User`s guide

16 Troubleshooting
16-16
Matrox Hardware
In this section...
“Troubleshooting Matrox Devices” on page 16-16
“Determining the Driver Version for Matrox Devices” on page 16-17
Troubleshooting Matrox Devices
If you are having trouble using the Image Acquisition Toolbox software with a supported
Matrox frame grabber, follow these troubleshooting steps:
1
Verify that your image acquisition hardware is functioning properly.
For Matrox devices, run the application that came with your hardware, Matrox
Intellicam, and verify that you can receive live video.
2
With previous versions of the Image Acquisition Toolbox, the files for all of the
adaptors were included in your installation. Starting with version R2014a, each
adaptor is available separately through the Support Package Installer. In order to
use the Image Acquisition Toolbox, you must install the adaptor that your camera
uses, in this case, the Matrox Hardware support package. See “Image Acquisition
Support Packages for Hardware Adaptors” on page 4-2 for information about
installing the adaptors.
3
If your hardware is functioning properly, verify that you are using a hardware device
driver that is compatible with the toolbox. The Image Acquisition Toolbox software
is only compatible with specific driver versions provided with the Matrox Imaging
Library (MIL) or MIL-Lite software and is not guaranteed to work with any other
versions.
• Find out the driver version you are using on your system. To learn how to get this
information, see “Determining the Driver Version for Matrox Devices” on page
16-17.
• Verify that the version is compatible with the Image Acquisition Toolbox
software. For the correct driver information, check the list of supported drivers
on the Image Acquisition Toolbox product page at the MathWorks Web site
(www.mathworks.com/products/imaq).
If you discover that you are using an unsupported driver version, visit the Matrox
Web site (www.matrox.com) to download the correct drivers.