ETERNITY NE Quick Start
ETERNITY NE The Next Generation IP PBX for Small Businesses Quick Start
Disclaimer Matrix Comsec reserves the right to change the product design, specifications, components, product information and operating instructions, without prior notice. This is a general documentation for all models/configurations of the product. The product may not support some of the features/facilities described in this document. Matrix Comsec makes no warranties with respect to this documentation and disclaims any implied warranties.
Contents Know Your ETERNITY NE ............................................................................. 1 ETERNITY NE Overview ................................................................................... 1 Ports and Connectors .................................................................................. 2 LED .............................................................................................................. 2 Installing ETERNITY NE ..............................................
Activating License Key ....................................................................................
Know Your ETERNITY NE Thank you for choosing the Matrix ETERNITY NE! Please read the instructions in this Quick Start to install and operate this feature-rich IP PBX. This is a common Quick Start for all configurations of ETERNITY NE. For the purpose of illustration, ETERNITY NE6 is used throughout this document. This Quick Start is meant to help you install and configure the basic parameters of the system.
Ports and Connectors Port Description 24VDC- 2A (Max) Connector for the power adapter. CO Analog trunk port to connect analog trunk line. RJ11 connector. DKP Digital Key Phone port to connect • the proprietary digital key phone of Matrix, EON. • the PC-based phone EONSOFT. • the direct station selection console, DSS64 to expand EON’s key map SLT Single Line Telephone (SLT) port to connect any standard analog telephone instrument and fax machine. Ethernet Ethernet port.
Installing ETERNITY NE Preparing for Installation Have the items listed below ready: • A suitable location to install the ETERNITY NE. • Necessary telecom wiring in place, with wall jacks for extension lines at the required locations. • Standard, good quality, twisted pair telephone cables with 0.5 mm conductor diameter, with RJ11 plugs. • A dedicated Power supply outlet close to the system. • As many standard analog telephone instruments as you want to connect as SLT extensions.
• A standalone computer or a computer connected in a LAN to access Jeeves, the web-based configuration tool of ETERNITY NE. Selecting the Site Select an appropriate site to install the ETERNITY NE. The site should: • be well-ventilated, moisture and dust free; not exposed to direct sunlight, heat or excessive cold, or water; be away from water bodies and sources of water. • be away from sources of electromagnetic noise such as any radio equipment, heavy transformers, etc.
Installing Optional Modules GSM/UMTS Module • Unpack the GSM/UMTS Module and verify package contents. • Make sure power supply is turned off before you begin installation. • Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside. • Select the Mobile port you want to install the GSM/UMTS module. • Remove the screws on the studs and keep them aside. • The slots for the GSM/UMTS module are located on the side panel and are covered with a flap.
• Locate the connector of the VoIP module on the mainboard. Remove the screws on the studs for the module and keep them aside. • Gently seat the VoIP module on the connector on the mainboard. The connector pins on the module must make complete contact with those on the mainboard. Do not apply pressure. • When the module is seated firmly on the connector on the mainboard, secure the module with the screws on the studs.
• Locate the connector of the Door Phone module on the mainboard. Remove the screws on the studs for the module and keep them aside. • The slot for the Door Phone module is located on the back panel and is covered with a flap. Use your finger to press the slot cover from the outside of the side panel of the enclosure, and release the flap. • Now, grasp the flap from inside the enclosure and pull up the flap.
• change the SIM PIN to 1234 (this is the default PIN for both SIM cards used in the system). You can change this SIM PIN later from ETERNITY NE when configuring the mobile port. • remove the SIM from the mobile handset. If you do not want to use PIN protection, insert the SIM in the mobile handset and disable PIN protection. Remove the SIM Card from the mobile handset and insert it in the mobile port’s SIM holder tray.
