Use Instructions

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MasterScope - Instructions for Use
Version 03.00 • Date 19FEB2020
17. Troubleshooting
Resolving problems will be much easier if you follow these guidelines:
• Immediately stop when you recognize a problem exists. Further action may
result in incorrect data, data loss or damage.
• Print a copy of the screen <End Prnt Scrn>.
The troubleshooting tools should be used only by instructed staff. The investigator
should use these tools only if requested by the CRA or the ERT Customer Care.
The following options are available:
Saves all data to a backup medium (A or B).
Enables ERT support personnel to remotely access your system.
17.1 Fingerprint Sensor
There is no red light in the sensor window but my computer is working.
• Check the cable connections and make sure that the fingerprint sensor is
connected properly to the notebook computer via the USB port.
• Restart the computer.
In case the problem persists, contact the ERT Customer Care or the CRA.
The sensor is not reading my fingerprint.
• Make sure your finger is not wet.
• Always press your finger flat on the sensor.
• There is no need to “roll“ your finger on the fingerprint device.
• Wait until the software responds before lifting your finger.
• Don’t press your finger very hard on the system.
• Very dry fingers may cause problems.
• Clean the finger print sensor using adhesive tape.
In case the problem persists, contact the ERT Customer Care or the CRA.