User`s guide

Hamamatsu Hardware
16-15
Hamamatsu Hardware
If you are having trouble using the Image Acquisition Toolbox software with a x
Hamamatsu digital camera, follow these troubleshooting steps:
1
Verify that your image acquisition hardware is functioning properly.
• Make sure that your camera is plugged into the IEEE 1394 (FireWire) port on
your computer and is powered up.
• Run the application that came with your hardware and verify that you
can acquire video frames. Use the exAcq.exe application, available from
Hamamatsu.
2
With previous versions of the Image Acquisition Toolbox, the files for all of the
adaptors were included in your installation. Starting with version R2014a, each
adaptor is available separately through the Support Package Installer. In order
to use the Image Acquisition Toolbox, you must install the adaptor that your
camera uses, in this case, the Hamamatsu Hardware support package. See “Image
Acquisition Support Packages for Hardware Adaptors” on page 4-2 for information
about installing the adaptors.
3
Make sure you specified the hamamatsu adaptor when you created the video input
object. Some IEEE 1394 (FireWire) cameras can be accessed through either the dcam
or winvideo adaptors. See “Creating a Video Input Object” on page 5-9 for more
information about specifying adaptors.
4
Verify that you are using the correct hardware device driver that is compatible with
the toolbox. The Image Acquisition Toolbox software is only compatible with specific
driver versions provided by Hamamatsu and is not guaranteed to work with any
other versions.
• Find out the driver version you are using on your system.
• Verify that the version is compatible with the Image Acquisition Toolbox
software. For the correct driver information, check the list of supported drivers
on the Image Acquisition Toolbox product page at the MathWorks Web site
(www.mathworks.com/products/imaq).
If you discover that you are using an unsupported driver version, visit the
Hamamatsu Software API Support page (www.dcamapi.com) to download the correct
driver that is supported by the toolbox, if it is available there. If it is not available,
please contact Hamamatsu to obtain the correct driver.