User`s guide

16 Troubleshooting

16-34

GenICam GenTL Hardware

Troubleshooting GenICam GenTL Hardware

If you are having trouble using the Image Acquisition Toolbox software with a GenICam

GenTL camera driver using the toolbox's gentl adaptor, follow these troubleshooting

steps:

With previous versions of the Image Acquisition Toolbox, the files for all of the

adaptors were included in your installation. Starting with version R2014a, each

adaptor is available separately through the Support Package Installer. In order to

use the Image Acquisition Toolbox, you must install the adaptor that your camera

uses, in this case, the GenICam Interface support package. See “Image Acquisition

Support Packages for Hardware Adaptors” on page 4-2 for information about

installing the adaptors.

Verify that the adaptor loads. You can use the imaqhwinfo command to list

installed adaptors. The gentl adaptor should be included on the list.

If it does not load, make sure that GenICam is configured correctly using the

imaqsupport function.

For information on installing GenICam, see “Software Configuration” on page 10-11.

Make sure your camera’s driver is installed.

Make sure your environment variables are set. For example, depending on the

GenTL producers you have installed, on a 32-bit Windows system, it could be

something like:

GENICAM_GENTL32_PATH=C:\Program Files\LeutronVision\Simplon\bin\cti;C:\Program

Files\MATRIX VISION\mvIMPACT acquire\bin;C:\XIMEA\GenTL Producer\x86

Each directory that you list in the environment variables must contain a DLL

file that has a .cti extension and that exports the standard C functions that are

expected for a GenTL producer. The Image Acquisition Toolbox gentl adaptor scans

these directories for all the CTI files and then checks whether they export the correct

minimum set of functions.

Test the connectivity of your device separate from using the Image Acquisition

Toolbox. Use the vendor program included with your device to see if you can detect

and acquire images from the camera.

If you are using the GenICam GenTL adaptor with a GigE Vision camera, it may

be the case that the producers for GigE Vision cameras do not send a ForceIP