Installation guide

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Operator Manual for Office Extender G/95072 Issue 8 Page 2
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DESCRIPTION
The Office Extender supports telecommuting applications by extending the facilities of an analogue extension of a PABX,
Centrex or ACD to any remote location, without the need for dedicated lines.
The Office Extender interfaces a PABX or ACD analogue extension to either another PABX extension (with a directory
number assigned to it) or to a direct PSTN exchange line.
Access to the system is achieved by dialling the directory number assigned to the Office Extender, and following the voice
guide instructions provided by the Office Extender.
There are six different modes of operation:
1. Dial Mode: The agent dials in to the Office Extender and after the ‘log on’ procedure the agent hangs up. A call is then
made to the agent for each call assigned by the ACD, and the agent’s phone rings as normal. This mode is designed for
infrequent call traffic, where a per call connection is made. The agent does not have to be ‘tied’ to the phone for the whole
session, and can perform other tasks while waiting for the phone to ring. This mode may also be used when the agent is
subject to time charged calls.
2. Hold Mode: The agent dials in to the Office Extender and after the ‘Log on’ procedure remains connected for the
duration of the ACD session. The agent’s telephone ‘bell’ does not ‘ring’ as such. The Office Extender sends simulated
distinctive ring sound to the agent’s ear piece or speaker phone and the agent presses * * to answer. This is designed for
applications with high or frequent call traffic, resulting in minimum call charges. If the agent accidentally hangs up or the
connection is unintentionally released, the Office Extender automatically re-establishes the link by dialling up the agent’s
telephone number when the next call is presented by the ACD.
3. Call Back Hold Mode: This mode is essentially the same as the Hold mode described above but provides additional
security. The agent dials in to the Office Extender and is requested to enter their Operator number and PIN. If valid, the
Office Extender calls the agent back and requests that the PIN be re-entered before the agent is allowed to log on to the
ACD.
4. Telecommuting Mode without ‘Log on/off’ prompts: This mode is similar to the Hold mode described above but has
a broader application. It is designed more for the remote ‘worker’ (telecommuter) rather than the remote ‘agent’ (operator).
The telecommuter dials in to the Office Extender and is simply requested to enter their Operator number and PIN number.
If valid, the telecommuter is requested to standby for calls. The line may either be held open, or the tele-commuter may
hang up. Either way, they will receive calls whenever the PABX extension is called. Please note that with this mode, the
telecommuter is not requested to log on or off the ACD, even though this would still be possible if the Office Extender
was connected to an ACD extension.
5. ACD Agent Mode without ‘Log on/off’ prompts: This mode is the same as the Telecommuting mode described above
with only one exception. After the agent enters the Operator number and PIN number, the agent is automatically connected
to PABX/ACD dial tone. When dial tone is heard, the agent enters a valid code to log on to the ACD. The agent then
presses # # and can now hold the line open, or hang up. Again, either way, the agent will receive calls whenever the ACD
extension is called, either by way of simulated ring tone or on a dial up basis.
6. Dial Mode without ‘Log on/off’ prompts: This mode of operation is similar to the Mode 1 described on the previous
page. The tele-worker dials in to the Office Extender but is not requested to dial 1 or 0 to log on or off. This mode is
designed for infrequent call traffic, or when the tele-worker is subject to time charged calls.