Installation guide

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Operator Manual for Office Extender G/95072 Issue 8 Page 6
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Total Calls
Press 30 and the Office Extender displays the total number of calls received.
To clear the counter, press 30 *.
Operator Answered Calls
Press 3x, where x = Operator number (1-8) and the Office Extender displays the number of calls answered by that remote
agent (operator).
To clear the counter, press 3x *.
Turn Off Extender
Press 1 and the Office Extender is turned off (idle). An agent or telecommuter that has a session up is disconnected, and
the system is ready for access.
REMOTE CONTROL
All system programming functions can be performed from any telephone. This facility provides the system administrator
with full remote control. Access to remote control is protected by a Master PIN which is initially loaded from the Extender
Keypad.
To Load or Change the Master PIN Number
Press * # 0 mmmm #, where mmmm = Master PIN.
To Access Remote Control
1. Dial Line 2 of the Extender and wait for answer.
2. Press *.
3. Enter the Master PIN.
4. Program as you would from the keypad. Programming will be voice prompted.
MASTER RESET
Pressing * 67709600 # resets the Extender to the following conditions:
Mode of operation: ACD Agent mode 5
Operators PIN numbers Mode Telephone Numbers:
1 1111 5 Off
2 2222 5 Off
3 3333 5 Off
4 4444 5 Off
5 5555 5 Off
6 6666 5 Off
7 7777 5 Off
8 8888 5 Off