Use Instructions

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MasterScope - Instructions for Use
Version 03.00 • Date 19FEB2020
International Support is responsible for all hardware and software issues and
should be contacted as soon as a problem occurs at a site.
Contact Us by Email
You can email questions and comments to the Global Helpdesk at
[e-mail]
Our approximate turnaround time for incoming emails is 48 hours (during
business days). If your request is urgent, please call the ERT Helpdesk for
immediate assistance using the telephone number for your country above.
International Germany
eResearchTechnology GmbH
Sieboldstrasse 3
97230 Estenfeld, Germany
[e-mail]
International US
eResearchTechnology
1818 Market Street, Suite 1000
Philadelphia, PA 19103-3638
[e-mail]
Please have the following information available when you call:
• Study name
• Site number
• System #
• Subject/CRF Number or SYS Number
• Whether this issue has been reported by the respective site to the
hotline before
The Technical Hotline Operator will ask you for this information in order to
provide the most efficient service.