User`s guide

16 Troubleshooting
16-20
National Instruments Hardware
In this section...
“Troubleshooting National Instruments Devices” on page 16-20
“Determining the Driver Version for National Instruments Devices” on page 16-21
Troubleshooting National Instruments Devices
If you are having trouble using the Image Acquisition Toolbox software with a supported
National Instruments frame grabber, follow these troubleshooting steps:
1
Verify that your image acquisition hardware is functioning properly.
For National Instruments devices, run the application that came with your
hardware, Measurement & Automation Explorer, and verify that you can receive live
video.
2
Select Start > Programs > National Instruments > Measurement &
Automation.
3
To test that the hardware is working properly, in Measurement & Automation
Explorer, expand Devices and Interfaces, then expand NI-IMAQ Devices, then
expand the node that represents the board you want to use.
4
With the board expanded, select the channel or port that you have connected a
camera to.
5
Click the Grab button to verify that your camera is working. If it is not, see the
National Instruments device documentation.
6
With previous versions of the Image Acquisition Toolbox, the files for all of the
adaptors were included in your installation. Starting with version R2014a, each
adaptor is available separately through the Support Package Installer. In order to
use the Image Acquisition Toolbox, you must install the adaptor that your camera
uses, in this case, the NI Frame Grabbers support package. See “Image Acquisition
Support Packages for Hardware Adaptors” on page 4-2 for information about
installing the adaptors.
7
If your hardware is functioning properly, verify that you are using a hardware device
driver that is compatible with the toolbox.