User`s guide

16 Troubleshooting

16-18

QImaging Hardware

In this section...

“Troubleshooting QImaging Devices” on page 16-18

“Determining the Driver Version for QImaging Devices” on page 16-19

Troubleshooting QImaging Devices

If you are having trouble using the Image Acquisition Toolbox software with a supported

QImaging

camera, follow these troubleshooting steps:

Verify that your image acquisition hardware is functioning properly.

For QImaging devices, run the application that came with your hardware, QCapture,

and verify that you can receive live video.

Select Start > Programs > QCapture Suite > QCapture.

In QCapture, select Acquire > Live Preview to test that the hardware is working

properly.

With previous versions of the Image Acquisition Toolbox, the files for all of the

adaptors were included in your installation. Starting with version R2014a, each

adaptor is available separately through the Support Package Installer. In order to

use the Image Acquisition Toolbox, you must install the adaptor that your camera

uses, in this case, the QImaging Hardware support package. See “Image Acquisition

Support Packages for Hardware Adaptors” on page 4-2 for information about

installing the adaptors.

If your hardware is functioning properly, verify that you are using a hardware device

driver that is compatible with the toolbox.

Note: The Image Acquisition Toolbox software is compatible only with specific driver

versions provided with the QImaging software and is not guaranteed to work with

any other versions.

• Find out the driver version you are using on your system. To learn how to get this

information, see “Determining the Driver Version for QImaging Devices” on page

16-19.