User's Manual

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Telemetry KIT MPYV2

User Manual and Maintenance

Document code: MPYV2-KMT.HL.MUM.001_ENG - rev. 1.1

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9 FAQ – Troubleshooting

Before contacting the technical assistance service, carry out the simple checks listed in the

following Troubleshooting Table.

Problem

Possible Causes

Solution

The

MOD_HWT_INT

module does

not turn on

• The connector of the power supply cable

CABLE_CUSTOM_MDB / EVA-

DTS_POWERSUPPLY (Figure 5) is not

correctly inserted in the socket inside the

• The CABLE_CUSTOM_MDB / EVA-

DTS_POWERSUPPLY (Figure 5) is well

connected inside the VM, but the VM is

not connected to the power outlet

• Correctly connect the

connector of

CABLE_CUSTOM_MD

B / EVA-

DTS_POWERSUPPLY

(Figure 5) to the

socket inside the VM

• Connect the VM to

the power outlet

The

MOD_MPYV2_S

PAY_C1 module

does not turn

• The connectors of the

CABLE_CUSTOM_MAIN / SLAVE_BOARD

(Figure 4) are not correctly inserted in the

appropriate seats on the MOD_HWT_INT

or on the MOD_MPYV2_SPAY_C1

• Check that the

connectors of the

CABLE_CUSTOM_MAI

N / SLAVE_BOARD

(Figure 4) are

correctly inserted in

the appropriate seats

on the

MOD_HWT_INT and

on the

MOD_MPYV2_SPAY_

The red LED

remains on

during the

start-up phase

• An error occurred during the module

startup phase

• Restart the VM. If

the error persists,

contact technical

support

During normal

use, the red

LED lights up

for 5 seconds

(or remains on)

• Problems occurred during the VM

operation phases. The red LED lights up

for 5 seconds and then goes off if the

problem has been solved, otherwise it

remains on as long as the problem has

not been solved.

• Another cashless device is in use

• If the red LED stays

on for more than 5

seconds, restart the

VM. If the error

persists, contact

technical support

• Disconnect the key

or other cashless

device present on the

Table 8 – Troubleshooting table