of an auto-attendant (DID).
Matrix B Vision plays Call Transfer message: "Please hold while your call is being transferred" Nor responding Vision plays no reply message Dialed station busy/not responding / answer the call ? Answer the Call Vision is transferred the call to the dialed station End Busy Vision plays message/gives busy tone to the caller A End How to use it? • Call the Vision. • Dial ‘#’. • Dial first three letters of the name of the person you wish to call. • Vision transfers the call to the dialed station.
Matrix Use following command to clear a station name: 4103-1-Station-# Where, Station is the software port number of the station from 00 to 08. Use following command to clear all the station names: 4103-*-# Step 2 Please refer ‘Voice Message Applications’ for more details. Example 1: Program station name ‘Sumer’ for station 21 (s/w port 00). 4103-1-00-786 (786 should be dialed because ‘7’ corresponds to ‘S’, 8 corresponds to ‘U’ and ‘6’ corresponds to ‘M’).
Matrix Direct Inward Dialing (DID) What’s this? The System can perform the task of an operator by greeting the external caller and transferring the call to the desired station. This facility is called Direct Inward Dialing (DID). By using this facility, frequent callers can reach desired stations by dialing the station numbers or dialing the station name from their phone. DID offers following advantages: 1. Reduces traffic burden on the operator. 2.
Matrix Start Caller makes a call. Is DID activated on the trunk? No Yes System route the call on the programmed destination station. System answers the call by going OFF-Hook. Is voice message greeting programmed for this trunk and current time? End No Yes System plays the greeting message. System plays the music. A System gives dial tone to the caller/plays dial message prompting him to dial the desired station.
Matrix B No Digits dialed? Yes No DID beeps timer matured? No System plays the wrong dial message/gives busy tone to the caller. Valid station number/ name? Yes System plays no dial message and route the call to programmed destination. Yes End A Is the station free? No System plays the busy message/gives busy tone to the caller. Yes System transfers the call to the dialed station. The caller gets ring back tone. A System plays programming message.
Matrix How to program? Step 1: Enable/Disable DID on trunk/s during daytime using command 3501. Step 2: Enable/Disable DID on trunk/s during nighttime using command 3502. Step 3: Enable/Disable Voice Guidance for DID on trunk/s during daytime using command 3503. Step 4: Enable/Disable Voice Guidance for DID on trunk/s during nighttime using command 3504. Step 5: Program the DID timers using command 3022-3028. Step 6: Record DID voice message. (if required).
Matrix Code 0 1 Meaning Voice Guidance for DID deactivated. Voice Guidance for DID activated. Use following command to activate Voice Guidance for DID on all trunks during night time: 3504-*-Code By default, Voice Guidance for DID is ON on all trunks during day time and night time.
Matrix Step 6 Please refer ‘Voice Message Applications” for more details. Relevant Topics: 1. Time Table 181 2. Voice Message Applications 205 3.
Matrix Direct Outward System Access (DOSA) What’s this? DOSA enables the user to use the system resources for making outgoing call from anywhere outside the office. This facility is generally used to make long distance calls. How to use DOSA facility? • Dial a DOSA activated trunk. • On getting PBX dial tone, dial 1-Station Number-User Password. You get DOSA dial tone (Short beeps). • On getting DOSA dial tone, dial ‘0’, ‘5’, ‘61’ or ‘62’ to grab another trunk to get P&T dial tone.
Matrix Caller dials DOSA activated trunk. System senses the incoming ring and answers the call after DOSA/DID answer wait timer system greets the caller or given music to the caller for time = DOSA\DID music timer X The system gives dial tone for time = dial tone timer. The system waits for the caller to dial 1-station number-user passowrd.
Matrix B A Is it required to extend the call beyond DOSA inactivity timer ? Yes Dial any digit to continue the talk End Does caller want to retry the same or other number or log out ? No The call will get disconnected after time = DOSA inactivity timer + DOSA warn timer Retry Grub a trunk and dial out the phone number Logout Dial #0 to logout Y End Z How to program DOSA facility? Step 1: Enable/disable DOSA on trunk/s during day time and night time using command 3601 and 3602.
Matrix Step 3 DOSA Inactivity Timer-Time after which the system gives warning beeps to the caller: Command : 3020-Seconds Default : 60 seconds. Valid Range : 000 to 255 seconds. Step 4 DOSA Warn Timer-Time after which the system disconnects the call. Command : 3021-Seconds Default : 15 seconds. Valid Range : 000 to 255 seconds.
Matrix Distinctive Rings What’s this? The Vision offers four different types of rings. Following six situations are possible: 1. Internal Call. 2. Trunk Call. 3. Alarm Call. 4. Auto Call Back Call. 5. Door Phone Call. 6. Programming. 7. Boss Ring.
Matrix Door Phone What’s this? Door phone is very similar to ordinary phone except that it does not have a hook-switch and dialing keypad. Instead, it normally has a key to be used as doorbell. Doorphone is installed in place of Doorbell. It is very useful accessory with a PBX in flats, bungalows, offices, etc. Vision offers a facility to program Doorphone port as normal station.
Matrix Timer of Relevance: Door Phone Ring Timer-This timer signifies the total time for which the stations in the station group would be ring when there is a call from Door Phone: Command : 3035-Seconds Default : 30 seconds. Valid Range : 000 to 255 seconds. Important Points: • Door Phone port is available in Premium models only. • The door phone port is marked ‘DP’ on the MDF. • Access to door phone is programmable. Please refer ‘Class of Service’ for more details.
Matrix Dynamic Lock What’s this? • A user can lock his station to avoid misuse of local and long distance dialing in his absence. • When a user locks his station, his toll control changes to limited dialing or no dialing. • The lock operates with a 4-digit password. Each user has his personal password called User Password. • Station can be locked manually or automatically. • If manual lock is selected, then user should lock the station while leaving his work place by dialing the required code.
Matrix Use command 140 and 141-User Password to lock the station and unlock the station. Step 3 If you decide to use Auto Dynamic Lock, set the parameter ‘minutes’ in the command 143-User PasswordMinutes to a desirable value. Use the command 141-User Password to unlock the station. Step 4 Change your user password to avoid misuse of your station. Relevant Topics: 1. Toll Control 184 2.
Matrix External Call How to make External Call? • Lift the handset. • Dial trunk access code. • Dial the external Telephone Number. Important Points: • The stations having access to trunk will only be able to make External Calls. • The station with higher Toll Control will only be able to make External Calls. Relevant Topics: 1. Toll Control 184 2.
