Installation guide

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Operator Manual for Office Extender G/95072 Issue 8 Page 3
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SYSTEM FEATURES
PIN Access Security
Unauthorised access to the Office Extender and PABX/ACD is prevented by Personal Identification Numbers (PINs)
which are fully programmable by the system administrator.
Hybrid Voice Amplifier
The Extender has programmable insertion gain/attenuation, so that the volume of speech can be adjusted to suit both the
operator and the calling party.
Distinctive Ringing
When a call is switched from the PABX/ACD to the Office Extender, distinctive ringing sound (in synchronisation with
incoming ring voltage) is sent to the telecommuter by the Office Extender, indicating the presence and type of a call.
DTMF Control Codes
The telecommuter can control the Office Extender to go ‘on hook’ and ‘off hook’ as required, using standard DTMF
codes, or more easily by using the ‘Home Interface Module’.
Hook Flash
The telecommuter can signal the Office Extender to generate a hook flash (timed loop break) to access features of the
PABX such as hold, recall, and three way calling.
Call Progress Detection
The Office Extender monitors call progress by detecting speech, silence, busy tone, dial tone, congestion tone, line
reversal and loop current loss for the purpose of releasing the line when required.
Multi-User
The Office Extender stores up to eight different operator numbers and corresponding PIN and telephone numbers. This
allows the one unit to be shared by a number of remote agents logging on for their respective shifts.
Remote Programming
The Office Extender is fully remotely programmable, from any DTMF telephone. Access to this feature is protected by a
Master PIN.
Call Statistics
The Office Extender tallies up the total number of calls received, as well as the number of operator answered calls
Hold Tone
A single ‘pip’ is sent to the telecommuter every sixty seconds, when in holding pattern, to indicate that they are still
connected to the Office Extender.
Standard Two Wire Ring In/Loop Out
The Office Extender has a Ringer Equivalent Number (REN) of 1 and appears as a normal two wire analogue telephone to
both the PABX/ACD and the telephone exchange.
AUSTEL (and ACA) Permit
The Office Extender has AUSTEL approval (Permit Number A94/05/0234) in reference to the relevant technical and
safety standards. Design Two Thousand’s ACA supplier’s code is N 468.