User manual

ManualsBrandsMasterclock ManualsComputer equipmentTCR1000

TCR1000UserManual–Rev.2.0.3 Page23

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ServiceInformation

WesincerelyhopethatyouneverexperienceaproblemwithanyMasterclockproduct.Ifyoudo

needservice,contactMasterclock’sTechnicalSupportteam.Atrainedspecialistwillhelpyouto

quicklydeterminethesourceoftheproblem.Manyproblemsareeasilyresolvedwithasinglephone

calloremail.Ifitisnecessarytoreturnaunittous,anRMA(ReturnMaterialAuthorization)number

willbegiventoyou.

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VisitourwebsitetodownloadacurrentRMArequestform.

http://www.masterclock.com/rma.php

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MasterclocktrackstheflowofreturnedmaterialwithourRMAsystemtoensurespeedyservice.

YoumustincludethisRMAnumberontheoutsideoftheboxsothatyourreturncanbe

processedimmediately.

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RMAPolicy

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OurRMApolicyisstraightforwardandisbasedonseveralbasicpremises

• Anitemcanbereturned,subjecttoseveralbasicrequirements,underour

30daySatisfactionGuarantee.

• IfanitemfailswithintheWarrantyPeriodwewillrepairandreturnitfreightprepaid.

• Ifanitemisoutsidethewarrantyperiodandrequiresrepairwewillinspect,repairandreturn

theitemtoyouforareasonablechargefortheworkandthecostforfreight.

• Ifyouthinkanitemorsystemisnotworkingproperlyweexpectyoutoreadtheinstruction

manual,talkwithourtechnicalsupportdepartmentandmakeareasonableefforttoresolve

theissue.

• Ifyoureturnanitemtousforrepairandtheitemisfoundtoworkproperlythenwewill

chargeyouan"AnalysisandInspection"chargeplusthereturnfreight.

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Pleasesupplyuswithasmanydetailsabouttheproblemasyoucan.Theinformationyousupplywill

besuppliedtotherepairdepartmentbeforeyourunitarrives.Thishelpsustoprovideyouwiththe

bestservice,inthefastestmanner.

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Weapologizeforanyinconveniencethattheneedforrepairmaycauseyou.Wehopethatourrapid

servicemeetsyourneeds.Ifyouhaveanysuggestionstohelpusimproveourservice,pleasegiveusa

call.Weappreciateyourideasandwillrespondtothem.

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ContactingUs

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Masterclock,Inc.

2484WestClayStreet

St.Charles,MO63301USA

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website

www.masterclock.com

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USAand Canada

1‐800‐940‐2248

1‐636‐724‐3666

1‐636‐724‐3776

(fax)

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International

1‐636‐724‐3666

1‐636‐724‐3776

(fax)

Sales

sales@masterclock.com

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TechnicalSupport

support@masterclock.com

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