Matrix External Call Forward (ECF) What’s this? It is possible to divert the calls on your personal trunk line to your residence or your mobile number. This facility of diverting your incoming trunk calls is known as External Call Forwarding or ECF in short. How to program? Step 1: Decide the trunk of which the calls are to be forwarded. Step 2: Assign a trunk access group to be used to forward these calls. Step 3: Assign the destination number where the calls are to be forwarded.
Matrix 3702-1-0-1 3703-1-0-1 3704-1-0-02562630555-#* Important Points: • ECF calls are same as DOSA calls. The ECF call shall get disconnected after time = DOSA Inactivity Timer + DOSA Wait Timer. Hence to continue as ECF call, it is mandatory for the user to dial any digit after the warning beeps. • To disconnect the call it is advisable to dial ‘#0’. Relevant Topics: 1. Trunk Access Groups 189 2.
Matrix External Music What’s this? Vision provides a facility to give external music to the users by way of connecting an external music source. It is possible to give external music to the station and external callers while they are kept on hold. For more details, please refer ‘Music on Hold’.
Matrix Flash Timer What’s this? Flash is used extensively as one of the digits for accessing various features. Flash is actually momentarily breaking of the station current loop. If this break time is of optimum level, the Vision senses it rightly as a flash. But, if the time is more, it can be wrongly taken as disconnection. On the other hand, if the flash timer is set to a higher value, a genuine disconnection will take longer time. Some are known to use longer flash time.
Matrix Flexible Numbers What’s this? Vision offers flexibility to assign a number of your choice to a station. This code is called flexible number. For example, to access first station having software port 00, one has to dial 21. It is possible to change this code to any other number of your choice. The system loads default access codes (flexible numbers) to all the stations on first power ON. Later on the stations can be assigned desired flexible numbers.
Matrix • It is also possible that few stations have single digit, few have 2-digit, few have 3-digit and remaining have four digit flexible Numbers. • It is not possible to give any station, a flexible number ‘1’. • Flexible number having common digits can’t be assigned to another station. For example if 3101 is used then 310 can’t be used/programmed. Same way if 3111 is used then 311 can’t be used/programmed. • Same flexible number cannot be assigned to two different stations.
Matrix Hold What’s this? This feature allows the user to talk to other station or external party without releasing the present party. This feature is also called Consultation-Hold. How to use it? 1 2 3 Speech with Party A. Party A goes on Hold and gets Music on Dial Flash. Hold. Caller gets dial tone. Dial Station or Trunk Access Code. Speech with dialed station or trunk dial tone.
Matrix Hotline What’s this? Vision offers three types of hotline viz. Hotline-Internal, Hotline-Trunk and Hotline-External Number. Hotline-Trunk • You get connected to any of the free trunk from the desired trunk access group, the moment you lift the handset. • This feature is useful when you are making more number of trunk calls compared to internal calls. Once this feature is enabled, as soon as you lift the handset you get the trunk dial tone after the set time.
Matrix Delayed Hotline After lifting the handset you do not get connected to the station immediately but get regular dial tone. If the user does not dial anything during this short dial tone, the PBX places the hotline call to the station. This delay timer allows the user to dial other numbers without cancelling hotline. To Set Hotline Timer 1 Lift the handset. 2 Dial 154-Seconds. Dial tone Confirmation tone • The default value of hot line timer is 3 seconds and its range is 2-9 seconds.
Matrix Internal Call How to make an Internal Call? • Lift the handset. • Dial the desired station’s flexible number. • The called station ring. • Speech is established when the called party lifts the handset. Important Points: • Hands free Operation is also possible if a speakerphone is used. • The stations having access to internal call will only be able to make Internal Calls.
Matrix Internet Ready Port What’s this? • The Vision offers a dedicated port to surf the Internet. This port is called Internet Ready Port. The modem of the PC used to surf the Internet should be connected to this Internet Ready Port. Whenever giving is to be done a command should be issued which will connect trunk 2 directly to this port. • The user need not require direct trunk connection up to computer or does not even need to dial the trunk access code in the dial up sequence.
Matrix Relevant Topics: 1. Class of Service (COS) 70 2. Station Parameters 177 3.
Matrix Interrupt Request What’s this? • When your call is urgent and you cannot wait for the called person to become free, you can land in his conversation after intimating him. • While landing, you get ring back tone and the called person gets beeps for 45 seconds. • During the beeps, the called person can dial ‘Flash’ to answer your call. He can talk to you while his previous partner is put on hold and gets music. • Replace your handset once your talk is over.
Matrix Last Number Redial What’s this? • This feature redials the last external number dialed, be it a station or an external number. • This feature saves time during retrying a busy external number. It is same as REDIAL button of the telephone instrument. • This feature is also known as Last Number Redial (LNR). How to use it? 1 Lift the handset. 2 Dial 7. 3 The System grabs a trunk. 4 The System inserts pause. 5 The System dials out the last number. Dial tone Silence.
Matrix Least Cost Routing (LCR) What’s this? Different basic service providers offer different rates for different times of the day and the destination numbers. For example, Reliance may offer cheaper rates compared to BSNL for calls made during peak hours. i.e. 09.00 to 22.00. Whereas BSNL may offer cheaper rates as compared to Reliance during off peak hours i.e. 22.00 to 09.00.
Matrix How to program? Step 1: Decide the type of LCR to be programmed to a trunk access group viz. No LCR, Time zone wise LCR, Number wise LCR or Mixed LCR using command 3401. Step 2: Assign the service provider code to each trunk using command 3402. Step 3: Program the LCR table as per the LCR type selected using commands 3412, 3413 or 3422, 3423 or 3432, 3433 and 3434. Step 1 Decide the LCR type i.e. whether no LCR, Time wise LCR, Number wise LCR or Mixed LCR.
Matrix The Time Zone table looks like: Time Zone Index Start Time 0 HH:MM : : : : 3 HH:MM End Time HH:MM : : HH:MM Use following command to program the Service Provider (SP) sequence for the each Time Zone: 3413-1-Time Zone Index-SP0-SP1-SP2-SP3 Where, Time Zone Index is from 0 to 3. SP0: Cheapest service provider. SP1: Cheaper service provider. SP2: Cheap service provider. SP3: Costly service provider. Please note that it is mandatory to complete this command.
Matrix Use following command to program Number Index: 3422-1-Number Index-Number String-#* Where, Number Index is from 0 to 9. Number string can be a complete telephone number, a truncated telephone number or an area code. Number string is of maximum 16 digits. By default, no number string is programmed in Number Index.
