User`s guide

GigE Vision Hardware
16-31
frames, you can check the metadata – if the first frame's block ID is not 1, you may
have some missing frames. For example, use this command in MATLAB:
[d t m]=getdata(vid,2);
m(1)
The answer will include the Block ID and the FrameNumber.
10
Run the imaqsupport function for further troubleshooting information.
Troubleshooting GigE Vision Devices on Mac
If you are having trouble using the Image Acquisition Toolbox software with a GigE
Vision camera on a Mac machine, using the toolbox's gige adaptor, follow these
troubleshooting steps:
1
With previous versions of the Image Acquisition Toolbox, the files for all of the
adaptors were included in your installation. Starting with version R2014a, each
adaptor is available separately through the Support Package Installer. In order
to use the Image Acquisition Toolbox, you must install the adaptor that your
camera uses, in this case, the GigE Vision Hardware support package. See “Image
Acquisition Support Packages for Hardware Adaptors” on page 4-2 for information
about installing the adaptors.
2
Verify that the adaptor loads. You can use the imaqhwinfo command to list
installed adaptors. The gige adaptor should be included on the list.
If it does not load, make sure that GenICam is installed and the environment
variables exist. You can check this using the imaqsupport function.
If your camera requires a GenICam XML file on a local drive (most do not), and the
adaptor loads but no devices are shown, check the MWIMAQ_GENICAM_XML_FILES
environment variable, and make sure it contains the directory where your camera’s
XML file is located.
For information on installing GenICam and checking your environment variables,
see “Software Configuration” on page 10-11.
3
Make sure you did not install your camera vendor's filtering or performance
networking driver. If you did, you should uninstall it.
4
Make sure the Ethernet card is configured properly.