User`s guide

16 Troubleshooting
16-22
Point Grey Hardware
In this section...
“Troubleshooting Point Grey Devices” on page 16-22
“Determining the Driver Version for Point Grey Devices” on page 16-23
Troubleshooting Point Grey Devices
The Point Grey adaptor includes support for the following types of Point Grey devices:
• USB 3
• FireWire
• GigE Vision
• USB 2
• Bumblebee 2
If you are having trouble using the Image Acquisition Toolbox software with a supported
Point Grey camera, follow these troubleshooting steps:
1
Verify that your image acquisition hardware is functioning properly.
For Point Grey devices, run the application that came with your hardware,
FlyCapture, and verify that you can receive live video.
2
Select Start > Programs > Point Grey FlyCapture2 > Point Grey FlyCap2.
3
In FlyCapture, select your device and click OK to open the dialog box that shows the
video feed to test that the hardware is working properly.
4
With previous versions of the Image Acquisition Toolbox, the files for all of the
adaptors were included in your installation. Starting with version R2014a, each
adaptor is available separately through the Support Package Installer. In order to
use the Image Acquisition Toolbox, you must install the adaptor that your camera
uses, in this case, the Point Grey Hardware support package. See “Image Acquisition
Support Packages for Hardware Adaptors” on page 4-2 for information about
installing the adaptors.
5
If your hardware is functioning properly, verify that you are using a hardware device
driver that is compatible with the toolbox.