Matrix For Area code 011(Number String 01) in time zone 08.00-12.00 (time zone 0), Hughes provides cheapest services followed by BSNL, Reliance & TATA, then the second entry in first row would be as shown. For Area code 022(Number String 00) in time zone 12.00-18.00 (time zone 1), cheapest services are offered by Reliance followed by TATA, BSNL and Hughes. The 1st entry in 2nd row would be as shown in the table.
Matrix Default Number Index is ‘Blank’. Default Time Zone is 00:00 to 23:59. Default Service Provider sequence is from 0 to 3. Default mixed LCR table is shown below: Number Index B Time Zone Index 0 to 3 00.00 to 23.59 0 to 3 00.00 to 23.59 0 to 3 00.00 to 23.59 0 to 3 00.00 to 23.59 B B ……….. B 0 to 3 0 to 3 0 to 3 0 to 3 0 to 3 0 to 3 0 to 3 0 to 3 ……….. ……….. ……….. ……….. 0 to 3 0 to 3 0 to 3 0 to 3 Examples: Example 1: • Three trunks viz.
Matrix Example 2: • Three trunks, one trunk of BSNL, one of Hughes and one of Reliance are connected to vision. • BSNL is cheapest for Baroda-Mumbai call followed by Reliance and Hughes. • Reliance offers cheapest service if a local is made to 2665555 from 2630555 followed by Hughes and BSNL. • Hughes offers cheapest service for Baroda-Delhi call followed by BSNL and Reliance. Service providers can be assigned SP numbers as BSNL = SP0. Reliance = SP1. Hughes = SP2.
Matrix Use following command to assign SP numbers to each trunk: 3402-1-0-0 3402-1-1-1 3402-1-2-2 Use following command to define LCR type: 3401-1-0-3 Use following command to program time zone index in mixed LCR: 3432-1-0-0800-2000 3432-1-1-2000-0800 Use following command to program number index in mixed LCR: 3433-1-0-022-#* 3433-1-1-011-#* Use following command to assign SPs for respective number wise and zone wise LCR: 3434-1-0-0-0-2-1-0 3434-1-1-1-1-0-2-1 The table will look as below: Number Index Time
Matrix Live Call Supervision What’s this? A person with higher hierarchy in an organization can know to which destination his subordinate is making a call. How it works? The number dialed by a station is stored in the system’s memory. When the boss requests live call supervision for a station, the system retrieves the last external number dialed by the station (which is to be supervised) and presents it on the LCD of the requesting station. How to 1 2 3 use it? Lift the handset. Dial 199-Station.
Matrix Music-on-Hold (MOH) What’s this? Whenever a person is put on hold while his call is being transferred or otherwise, the person gets music. Vision supports three types of music sources. Music Internal Music External Music VM Music Internal Music Source Vision offers a 16-tune hold on music. Vision Music Source External Music Port External Music Source A hold-on music of your choice can be played while you keep a person on hold. The Vision supports an external music interface marked ‘Music’.
Matrix Any external device meeting above specifications can be connected with the system. The volume must be set to a level such that the music is not very low or very loud. The volume of the signal coming from this device must never increase beyond the specified limits. The external music port is an audio input port and no electrical signal of higher value than the specified limit should be applied to this port. This may result in permanent damage to the system.
Matrix Operator What’s this? • Operator is a person who handles more number of calls at a time. She acts a link between the caller and the called person. • Any station can be interpreted as Operator. How it works? • When any station presses ‘9’ the system diverts the call to the operator he is assigned. How to program? Use following command to program the Operator station: 1101-Station Where, Station is from 00 to 08. By default, Operator station is 00.
Matrix Paging What’s this? • A station can deliver a message to a mass of people just by lifting your handset and dialing a code. • This feature is helpful when it is required to call few people for meeting. • This feature is of great use in factories, offices, etc. where it is not feasible to provide a station to every individual. In such cases, if you need to call somebody you can just make an announcement naming him to come and see you or call you. • This can also be used for mass communication.
Matrix How to program? PAS is a programmable feature. Please refer Class of Service (COS) for details on how to allow PAS to a user. Important Points: • It is possible to hold PAS activity and attend another call. • It is possible to have conference with PAS port as one of the parties. • It is possible to toggle between paging port and another party (trunk or station).
Matrix Power Down Mode What’s this? During power failure, it is desirable to have trunk lines available directly on few stations. This is known as power Down Mode. When mains power returns, normal operation resumes. Change over from normal to power down operation and back is automatic. During power failure condition, calls can be made from these stations. Also the incoming calls lands on respective stations. This way, your link with the outside world is retained even during dark-outs.
Matrix Privacy What’s this? While two stations are in speech, it is desired that no third person can listen their talk i.e. privacy of their conversation is maintained. However if few important stations are allowed to use features like interrupt request, barge-in and raid, they can intrude other’s conversation. Also if DID is activated, outside caller can reach any station or if there is a call from another trunk line, it will interrupt your conversation by giving intrusion tone.
Matrix Privacy from Interrupt/Barge-In/Raid Start Station A and Station B are in speech Station C calls station A. He gets busy tone Station C dials Interrupt Request, Barge-In or Raid Is station C allowed the dialed feature? Yes No Call blocked. Station C gets error tone End Is Station A programmed with privacy against Interrupt Request / Barge-In or Raid ? Yes Call blocked.
Matrix Privacy from Trunk Calls Start Station A and Station B are in speech. Fresh call arrives on Trunk. Station A is the first destination for this trunk. Is station A programmed with privacy against trunk call beeps? Yes Station A is not interrupted. System lands the call on next landing station in the trunk landing group. No System gives beeps to station A for trunk landing ring timer.
Matrix Privacy from DID Calls Start An external call lands on a trunk programmed for DID. The external caller dials Station A. Is Station A programmed with privacy against DID? Yes No The caller is routed to station A. He gets ring. The caller gets DID error message or DID error tone. End End How to program? Call Privacy is a programmable feature. Please refer Class of Service (COS) for details on how to allow Call Privacy to a user.
Matrix Programming the System What’s this? Vision is a flexible system and can be programmed to suit your needs. Programming can be done at three levels: • System Engineer level At this level, System Engineer does the programming. This is called System Engineer mode. • System Administrator level At this level, System Administrator does the programming. This is called System Administrator mode. • User level At this level, User does the programming for himself for features like Alarms, Personal memory.
Matrix How it works? System Engineer (SE) Mode • SE mode allows SE to program the system for main basic functions like assigning flexible numbers to the stations, programming destinations for trunk lines, Activation of DOSA facility on few lines, assigning feature access levels to stations, etc. • In this mode, only SE can do programming. • All the commands are allowed from SE mode.
