User`s guide

16 Troubleshooting
16-26
GigE Vision Hardware
In this section...
“Troubleshooting GigE Vision Devices on Windows” on page 16-26
“Troubleshooting GigE Vision Devices on Linux” on page 16-29
“Troubleshooting GigE Vision Devices on Mac” on page 16-31
Troubleshooting GigE Vision Devices on Windows
If you are having trouble using the Image Acquisition Toolbox software with a GigE
Vision camera on a Windows machine, using the toolbox's gige adaptor, follow these
troubleshooting steps:
1
With previous versions of the Image Acquisition Toolbox, the files for all of the
adaptors were included in your installation. Starting with version R2014a, each
adaptor is available separately through the Support Package Installer. In order
to use the Image Acquisition Toolbox, you must install the adaptor that your
camera uses, in this case, the GigE Vision Hardware support package. See “Image
Acquisition Support Packages for Hardware Adaptors” on page 4-2 for information
about installing the adaptors.
2
Verify that the adaptor loads. You can use the imaqhwinfo command to list
installed adaptors. The gige adaptor should be included on the list.
If it does not load, make sure that GenICam is configured correctly using the
imaqsupport function.
If your camera requires a GenICam XML file on a local drive (most
cameras do not), and the adaptor loads but no devices are shown, check the
MWIMAQ_GENICAM_XML_FILES environment variable, and make sure it contains the
directory where your camera’s XML file is located.
For information on installing GenICam and checking your environment variables,
see “Software Configuration” on page 10-11.
3
Make sure you did not install your camera vendor's filtering or performance
networking driver. If you did, you must uninstall it.
4
Make sure that anti-virus program drivers are unchecked in the Ethernet card
Properties.