User`s manual

Troubleshooting
Sprinter User's Manual III
Problem Reason Solution
The printing is uneven across
the width of the Substrate.
The Print Heads have not been
correctly adjusted.
The Energy Level is too low.
There is a problem with the quality
of the Substrate.
Adjust the Print Heads (see
Chapter 7 on Adjusting the Print
Heads).
In the Configuration dialog box,
click Energy and choose a
higher Energy Level.
Change the Substrate.
The Substrate creases
during printing.
The Substrate was not loaded
evenly.
Reload the Substrate, see
chapter 7.
The Substrate is 'bending'
during printing.
The torque on the Substrate Roll
Brakes is not adjusted correctly.
The torque on the Ribbon Brakes
is not adjusted correctly.
The Ribbon Motor torque is too
high.
There is too much used Ribbon on
the Ribbon Take-up Rolls.
Slightly close the Tension Screw
on both the Substrate Roll
Brakes, at the same rate, as
illustrated after this table
Adjust the torque on the Ribbon
Brakes to between 80 and
90 cNm (see chapter 3).
Set the Ribbon Motor torque
to 4.
Remove the used Ribbons from
the Ribbon Take-up rolls.
There is a line along the
length of the printed
Substrate that has not
printed.
The Print Head is dirty
The Print Head is scratched.
There is a problem with the
Substrate.
Clean the Print Head with
Alchohol 100% (in your tool
box).
Contact your local dealer to
replace the Print Head.
Replace the Substrate.