Matrix • Scheduled Dialing Number string command. • Internet Ready Port command. • Global Abbreviated Dialing command. Important Points: • Programming can be done at the site from any station without opening the system. However, the station from which programming is to be done should access to programming mode. • Station 21 is always given access to programming mode. • System can also be programmed from a remote end from anywhere in the world. For more details, please refer section ‘Remote Programming”.
Matrix Raid What’s this? • Without knowledge of the called busy station, one can enter his conversation by using this feature. • The raided station does not come to know that it has be raided unless the person who has raided speaks something. How to 1 2 3 4 use it? Lift the handset. Dial Station. Dial 4. Start talking. Dial tone Busy tone Speech. How to program? Raid is a programmable feature. Please refer Class of Service (COS) for details on how to allow Raid to a user.
Matrix Real Time Clock (RTC) What’s this? Various features and facilities provided by the Vision use date and time parameters. Such facilities work properly only if the system is set with correct date and time values. These features are: 1. Alarms 2. SMDR 3. Time Table The Vision is equipped with built in Real Time Clock (RTC) circuit. This circuit is to be set once with current date, day and time values. It then updates itself regularly to keep track of the parameters.
Matrix Relay Port What’s this? • Vision provides one non-energized relay port, which can be, switched ON/OFF manually or automatically. • The relay port can be operated locally as well as remotely. • The external device that can be operated by this relay port should conform to the specifications of this port. • In practical use, a load of 80-100W like a fluorescent tube-light, incandescent lamp, etc. can be operated directly through this port without the need of a contactor.
Matrix throw relay (SPDT). As shown in the figure in normal condition the contact terminal (pole) of the relay rests on ‘NO’ terminal (If relay port is programmed as active high.), which is NC (not connected to any other part of circuit). When the user issues a command to turn ON the relay, the coil of this relay gets energized, which throws the contact terminal (pole) of the relay to ‘NC’ terminal.
Matrix Door A door lock should be connected to the relay port as shown below: Vision DC volta ge Door lock Unit (Norma lly close) House Technical specifications of relay port: • The external devices that can be operated by this relay port should conform to the specifications of it. • The specifications of these relay ports are given below: Contact arrangement 1 Normally Open Contact Rating (Resistive load) 24 VDC @2A, 120VAC @1.
Matrix Step 2 Use following command to program the ON time in the relay port table: 1802-1-Index-Switch ON Time Where, Index is from 00 to 23. Switch ON Time is in HH-MM-SS, 24-hour format. Use following command to clear an ON time entry from the relay port table: 1802-1-Index-# Where, Index is from 00 to 23.
Matrix 16 17 18 19 20 21 22 23 HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS HH:MM:SS Step 4 Use following command to program relay port ‘ON’ duration timer: 3036-Seconds Where, Seconds is from 000 to 255. By default, Replay port ‘ON’ duration timer is 60 seconds. Step 5 Use following command to program relay port ‘OFF’ duration timer: 3037-Seconds Where, Seconds is from 000 to 255.
Matrix 1802-1-03-083000 1802-1-04-090000 1802-1-05-093000 1802-1-06-101500 1802-1-07-104500 1802-1-08-111500 1802-1-09-114500 1802-1-10-121500 1803-1-00-070045 1803-1-01-072030 1803-1-02-080030 1803-1-03-083030 1803-1-04-090030 1803-1-05-093045 1803-1-06-101545 1803-1-07-104530 1803-1-08-111530 1803-1-09-114530 1803-1-10-121545 Relevant Topics: 1. Real Time Clock 147 2.
Matrix Remote Programming What’s this? One can program Vision from any remote location. The remote user can program the system using the same commands as used by a normal local station to program the system.
Matrix Important Point: • When ‘00’ is dialed to come out of SE mode the remote end goes on hold. The operator at the system end should dial ‘Flash’ to retrieve the remote end. Relevant Topic: 1.
Matrix Scheduled Dialing What’s this? • The system can be programmed to dial out a pre-defined number on a trunk at a programmed time. • Eight different numbers can be dialled out at a pre-set time. • This facility is of great use in offices, house, work-place, etc. where people tend to forget locking the out dial facility, long distance dialing facility on their trunk line after making a call.
Matrix Step 1 Use following command to program a number in the scheduled dialing table: 2002-1-Number Index-Number-#* Where, Number Index is from 0 to 7 (Maximum eight different numbers can be dialed). Number is the number to be dialed. The number can have maximum 16 digits.
Matrix Security Dialer What’s this? • The Vision offers a security feature, which dials out three different numbers one by one in case of emergency. In each case, when the called party answers the call, it delivers a pre-recorded message. This feature is called ‘Security Dialer’. • This feature finds its application in Banks, Offices, Departmental stores, Houses, Commercial places, Schools, etc. How it works? To accomplish this feature, the Vision supports a Digital Input Port marked ‘DIP’ on the MDF.
Matrix Start The system senses for DIP DIP activation received ? No Yes The system dials out the Emergency number and decrements the counter for this number by one.
Matrix Step 4: Program the emergency phone number where the call is to be made using command 1904. Step 5: Program the number of trials to be made for one emergency number using command 3038. Step 6: Program the time gap after which the system should try another number using command 3039. Step 7: Assign a voice module part containing Emergency message foe DIP application.
Matrix Step 6 Use following command to program the time gap between two trials: 3039-Duration Where, Duration is the time duration after which the system should try for the next number. Duration is in minutes from 000 to 255. By default, system tries for next number after every 1 minute. Step 7 Please refer ‘Voice Message Applications’ on how to assign an Emergency message for DIP Application. Important Points: • This feature works on tone sensing.
Matrix Selective Trunk Access What’s this? • The station user can access a particular trunk by dialing a code. The Vision provides a facility to assign trunk access code viz. 0, 5, 61 and 62 to a group of trunks. It is possible to program groups containing only one trunk. Thereby, it is possible to access a particular trunk. • It is possible to access first trunk (L1) by dialing ‘61’, second trunk (L2) by dialing 62 and third trunk (L3) by dialing ‘5’. How to use it? 1 Lift the handset.
Matrix Station Group What’s this? Station group is a group of stations. The destinations in this group can be used as destinations for incoming call or destinations for door phone call or destinations for department call. Trunk Landing Group Department Call Station Group Door Phone A station group can be programmed as trunk landing group or as door phone group or as department group. Same station group can also be assigned for all the three features viz. Trunk Landing, Department Call and Door Phone.
