User`s guide

Kinect for Windows Hardware
16-25
Troubleshooting the Support Package Installation
If the setup fails, it could be caused by an internet security setting. If you get an error
message such as “KINECT Setup Failed – An error occurred while installing,” try the
following and then run the installer again.
1
In Internet Explorer, go to Tools > Internet Options.
2
In Internet Options, select the Advanced tab.
3
Under the Security subsection, uncheck Check for publisher’s certificate
revocation to temporarily disable it, and click OK.
4
Run the installer again.
5
After you have installed the support package, re-enable the security option in
Internet Explorer.