User`s manual

Troubleshooting
II Sprinter User's Manual
Problem Reason Solution
The Print Heads do not
print.
There is no 5v/24v to the Head.
The Energy Level is too low.
The Print Heads location is
incorrect.
The value of the Encoder Division
is incorrect.
Check that the both the green
and yellow LEDs on the I/O
Card are lit. If one or both of the
LEDs are not lit, check their
relative fuse.
If both the LEDs are lit, check
green and yellow LEDs on the
Head Card are lit. If one or both
of the LEDs are not lit, contact
your local dealer..
Check the energy level in the
Configuration box.
Adjust the Print Head’s location
(see the section on adjusting the
print heads.)
See the Setting the Encoder
Division section in chapter 7.
Just one Print Head does
not print.
The Print Head has not been
activated for printing.
The SCSI Cable between the PC
and the Head Card is not properly
connected.
There is an electronic problem with
the relevant Print Head Card.
There is an electronic problem with
the relevant RIP/Extension Card.
In the Configuration dialog box,
check the relevant Print Head
for printing.
Check the connections of the
SCSI Cable.
Contact your local dealer, to
replace the Print Head Card.
Contact your local dealer, to
replace the RIP/Extension
Card.
The Print Heads print but
the picture cannot be seen or
is printed faintly.
The Energy levels have not been
set correctly.
A Substrate (wax or resin) requires
a correspondingly specific Ink
Ribbon. You are possibly a
substrate that does not match the
Ink Ribbon, or vice versa.
The value of the Encoder Division
is incorrect.
In the Configuration dialog box,
click Energy and choose a
higher Energy Level.
Use the correct Substrate for
the Ink Ribbon and vice versa.
See the Setting the Encoder
Division section in chapter 7.
The Picture is printed too
dark.
The Energy Level is too high.
Temp is too high
A Substrate (wax or resin) requires
a correspondingly specific Ink
Ribbon. You are possibly a
substrate that does not match the
Ink Ribbon, or vice versa.
In the Configuration dialog box,
click Energy and choose a
lower Energy Level.
Make sure that the air
conditioning system is working,
the cooling system is activated
in the Configuration dialog box.
Use the correct Substrate for
the Ink Ribbon and vice versa.