• Connect the antenna to the antenna connector. The UMTS Mobile Ports of ETERNITY NE also provide Wireless WAN Interface. If you want to use wireless WAN over the Mobile port, you must have UMTS module installed in the system and Internet services activated on the SIM. VoIP Network Before you connect the system to WAN, we recommend that you first connect a computer to the Network Port of ETERNITY NE, configure the Basic Settings, and then connect to WAN.
Ethernet WAN • Use the RJ45 Ethernet cable supplied for the Ethernet port of ETERNITY to connect the system to the IP network, which may be Public Internet or a LAN. If connecting to the Public IP Network, • Plug one end of the RJ45 Ethernet cable into the Ethernet Port of ETERNITY NE and the other end into the Broadband Router/Modem.
Wireless WAN • Make sure that • You have installed a 3G UMTS module. • a SIM is present in the Mobile port. • Internet Services are activated on the SIM. Mobile WAN UMTS LAN Switch/Hub Ethernet LAN Connecting Extensions Single Line Telephones (SLT) • Use standard twisted wire pair the cables of good quality with RJ11 plugs to connect the analog single line telephone instruments to the SLT ports, SLT1 SLT14 of ETERNITY NE. • Place the SLTs, fax machine at the desired locations.
• Use standard twisted wire pair cables of good quality with RJ11 plugs to connect the DKP(s). To connect EON48, • Place the EON48 at the desired location. • Connect the handset of EON48 to the phone body using the spring cord supplied with the phone. • Connect EON48 to the wall jack. Plug one end of the RJ11 cable into the connector of EON48 labeled as ‘Line’. Plug the other end into the wall jack.
Connecting SIP Extensions When there is a VoIP module (optional) present in the ETERNITY NE, the system allows registration of 16 SIP extensions. You may register any SIP-enabled device like an IP-phone, a Soft phone, Analog Phone Adapter, as the 'SIP Extension' of the ETERNITY NE. You may also connect SETU VP248, the Extended IP Phone for ETERNITY as SIP extension. The Extended IP Phone takes on all the functions of EON48, the proprietary digital key phone. The first 8 SIP extensions are free.
GSM/UMTS DSL Modem/ Router PSTN CO IP IP Ethernet WAN LAN Switch/Hub If ETERNITY NE is connected to a Private Network (Behind the NAT), • Connect SETU VP248, the Extended IP Phone, or any standard IP Phone to the LAN Switch. • You may also register any SIP device (Extended IP Phone or Open IP phone) on the public network as SIP Extension. In which case, configure Port Forwarding for SIP and RTP on the Router.
GSM/UMTS LAN Switch/Hub CO IP Ethernet WAN DSL Modem/ Router Wireless WAN Wireless WAN (Mobile 1) UMTS LAN Switch/Hub CO Ethernet LAN • Connect SETU VP248, the Extended IP Phone, or any standard IP Phone to the LAN Switch. • You may also register any SIP device on the public network as SIP Extension.
Connecting SETU VP248 as Extended SIP Extension You are recommended to complete the following steps before connecting the Extended IP Phone to ETERNITY NE: • Decide the location of the Extended IP Phone: within the same network or outside, according to your installation scenario. • Log in to the web-browser Jeeves. Read the topics “How to access Jeeves” and “Basic Configuration” for instructions. • Configure DHCP Server on the Network Parameters page under Basic Settings of Jeeves.
• If you want to use a Headset (not supplied) with your phone, you may plug a headset with a 2.5 mm single connector in to the headset jack on the left side panel of the phone. OR • You may plug a headset with an RJ11 connector in to the headset port at the bottom of the phone. • Connect the LAN Port of SETU VP248 to the LAN Switch/Hub. • To connect your phone to a computer on your desk, use an Ethernet cable (not supplied with this phone).
If you want to use Power over Ethernet (PoE), ensure that your LAN supports PoE. Supply power through an 802.3af connection on the LAN Port of the phone. Do not connect the Adapter! • Plug the Power Adapter in to a power outlet and switch ON power supply. • When you power the phone, the boot process will be initiated in the following sequence. • All keys with LEDs, including the Speaker key and the Ringer LED, will glow. • The LCD display will light up.
