Specifications

Masterclock, Inc.
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phone(USAandCanada):1‐800‐940‐2248|phone(international):+1‐636‐724‐3666
email:[e-mail]|online:www.masterclock.com
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Exchange─
Referstoreturningitemstoreceivedifferentpartnumber:
9.Itemsthatarereturnedforcreditor"change"duetoamistakeon
customer'spart(orderedwrong,enduserchangedtheirmind,improper
installation,etc.)willbeexchangedonlyafterreceiptofauthorization
forpaymentfor15%of
itemvaluewithaminimumchargeof$50.
10.After30days‐allsalesarefinal.
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FillingoutRMARequestForm‐‐
11.RMAnumberswillbeissuedonlywiththeproperINVOICE
NUMBERS.
12.Youmustprovideanexplanationforyourreturn.Iftheitemis
defective,pleaseprovideadetailed
descriptionoftheproblem.
13.MarktheactionyoudesiretobetakeninregardstoyourRMA‐
EvaluationReturn,WarrantyReturn,RepairReturnorExchange.If
youarerequestinganexchange,pleaseindicatewhich
items/quantityyouwishtoexchangefor.ShippingItems‐RMA
Number:
14.RMAnumbersaregood
for30calenderdaysonly‐noexceptions.
RMA'sreturnedafterthistimewillbeautomaticallyrefused.
15.MerchandisereturnedwithoutanRMAnumberclearlymarkedon
topofthebox,orreturnedwithoutpriorauthorization,willbe
automaciallyrefused.
16.MerchandisereturnedCODwillbeautomaticallyrefused.
17.Masterclockhasa
ShipafterReceivepolicy.Wemustreceivethe
productsbeforewecanshipyourreplacements.Ifanyitemis
criticaltoyouroperationwesuggestthatabackupitem/systembe
purchased‐talktooursalesdepartment.
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OtherSuggestions‐‐
18.PleasehaveRMAnumberandRMARequestFormavailablewhen
calling
MasterclockregardinganRMA.
IftheRMAdepartmentisnotavailable,andyouaretransferredtovoice
mail,pleaseleaveyourname,companyname,RMAnumberandreason
whyyouarecallingonyourrecordedmessage.
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