Installation guide

__________________________________________________________________________________________________
Operator Manual for Office Extender G/95072 Issue 8 Page 7
__________________________________________________________________________________________________
USER OPERATION
These descriptions refer to user operation without the Home Interface Module (HIM). The HIM further simplifies
operating procedures (See Operator Guide for HIM G/96084).
1. Dial Mode
The home agent logs on by dialling line 2 of the Extender, and waits for the voice prompt to enter Operator number and
PIN. The agent then enters their number and PIN. If the PIN is invalid, the agent hears “Error, invalid PIN, please re-
enter...” If the third attempt is still invalid, the call is disconnected. When a valid PIN is entered, the agent hears “You are
currently logged off, please press 1 if you wish to log on”. If 1 is pressed, the agent hears “Please enter your ACD Log On
code” followed by dial tone. The remote agent can then log in to the ACD just as a local agent would. The agent then
presses # # and hears “You are now logged on, thank you, please hang up”. The Extender then calls the agent’s number
each time an incoming call is received. The agent’s telephone rings as normal, and each call is answered in a normal
manner, that is, picking up the handset and pressing * * to answer, and then pressing # # before replacing the handset at
the end of the call.
2. Hold Mode
The remote agent logs on by dialling line 2 of the Extender, and waits for the voice prompt to enter Operator number and
PIN. The agent then enters their number and PIN. If the PIN is invalid, the agent hears “Error, invalid PIN, please re-
enter...” If the third attempt is still invalid, the call is disconnected. When a valid PIN is entered, the agent hears “You are
currently logged off, please press 1 if you wish to log on”. If 1 is pressed, the agent hears “Please enter your ACD Log On
code” followed by dial tone. The remote agent can then log in to the ACD just as a local agent would. The agent then
presses # # and hears “You are now logged on, please standby for a call to be put through, thank you”. The Extender then
sends a distinctive simulated ring sound to the agent each time an incoming call is received. The remote agent presses * *
to answer the call and # # to release that call.
If the agent accidentally hangs up or the connection is unintentionally released, the Office Extender automatically re-
establishes the link by dialling up the agent’s telephone number when the next call is presented by the ACD.
3. Call Back Hold Mode
The remote agent logs on by dialling line 2 of the Extender, and waits for the voice prompt to enter Operator number and
PIN. The agent then enters their number and PIN. If the PIN is invalid, the agent hears “Error, invalid PIN, please re-
enter...” If the third attempt is still invalid, the call is disconnected. When a valid PIN is entered, the agent hears “You are
currently logged off, please press 1 if you wish to log on”. If 1 is pressed, the agent hears “Thank you, please hang up”.
The Extender then calls the remote agent back and requests for the Operator number and PIN to be re-entered. After the
valid PIN is re-entered, the agent hears “Please enter your ACD Log On code” followed by dial tone. The remote agent
can then log in to the ACD just as a local agent would. The agent then presses # # and hears “You are now logged on,
please standby for a call to be put through, thank you”. The Extender then sends a distinctive simulated ring sound to the
agent each time an incoming call is received. The remote agent presses * * to answer the call and # # to release that call.
If the agent accidentally hangs up or the connection is unintentionally released, the Office Extender automatically re-
establishes the link by dialling up the agent’s telephone number when the next call is presented by the ACD.
4. Telecommuting Mode without ‘Log on/off’ prompts
The telecommuter dials line 2 of the Extender, and waits for the voice prompt to enter Operator number and PIN. The
telecommuter then enters their number and PIN. If the PIN is invalid, the telecommuter hears “Error, invalid PIN, please
re-enter...” If the third attempt is still invalid, the call is disconnected. When a valid PIN is entered, the telecommuter hears
confirmation “bips”. The Extender then sends distinctive simulated ring sound to the telecommuter each time an incoming
call is received. The telecommuter presses * * to answer the call and # # to end that call. If the telecommuter hangs up or
the connection is unintentionally released, the Office Extender automatically dials up the telecommuter’s telephone
number when the next call is presented by the PABX. Therefore, there is no need for the telecommuter to ‘log off’ (# * #),
unless they do not wish receive calls or until their shift is over.