User`s guide

16 Troubleshooting
16-24
Kinect for Windows Hardware
The Kinect adaptor is supported on 32-bit and 64-bit Windows.
Note: The Kinect adaptor is intended for use only with the Kinect for Windows sensor.
If you are having trouble using the Image Acquisition Toolbox software with a supported
Kinect for Windows sensor, follow these troubleshooting steps:
1
Verify that your image acquisition hardware is functioning properly.
For Kinect for Windows devices, you can run the Kinect Explorer application, if you
have it, and verify that you can receive live video.
2
With previous versions of the Image Acquisition Toolbox, the files for all of the
adaptors were included in your installation. Starting with version R2014a, each
adaptor is available separately through the Support Package Installer. In order to
use the Image Acquisition Toolbox, you must install the adaptor that your camera
uses, in this case, the Kinect for Windows support package. See “Image Acquisition
Support Packages for Hardware Adaptors” on page 4-2 for information about
installing the adaptors. See “Installing the Kinect for Windows Sensor Support
Package” on page 12-27 for information specific to installing the Kinect support
package.
If you have problems installing the Kinect support package, see the section below,
“Troubleshooting the Support Package Installation.”
3
If your hardware is functioning properly, verify that you are using a hardware device
driver that is compatible with the toolbox.
Note: In order to use the Kinect for Windows support, you must have version 1.6 of
the Kinect for Windows Runtime installed on your system. If you do not already have
it installed, it will be installed when you install the Kinect support package.