User manual

Masterclock RC 500 User Manual – v2014.01.01
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Service Information
We sincerely hope that you never experience a problem with any Masterclock product. If you do need
service, contact Masterclock’s Technical Support team. A trained specialist will help you to quickly
determine the source of the problem. Many problems are easily resolved with a single phone call or
email. If it is necessary to return a unit to us, an RMA (Return Material Authorization) number will be
given to you.
Visit our website to download a current RMA request form.
http://www.masterclock.com/rma.php
Masterclock tracks the flow of returned material with our RMA system to ensure speedy service.
You must include this RMA number on the outside of the box so that your return can be
processed immediately.
RMA Policy
Our RMA policy is straight forward and is based on several basic premises
 An item can be returned, subject to several basic requirements, under our
30 day Satisfaction Guarantee.
 If an item fails within the first year Warranty Period we will repair and return it freight prepaid.
 If an item is outside the warranty period and requires repair we will inspect, repair and return the
item to you for a reasonable charge for the work and the cost for freight.
 If you think an item or system is not working properly we expect you to read the instruction
manual, talk with our technical support department and make a reasonable effort to resolve the
issue.
 If you return an item to us for repair and the item is found to work properly then we will charge
you an "Analysis and Inspection" charge plus the return freight.
Please supply us with as many details about the problem as you can. The information you supply will be
supplied to the repair department before your unit arrives. This helps us to provide you with the best
service, in the fastest manner.
We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid
service meets your needs. If you have any suggestions to help us improve our service, please give us a
call. We appreciate your ideas and will respond to them.
Contacting Us
Masterclock, Inc.
2484 West Clay Street
St. Charles, MO 63301 USA
website
www.masterclock.com
USA and Canada
1-800-940-2248
1-636-724-3666
1-636-724-3776 (fax)
International
1-636-724-3666
1-636-724-3776 (fax)
Sales
[e-mail]
Technical Support
[e-mail]