• To select the firmware as Extended IP Phone, move the cursor by pressing the Down navigation key V. Select th e fir mwar e S t a n da r d S I P E x t e n de d S I P • When the cursor is placed under the Extended - IP Phone, press Enter key. Select the firmware Standar d S IP E x t e n de d S I P • The phone will start loading the Extended IP Phone Firmware. It will display current firmware being loaded.
• After loading the firmware, the phone will prompt you to change Network Settings. Change Network Settings? Ye s No • Press Enter key to select ‘No’ or wait for three seconds. If you want to change the Network Settings, you may select ‘Yes’, by moving the cursor to Yes with the Up key and pressing the Enter key. • The phone makes DHCP Discovery and fetches its IP Address and Server IP Address from the ETERNITY NE. D H C P d i s c o v e r y. . .
T r y i n g f o r C o n f i g. f i le L a n g u a ge S t r . x m l • On successful download of all configuration files, the phone attempts to register with ETERNITY NE. Attemptin g Regist ration • On successful registration, the phone will display the current day, date and time, the extension number and name assigned to the extension phone.
Setting up the Voice Mail System To complete the installation of the the Voice Mail System (VMS), all you need to do is: • connect a computer to the Ethernet Port of ETERNITY NE using the RJ45 cable supplied for the port. • open a Web browser on the computer to access the embedded web-server, Jeeves. • activate the License on the Voucher sent to you with the VMS package. • configure the Network port settings for the VMS from Jeeves.
Technical Specifications of the Door Phone Port Specification Value Speaker Output 1.41Vrms (max); Single Ended Mic Input 1.34Vrms (max); Single Ended Technical Specifications of the Digital Output Port • Specification Value Relay Type Power Relay Contact Arrangement Normally Open; 1-Form-A Contact Rating (Resistive Load) 1.0Amp; 24VDC Operation Time: 8ms (max.) Plug the RJ45 end of the cable supplied for the Door Phone port into the Door Phone connector of ETERNITY NE.
Powering on ETERNITY NE • • • Connect the power adapter to ETERNITY NE. Plug in the power adapter of ETERNITY NE into the power outlet. Switch on power supply and wait for the Reset Cycle to complete. Reset Cycle • Reset Cycle (Power-ON Self Test) takes about 2 minutes to finish. • The power LED, PWR, is turned on and remains ON. • When the system becomes stable after power on, the status LED, STS, blinks Green (1 second ON, 1 second OFF).
How to access Jeeves ETERNITY NE provides an embedded web server with a graphic user Interface (GUI), Jeeves, for configuration. To access Jeeves, you will need to connect a computer to ETERNITY NE. Connecting a Computer You may connect a standalone computer to ETERNITY NE or grab any computer connected in the same LAN as ETERNITY NE. Ethernet Port LAN Port Connect a standalone computer to ETERNITY NE, when installing the system for the very first time.
• Change the Subnet of the computer, if necessary. • Make sure a web-browser, either Internet Explorer 7 or 8 or Mozilla Firefox, is installed on the computer. • Open the browser (Internet Explorer or Mozilla Firefox) on the computer. • Enter the default IP address 192.168.1.101 of the Ethernet Port of ETERNITY NE in the address bar of the browser. • The Welcome page will open. • In the Login as combo box, select System Engineer.
On successful login, the home page of the System Engineer configuration mode opens. The left pane shows the links Basic Settings, Advanced Settings and Administration.
Basic Settings break down the complexities of configuration and are sufficient to get your system into operation. Advanced Settings enable you to configure the advanced features and facilities of ETERNITY NE. Administration allows you to carry out system maintenance and monitoring like uploading configuration and firmware, debug, system restart. You can also view the system details and status of all trunk and extension ports. • 28 You may now configure the Basic Settings of ETERNITY NE.