Matrix How to program? Step 1: Decide the number of station groups to be formed, decide the sequence in which the stations should be arranged. Program these parameters using command 4702. Step 2: Define ring timer for which each station should ring using command 4703. Step 3: Decide whether the station should get continuous ring and program it using command 4704. Step 4: Program the rotation type for the station group using command 4705. Step 5: It is possible to default a station group using command 4701.
Matrix Step 4 Use following command to program rotation method for a station group: 4705-1-Station Group-Rotation Method Where, Station group is from 00 to 15.
Matrix To program this station group as department group, please refer ‘Department Call’. Example 2: Program a station group to meet following requirements • A company has eight stations 21, 22, 23, 24, 25, 26, 27, 28 (Software port numbers 00, 01, 02, 03, 04, 05, 06, 07). • Call on trunk 1 should land on station 21, 22, 23, 24 in day time and on station 21, 22, 27, 28 in night time. • In day time, each station should ring for 20 seconds. Calls should always land on station 21 first.
Matrix Example 3: Program a station group for following constraints. Door Phone call should land on station 22, 23, 26, 25. All stations should ring continuously. Use following commands: 4702-1-03-0-01 4702-1-03-1-02 4702-1-03-2-05 4702-1-03-3-04 4704-1-03-0-1 4704-1-03-1-1 4704-1-03-2-1 4704-1-03-3-1 Please refer ‘Door Phone’ to assign a station group to Door Phone. Important Point: • To know programming details, please refer ‘Configuration Reports’. Relevant Topics: 1. Trunk Landing Groups 196 2.
Matrix Station Message Detail Recording (SMDR) What’s this? • Vision can store and print the details of each external call. This includes both outgoing (OG) and incoming (IC) calls. • Vision can send the details of these calls on the communication port, either immediately on completion of the call (online) or afterwards when desired (offline). Following diagram shows the logic in which the calls are stored and printed.
Matrix • • • • • Number dialed (16 digits) Date on while call is made. Time at which call is made Duration of the call in seconds Call type (Normal, DOSA, ECF etc.) In case of a call transfer from one station to another station, the system stores two calls with same number but different duration for both the stations. This is called ‘Call Splitting’. If call splitting mode is kept on, the cost of the call as per the duration of the call will be added to both the stations.
Matrix numbers. An outgoing call will be stored only if the destination matches with one of the numbers from the list. Thus, it is also possible to store only the international or long distance calls or calls made to an ISP, etc. The list of 16 numbers looks like: Index Number 00 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 Use following command to program a number in the list: 1513-1-Index-Number-#* Where, Index is from 00 to 15. Number is a string of maximum 16 digits.
Matrix Use following command to select appropriate option: 1516-Flag Where, Flag Meaning 0 Store the call at originating station 1 Store the call at terminating station Use following command to clear SMDR-Outgoing buffer: 1520-Reverse SE Password Outgoing calls-Printing • Each SMDR record has following parameters or fields: • Serial Number. • Station that made the call. • Trunk used to make the call. • Number dialed. • Date on which the call is made. • Time at which the call is made.
Matrix Header and footer are printed on every page of the report.
Matrix One incoming call can occupy one or more records in the buffer. When an incoming call is transferred on another station, a new entry will be made in the SMDR buffer. The SMDR buffer data is maintained even during power failures. It is advisable to frequently download the calls to avoid inadvertent or accidental loss of the data. Maximum 250 records can be stores in the SMDR IC buffer. Once the SMDR buffer is full, the next incoming call is stored in place of the oldest call in the SMDR IC buffer.
Matrix 1555-Call Split Flag Where, Call Split Flag Meaning 0 Store one call 1 Store multiple calls If above option is selected as ‘Store One Call’ then it is possible to store the call with originating station or terminating station.
Matrix In online mode whatever is stored is printed. Incoming Printing-Offline Step 1: Set the filters as per the need Step 2: Give the command to download the Incoming SMDR data. Various filters can be used to generate a report. These commands enable the user to select the type of calls to be printed viz. Normal calls, DID calls, Unanswered calls, Long Speech Duration calls. It is also possible to print the calls with desirable combination like Long Speech Duration calls and DID calls.
Matrix SMDR INCOMING CALLS REPORT as on Sat 28-01-00 at 19:25 Stn: All Trk: All Time: All Date: All Timers-> Answer: 00:00 Speech: 00:00 Call Type-> Normal: Yes, DID: Yes, UnAnswered: Yes, DIDUnAnswered: Y)es -------------------------------------------------------------------------------SR NUMBER STN TRK DATE TIME ANSWER SPEECH REM TIME TIME -------------------------------------------------------------------------------001 952668263172 21 01 12-01-00 00:58 00:15 00:00:45 N 002 952668263172 26 01 23-01-00 10
Matrix Station Parameters What’s this? • In an organization, all the stations cannot have same characteristics. Each station differs from the other in one respect or the other like Flexible number, Toll Control, Class of Service, Flash timer, Station name, etc. • Following parameters should be programmed along with above-mentioned parameters for smooth functioning of the system: Port Type A station port can be defined as a normal port or a CLI port.
Matrix Station - 00 Parameters as on Tue 07-02-00 at 21:29 -------------------------------------------------------------------------------Flexible Number : 21 Dial Name : Flash Timer : 600ms Phone Type : CLI Call Pick-Up Group : 0 Hunt Group : 0 Call Duration Control Group : 0 Dynamic Lock Status : Open Dynamic Allowed-Denied List(AL-DL) : 0 0 Outgoing-Incomming Call Storage : On -On Daily Alarm Time : HOT Delay(Sec),Destination : 03 NoneCall Transfer Type-Dest : None 0 5 61 62 COS AL-DL Day : 0 0 1 2 2 2 2
Matrix System Parameters What’s this? Following options are desirable: Load Default Configuration Use following commands to load default configuration: 1103-Reverse SE Password On giving this command all the programmable parameters of the system will be set to default values. However, the timings of the voice message recorded in the system will not be set to default.
Matrix System Security (Passwords) What’s this? Vision’s programming/usage is secured at three levels: • System Engineer level. This level is protected by SE password. • System Administrator level. This level is protected by SA password. • User level. This level is protected by user password. System Engineer Password • This password is the main password of the system and should be kept by the system engineer.
Matrix Time Table What’s this? • A station user having access to long distance dialing would prefer this facility disabled to avoid misuse during nighttime once the office is closed. Trunks calls should be routed to the security staff when the office is closed. Few calls should be forwarded to an external number during nighttime. • Above examples highlight the need for the system to behave differently depending on the time of the day. The Vision offers flexible programming for daytime and nighttime.
