Use Instructions

Page 209/233
MasterScope - Instructions for Use
Version 03.00 • Date 19FEB2020
17.2 Backup Medium
The back-up produces an error message referring to an invalid medium.
• Replace the medium.
In case the problem persists, contact the ERT Customer Care or the CRA.
17.3 Notebook
The computer does not start.
• The battery may be discharged completely.
• Check the connection to AC power. Make sure that the cord is firmly
connected to the computer and a power outlet.
In case the problem persists, contact the ERT Customer Care or the CRA.
I have forgotten my start-up password.
• Contact the ERT Customer Care or the CRA.
My computer is switched on, but the MasterScope software will not start.
• Contact the ERT Customer Care or the CRA.
My mouse is not working.
• Check the mouse connection.
• You may have connected the mouse after you turned the computer on. Turn
OFF the computer, make sure the mouse is firmly connected and turn the
computer ON.
In case the problem persists, contact the ERT Customer Care or the CRA.
17.4 Equipment Bag
There is no need for troubleshooting the equipment inside the bag. If you
suspect that the equipment in the bag is the cause of the problem, please
call the ERT Customer Care.
17.5 Printer
Print cartridge light is flashing (one or both)
• The top cover of the printer may be open. Close the top cover.
• Verify that the proper print cartridges are installed.
Power light is flashing
• When the power light is flashing, the printer is preparing to print.