Specifications

Masterclock, Inc.

phone(USAandCanada):1‐800‐940‐2248|phone(international):+1‐636‐724‐3666
email:[e-mail]|online:www.masterclock.com







Ifyouarehavingaproblemwithanyofourmerchandise,
aquickcalltoourservicedepartmentwilltypicallysolveit.

Ifyouwishtoreturnmerchandise,pleasedownloadandfilloutthe
appropriateRMA(ReturnMerchandiseAuthorization)PDFformat
left.AMasterclockRMAnumber
isrequired.AFTER30DAYSALLSALES
AREFINAL
Pleasecallaheadtomakearrangements:
RMAPhone(636)724‐3666;RMAFax(636)724‐3776
OurRMApolicyisstraightforwardandisbasedonseveralbasic
premises:
Anitemcanbereturned,subjecttoseveralbasicrequirementsunder
our
30‐daySatisfactionGuarantee.
1.Ifanitemfailswithinthewarrantyperiodwewillrepairandreturn
itfreightprepaid.
2.Ifanitemisoutsidethewarrantyperiodandrequiresrepairwewill
inspect,repairandreturntheitemtoyouforareasonablecharge
fortheworkand
thecostforfreight.
3.Ifyouthinkanitemorsystemisnotworkingproperlyweexpect
youtoreadtheinstructionmanual,talktoourcustomerservice
departmentandmakeareasonableefforttoresolvetheproblem
4.Ifyoureturnanitemtousforrepairor
"becauseitdoesn'twork"
andtheitemisfoundtoworkproperlythenwewillchargeyouan
"Analysis/Inspection"chargeplusthereturnfreight.
5.TheaboveRMArequestformsandtheRMApolicesandprocedures
(atright)areintendedtoclarifyrules,preventmisunderstanding
andtoexpeditethe
resolutionofproblems.
Anyreturnedmerchandisemustbepackedintheoriginalshipping
containerandpackingmaterialcompletewithallinstructionbooklets
andaccessories,befreeofanyblemishesandshownosignsof
damage.
Pleasedonotshipitemsbackforrepairwithaccessories,unless
accessoriesaresuspectedto
bethecauseoftheproblemorunless
instructedtodosobycustomerservice.Ifcustomerreturnssuchor
otherextraitemsnotspecifiedwhenrequestingRMAnumberonRMA
RequestFormcustomerherebyreleasesMasterclockfromany
responsibilityregardinglossordamageofthoseitems.

Warranty─
Seeourcomplete
warrantystatementinyourproductmanual,oron
thewebhere,
orrequestacopybymailorfax.

10.2
Information
Return Merchandise Policy
DomesticRMAPolicy&Form
InternationalRMAPolicy&Form