Matrix Step 1 Use following command to program the system in Manual/Auto mode (from SE mode): 1051-Code Where, Code Meaning 0 Manual Day-Night mode 1 Auto Day-Night mode By default, system is in Auto Mode. Example: Program the system in Auto day-night mode.
Matrix Important Points: • The system will not take care of any holiday coming on the working days. On these days, the system should be programmed to manual mode and should be changed to night mode before leaving the office on the day before the holiday. On coming back to the office, you can changed it to daytime and then to automatic mode. • Working hours and Non-working hours can be interpreted as daytime and nighttime. • To know programming details, please refer “Configuration Reports”.
Matrix Toll Control What’s this? Toll Control can: • Restrict dialing all local telephone numbers. • Restrict dialing certain local telephone numbers. • Restrict dialing telephone nos. starting with ‘95’. • Restrict dialing certain areas (area codes 03 and 04). • Allow dialing only certain telephone number. (2630555). • Allow dialing only certain area code. • Allow dialing only those telephone numbers starting with particular digit (1).
Matrix Start Station grabs a trunk Station dials a outside number Does the dialed number string matches with any number in allowed toll control list? Yes System dials the number No End Does the number matches with any number in denied toll control list? Yes System gives error tone to the user No System dials the number End End How Step Step Step Step Step Step Step Step Step Step to 1: 2: 3: program? List the toll control to be programmed station wise.
Matrix Step 11: Similarly, assign a default/customized denied list to these stations for the locked condition using commands 4522. Step 12: Take a printout of configuration report to verify the allowed/denied lists and their assignment for toll control application. Commands Step 1 Take a pen and a paper. Write down the toll control to be assigned to each station. Step 2 Have a look at default allowed lists and denied lists and check whether the requirement can be met with these lists.
Matrix piece of paper and make corresponding allowed lists and denied lists using step 6 and step 7. Step 6 and Step 7 Please refer “Allowed List and Denied List”. Step 8 and Step 9 Please refer step 3 and step 4 explained above. Step 10 Use following command to assign allowed list to a station for locked condition: 4521-1-Station-Locked Allowed List Where, Station is the software port number of the user from 00 to 08. Locked Allowed List is from 0 to 7.
Matrix Use following command to program denied list 6: 1204-1-6-00-0227878787-#* 1204-1-6-01-0227878788-#* 1204-1-6-02-011-#* Use following command to assign allowed list to station 21 (software port is 00) during day time: 4501-1-00-63 Use following command to assign allowed list to station 21 (software port is 00) during night time: 4502-1-00-0 Use following command to assign denied list to station 21 (software port is 00) during day time: 4511-1-00-6 Use following command to assign denied list to station
Matrix Trunk Access Groups What’s this? Trunk Access Groups provide efficient allocation of trunks to different stations. • All the trunks connected to the system can be bunched in different groups called trunk access group. • Maximum 4 trunks can be put in one trunk access group and 8 such trunks access groups can be formed. • These trunk access groups can be allotted to each individual station. • A station can be allotted different trunk access groups during daytime and nighttime.
Matrix Start Station user dials trunk group access codes LCR type selected ? Time based LCR Mixed LCR A System finds the cheapest trunk from the group depending upon the time on which call No LCR Number based LCR System allots free trunk from the trunk access group as per number logic and rotation logic System allots a free trunk from the TAG depending upon the rotation flag System waits for dialing of entire number End System finds cheapest trunk for this number Is the cheapest trunk free ? No
Matrix A System finds the cheapest trunk from the TAG depending upon time, number logic and rotation logic Is cheapest trunk with respect to the LCR logic free ? Yes System waits for dialing of entire number No Is the number dialled allowed from this cheapest trunk Yes Are other trunks available within TAG ? No Yes Are other trunks available with TAG ? No System gives busy tone to station System waits for next action from the station user Yes System dials out the number End No System gives busy
Matrix How to program? Step 1: Decide number of Trunk Access Groups to be formed. Program these groups using command 4402. Step 2: Program rotation code to select a trunk within the trunk access group using command 4403. Step 3: Set a Trunk Access Group to default settings using command 4401 (if required). Step 4: Assign a trunk access group and a trunk access code to a station for day time. Step 5: Assign a trunk access group and a trunk access code to a station for night time.
Matrix users. A default trunk access codes table is given below: Trunk Access Group Index Trunk Access Code 0 0 1 5 2 61 3 62 Use following command to assign a trunk access group and trunk access code to a station for daytime: 4411-1-Station-Trunk Access Group Index-Trunk Access Group Where, Station is from 00 to 08. Trunk Access Group Index is from 0 to 3. Trunk Access Group is from 0 to 7.
Matrix time only. • Technical department has two stations 21 and 22 (software ports 00 and 01). • Marketing department has two stations 23 and 24 (software ports 02 and 03). • Administration department has four stations 25, 26, 27 and 28 (software ports 04, 05, 06 and 07).
Matrix Important Point: • To know programming details, please refer “Configuration Reports”. Relevant Topics: 1. Least Cost Routing (LCR) 124 2. Time Table 181 3. Class of Service (COS) 70 4.
Matrix Trunk Landing Groups What’s this? • Vision offers flexibility to make all the different trunks land on different station during day time and night time. • Vision uses the Station Groups for this purpose. It is possible to assign a station group to a trunk. The trunk call would land on these stations as per the programming of the station group. This station group is called trunk landing group. How it works? • A station group should be assigned to a trunk as trunk landing group.
Matrix • Third line should land on station 28 and 29 simultaneously (S/w port 07 and 08 respectively) during day time and night time. • CO3 should ring continuously on both the stations.
Matrix 4704-1-02-1-1 4704-1-02-2-1 4704-1-02-3-1 4705-1-02-0 3301-1-0-00 3301-1-1-00 3301-1-2-02 3302-1-0-01 3302-1-1-01 3302-1-2-02 Important Points: • By default, all the station groups contain first four stations. Hence, if less number of stations are to be programmed in a station group then assign the same stations again for remaining destinations within the group. As shown in the example above, station group 1 contains only one station i.e. station 21.
Matrix Trunk Parameters What’s this? Trunks differ in their parameters like pulse type or tone type, enable/disable, etc. The Vision offers flexible settings for each trunk. How to program? Trunk parameters can be programmed in following hierarchy: • Enable/disable a trunk using command 3101. • Define dial type of the trunk using command 3102. • Define trunk type using command 3103. • Program speech connection delay timer using command 3104 (if required).