Basic Configuration There are two ways to do the basic system configuration using Jeeves: • using the Wizard. Or • through Selective Configuration of basic settings. Using the Wizard The configuration Wizard leads you step-by-step through the configuration of the basic settings. To use the Wizard, • Click the Wizard icon on the top right of your screen.The home page of the Wizard opens. • To navigate the Wizard pages use the Next and Back buttons.
• When you press the Back button, you will be prompted to save changes made on the current page. • The More button and the Less button on the page allow you to expand and collapse respectively, the parameters on the page. • The Expand button expands a link on the page to display all parameters under the link. • The Collapse button on the page. • The Settings icon collapses a link hides all the parameter under a link allows you to configure the settings of a parameter further.
• Click the parameter sub-link you wish to configure. • The respective parameter page opens. • Get familiar with the buttons and icons listed below before you begin to change the settings of the parameters on each page. More: displays all the parameter links on the page. Less: displays the essential parameter links on the page. Expand: expands a link to display all parameters under the link. Collapse: collapses a link. Hides all parameters under the link.
• Current License Key of the system. Note down the current License Key of the system from the License Management page of Jeeves. The features and functions that are currently available on your system appear under Service Profile. To activate the License Key online, • Keep your Current License Key and the License Voucher ready. • Open a new window on your browser. • Enter http://115.118.161.162:81/matrixlicense in the address bar of the new window.
• The Login to Access page will open. • Enter your User Name and Password provided by Matrix and click the Login button.
On successful login, the License Activation page will open.
• As Product Family, select the option ETERNITY. • In the field Current License Key, type the current product license key you noted from the License Management page of Jeeves. • Click View button. • The page will show the current License Profile on ETERNITY. Click the Next button to continue. The License Activation page opens.
• 36 In the License PIN field on this page, enter the License PIN from the Voucher.
• Click Details. The details appear in the fields Product Family, Product Name, Product Variant. • Click the Next button. Your Current License Profile and your New License Profile will appear on this page. • Click the Activate button and wait for a few seconds, as the activation is initiated. On successful activation, the confirmation message will appear on your screen along with the activation date and time. You will also be sent a confirmation mail to your e-mail ID (registered with Matrix).
You may Save, Print, or Email this information for your records, by clicking the relevant button on the bottom of the page. • Note down the New License Key generated on this page. • Go back to the Jeeves window (or log in as System Engineer again, if your session has ended). • Open the License Management page under Advanced Settings. • Enter the new License Key generated in the field Enter License Key. • Click Submit button. The Service Profile on this page will be updated according to the license.
When you activate the Voice Mail System key, it will appear on your Service Profile. When you activate your IP8 License to enable 8 IP Users, it will appear on your Service Profile • To log off, click Logout. If you are unable to use Online Activation of the License Key or have no internet access, contact the Matrix License Support Centre for assistance in generating the new License key.
Instructions for Customers To activate your License, you would need the License Voucher containing the 16digit License PIN. Contact your Dealer/Distributor in this regard. Your License Voucher may be a paper or a protected PDF file. • Open Jeeves. • Log in as System Engineer. • Click the Advanced Settings link. • Click the License Management link. The License Management page opens. • Note down the current License Key on this page.
• Click the License Management link under Advanced Settings. • Enter the New License Key you obtained from Matrix in the field Enter License Key. • Click the Submit button. The Service Profile on this page will be updated accordingly. • To log off, click Logout.
Corporate Office: 394-GIDC, Makarpura, Vadodara - 390010, India. Tel.:+91 265 2630555, Fax: +91 265 2636598 E-mail: Info@MatrixComSec.com Factory: 39-GIDC, Waghodia - 391760, Dist. Vadodara, India. Tel.: +91 2668 262056/57 Technical Support: Tel.: +91 2668 263172/73, Fax: +91 2668 262631 E-mail: Support@MatrixComSec.com www.MatrixComSec.com Version 1, February 2011 MATRIX COMSEC PVT. LTD.