Matrix Trunk Type A normal dial type trunk, hotline type trunk, mixed type trunk and a special trunk can be interfaced with the Vision. These parameters should be programmed for these lines. Normal Dial type trunk is the conventional trunk available from the Service Provider. Hotline Dial type trunk is a special trunk available from the Service Provider, which works as normal dial type for some time after grabbing the trunk and thereafter works as Hotline.
Matrix Trunk Inter Digit Wait Timer Trunk Inter Digit Wait Timer-This timer signifies the time for which the Vision waits between accepting two digits from the caller. This timer is loaded when the caller dials first digit (digit could be other then station number) and waits for the second digit, while reaching a desired station. Command : 3011-Seconds Default : 6 seconds. Valid Range : 000 to 255 seconds.
Matrix Trunk - 0 Parameters as on Tue 07-02-00 at 21:30 -------------------------------------------------------------------------------Trunk Enabled : Yes Dial Type : Tone Line Type : Normal Outgoing Call Storage : On Incomming Call Storage : On Spch Connect Delay Timer : 0 sec Pre-Pstn Digit Count : 0 Service Provider : 0 Ecf Trunk Access Group : 0 Ecf Number : Day Time Night Time Station Group : 0 0 DID : Off Off DOSA : Off Off ECF : Off Off VM : On On ---------------------------------------------------
Matrix Trunk Reservation What’s this? • An important user can reserve a particular trunk for him for some time. • He need not share the trunk with others as long as the reservation is in effect. How to use it? 1 Lift the handset. Dial tone 2 Dial Trunk Access Code. Busy tone 3 Dial 6. Confirmation tone Cancel trunk reservation A reserved trunk can be freed manually by a command before its timer expires manually. 1 Lift the handset. Dial tone 2 Dial 102.
Matrix User Security (User Password) What’s this? Vision provides security to the user by way of a Password. This helps to avoid any unauthorised use. • Each station of Vision has a password. This password helps the user in using following features: • Call Follow Me. • Dynamic Lock. • DOSA. • Walk-in Class of Service. Please refer respective features for better understanding. • User password is a 4-digit password. It cannot have either less than or more than 4 digits.
Matrix Voice Message Applications What’s this? Vision can store various messages. These messages can be played back to the caller/user depending on the situation. If Auto Attendant is activated on few trunk lines then it is possible to guide caller to reach his desired person using this facility. If auto redial feature is used then a suitable message can be given to the called person in case he answers the call before the caller.
Matrix • Voice guidance for Wrong Dial Default message is “Sorry, invalid entry. Please dial again” • Voice guidance for Transfer Message Default message is “Please hold while your call is being transferred”. • Voice guidance for Busy Default message is “The person you dialled is busy. Please dial another station. Or wait for the operator”. • Voice guidance for No Reply Default message is “The person you dialed is not available. Please dial another station. Or wait for the operator”.
Matrix case could be: “Dial first three letters of the name of the person you wish to call”. How to program? Step 1: Program maximum duration for voice module using command 1402. Step 2: Divide the VM in required number of parts using command 1403. Step 3: Program the source of recording using command 1404. Step 4: Record VM partition using command 1405. Step 5: Playback the recorded partition using command 1406. Step 6: Assign partition to VM application using command 1407.
Matrix Step 5 Use following command to playback the recorded VM partition: 1406-Part Number Where, Part Number is from 00 to 15. Step 6 Use following command to assign an application to a VM partition: 1407-Voice Message Application-Part Number Where, Part Number is from 00 to 15.
Matrix • The recording is now going on. Whatever you speak on the phone is being recorded. • Replace the handset as soon as the message is over. You may use your hand to press the hook switch to reduce the delay. • You will get ring because you are in programming mode. • To verify the recording, issue command: 1406-Part Number, where M is the same message you gave earlier. • Listen to the whole message. • Repeat above procedure if you are not satisfied with the message.
Matrix • Doing so, the customized voice message will be restored and the voice message application would work as before. It is advisable to the SE that before issuing the command to default the system config, number of VM parts and assignment of VM application to a VM part number is known to him. • To know programming details, please refer “Configuration Reports”. Relevant Topic: 1.
Matrix Walk-in Class of Service What’s this? • A user can make calls from some other stations according to his Toll Control programming. • A user can make calls from any other station using this feature. • This feature is useful to managers when they move away from their desk. Using this feature, they can make long distance calls from any other station where such dialing is not allowed. • This facility is protected with the user password. How to use it? 1 Lift the handset. Dial 111-Station-User Password.
Section 3: Appendices
Matrix Appendix A: Technical Specifications System Capacity and Resources: Vision Vision 206S 206P Total Ports 8 9 Trunks (Max.) 2 2 Extensions (Max.) 6 7 Door Phone Port 1 Relay Port 1 PAS Port 1 Comm. Port 1 Digital Input Port 1 Voice Module 1 Speech Paths 7 7 DTMF Decoders 2 2 DTMF Encoders 2 2 Vision 308S 11 3 8 7 2 2 Vision 308P 12 3 9 1 1 1 1 1 1 7 2 2 Type of Switching Type of Control : Space Division (CMOS cross point) : CMOS Micro-Controller with SPC Extension Dialing A. Pulse Dialing B.
Matrix Appendix B: Feature Commands Programming the System Enter SE mode Enter SA mode Exit SE/SA Mode 1#91-SE Password 1#92-SA Password 0 Alarms Duration Alarm Time Alarm (Wake Up) Daily Alarm Remote Alarm (Duration) Remote Alarm (Time) Remote Alarm (Daily) Cancel Remote Alarm Cancel All set Alarms 161-Minute 162-Hour-Minute 163-Hour-Minute 164-Station-1-Hour-Minute 164-Station-2-Hours-Minutes 164-Station-3-Hours-Minutes 164-Station-0 160 Auto Call Back (ACB) Auto Call Back-On Busy Cancel Auto Call Ba
Matrix Call Splitting Call Splitting Flash-1 Call Transfer Call Transfer Call Transfer-On busy Call Transfer Trunk-to-Trunk Flash-Station Flash-Station-5 Flash-6 Cancel Station Features Cancel Station Features 100 Conference Conference Flash-0 Continued Dialing Continued Dialing Flash-#-Desired Code Department Call Department Call 3980 to 3983 Dynamic Lock Close Lock Set Lock Level Set Auto-Shut Time Change Password 140 141-User Password 143-User Password-Minute 144-Old Password-New Password E
Matrix Raid Raid Station-4 Relay Port Relay Off/On 3990/3991 Trunk Access Trunk Access-Group/Selective 0 or 5 or 61 or 62 Walk-In Class Of Service Walk-In Class Of Service 111-Station-User Password =X=X= 218 Vision System Manual
Matrix Appendix C: Programming Commands Abbreviated Dialing Program a telephone number in global directory Clear number in a particular global directory index Clear the number in all the global directory indexes Set trunk Access trunk group for particular location Set same trunk access group for all locations 1301-1-Location Code-Number-# 1301-1-Location-#* 1301-*-# 1302-1-Location-Trunk Access Group 1302-*-Trunk Access Group Allowed and Denied Lists Program numbers in the allowed list Program same numbe
Matrix Program the destination number for CLI based ECF Program the CLI transfer mode Default the CLI Parameters 1606-1-Index-Destnation Number 1607-Code 1601-* Class of Service (COS) Enable/disable a feature in a COS group Enable/disable a feature in all the COS Group Default all features in a COS Group Default all features in all the COS Group Assign a COS Group to a station during day time Assign a COS Group to all stations during day time Assign a COS Group to a station during night time Assign a COS
Matrix Flexible Numbers Program the flexible number for a station Clear the flexible numbers of all the stations Default the flexible numbers of all the stations 4201-1-Station-Flexible Number-#* 4201-*-0 4201-*-# Internet Ready Port Activate/deactivate Internet ready Port 2101-1/0 Least Cost Routing (LCR) Program LCR type for a trunk access group Program LCR Type for all Trunk Access Groups Assign service provide code to each trunk Assign same service provider to all trunks Program time zone index Prog
Matrix Program the No. of trials to be made for one emergency number 3038-Count Program the time gap between two trials 3039-Duration Station Group Program station group 4702-1-Station Group-Destination Index-Station Program same station for all station groups 4702-*-Destination Index-Timer Program the time for which each station in the group should ring 4703-1-Station group-Destination Index-Timer Prg. ring timer for stns. with same dest. index for all station grps.
Matrix Store Calls on a trunk Store Calls on all trunks Store Calls - Unanswered Duration Store Calls - Speech duration Decide to store one call or multiple calls Decide to store the call on org. stn’s account/ter.
Matrix Program rotation code for a group Program same rotation code for all the groups Default a trunk access group Default all trunk access groups Assign a trunk access group and TAC to a station for daytime Assign TAG and TAC to all the stations for daytime Assign a TAG and trunk access code to a station for nighttime Assign TAG and TAC to all the station for nighttime 4403-1-Trunk Access Group-Rotation Code 4403-*-Rotation Code 4401-1-Trunk Access Group-# 4401-*-# 4411-1-Station-TAG-Trunk Access Code 44
Matrix Appendix D: Troubleshooting Vision is not turning ON • Please check the Mains Power. • Please check the Switch. • Please check the Main Fuse (315mA). • Please check the MOV (275/14). • Please check for loose connection of PT3 connector. • Please contact authorised Matrix dealer. Vision does not work in power down mode • Check the battery power. The battery should be charged properly. • Check the Battery connector and the battery cable for any open circuit. • Please contact authorized Matrix dealer.
Matrix Relay Port does not operate • Please check the connections made. • Please check for the polarity. Refer to the figure shown in topic “Relay Port”. • Please check for any open circuit in the wiring. Security Dialer does not work • Please check the connections of the Panic Switch/Sensor to the Digital Input Port. • Please check for any open circuit in the wiring. • Please check the programming for Security Dialer. • Please contact authorized Matrix dealer.
Matrix Glossary DIP DOSA DTMF FLASH LED LCD MDF OFF-HOOK ON-HOOK P&T PAS PSTN PULSE DIALING PULSE RTC SA MODE SA SE MODE SE SMDR SP STATION SWG TONE DIALING TONES TRUNK PBX : Digital Input Port. : Direct Outward System Access. A facility to allow a remote. : Dual Tone Multi Frequency. When a code (digit) is dialed, two different specific frequencies are transmitted. : A code required to use various system features. : Light Emitting Diode. : Liquid Crystal Display. : Main Distribution Frame.
Matrix Index A Abbreviated Dialing 25 Alarms 28 Allowed and Denied Lists 31 Alternate Number Dialing 35 Announcement-Please refer Paging 136 Appointment Reminder-Please refer Alarms 28 Auto Call Back 36 Auto Redial 40 Automatic Call Disconnector-Please refer Call Duration Control 48 Automatic least cost line selection-Please refer Least Cost Routing 124 Automatic Route Selection-Please refer Least Cost Routing 124 Automatic Station Lock-Please refer Dynamic Lock 107 B Back to Back PBX-Please refer Behind t
Matrix Continued Dialing 88 D Data Port-Please refer Internet Ready Port 120 Day and Night Mode-Please refer Time Table 181 Default Programming Password-Please refer System Security (Passwords) 180 Default SE Password-Please refer System Security (Passwords) 180 Department Call 89 Dial by Name 91 Dialing Ratio-Please refer Trunk Parameters 199 DID 94 DID Messages-Please refer Voice Message Applications 205 Different type of Tones-Please refer Call Progress Tones 58 Direct Inward Dialing (DID) 94 Direct Inwa
Matrix Interrupt Request 122 Introducing the System 11 J K L Last Number Redial 123 LCR 124 Least Cost Routing (LCR) 124 Long Conversation Cut Off-Please Call Duration Control 48 Long Conversation Warning-Please refer Call Duration Control 48 M Memory Dialing-Please refer Abbreviated Dialing 25 MOH 133 Music on Hold (MOH) 133 N Night Service-Please refer Time Table 181 O Online data transfer to the Computer-Please refer SMDR 168 Online printing of calls-Please refer SMDR 168 Operator 135 P Paging 136 PBX
Matrix S Scheduled Dialing 156 Secretary-Please refer Operator 135 Security Dialer 158 Speed Dialing-Please refer Abbreviated Dialing 25 Station Group 163 Station Message Detail Recording (SMDR) 168 Station Parameters 177 Storing Calls-Please refer SMDR 168 System Parameters 179 System Timers-Please refer relevant topics T Time-Please refer Real Time Clock 147 Time Table 181 Toggle-Please refer Call Splitting 61 Toll Restriction Override-Please refer Walk-In Class of Service 211 Tone-Please refer Call Progr
Matrix Notes Requirement: • Extensions to be given flexible numbers from 21, 22, 23 to 25 • COS group for 21, 22, 23 and 25 is 7. ……………..
Matrix Notes Vision System Manual 233
Matrix Programming Register Date Major Programming Changes made Re gi st er of Ch an ge s S.N.
Matrix Programming Register Date Major Programming Changes made Re gi st er of Ch an ge s S.N.
