Installation guide

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Operator Manual for Office Extender G/95072 Issue 8 Page 1
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THE OFFICE EXTENDER
INTRODUCTION
The OFFICE Extender supports ‘telecommuting’ or `teleworking’ applications by extending the facilities of an analogue
extension of a PABX, Centrex, CustomNet or any ACD to any remote location, without the need for dedicated lines.
The OFFICE Extender has three main applications:
1. Allows remote workers (telecommuters) to have full access to the main office PABX for business related calls, while
appearing to callers as if they are in the office. This is referred to as ‘Telecommuting’. ie. commuting by telephone.
2. Allows remote ACD agents (operators) to dial in from ‘home’ telephones and log on to the office PABX Automatic
Call Distributor (ACD) and act as local agents.
3. Allows Assessors at any location to remotely monitor calls. The Assessor is able supervise the way in which operators
are handling calls and then use their assessments to assist in coaching/training programs and quality call management.
Note:
There is a distinction between the ‘worker’ and the ‘agent’. Essentially they are both company employees, however
the ‘worker’ is a staff member that uses a normal PABX extension, and the ‘agent’ is an operator that is required to
log on to a PABX ACD, in order for the ACD to send calls to their extension.
OVERVIEW
The Office Extender is used by telecommuters and operators working from home or at any location remote from the main
business office.
It provides full access from the ‘Small Office/Home Office’ (SOHO) to the company PABX via the Public Switched
Telephone Network (PSTN).
The Office Extender provides remote access to the PABX features, including call back, call transfer and three way calling,
from any DTMF telephone.
The Office Extender allows the telecommuter to be contacted by an internal call from any PABX extension.
The telecommuter, from any location, can contact anyone within the organisation by making an internal call, and similarly
make external calls via the PABX by dialling the appropriate outside line access code.
Outside callers calling into the company PABX can be transferred to the remote location without being aware that the
telecommuter is not on the company premises.
Because the Office Extender is located at the PABX, all internal calls are free and external calls are billed to the
company’s account. The telecommuter is therefore free to use any ‘home’ telephone line, at any time, for telecommuting
purposes. This obviates the need for expensive ‘dedicated’ lines which otherwise tie the telecommuter to a particular
location.
On a larger scale, the Office Extender is ideal for extending the facilities of a PABX ACD where analogue agents
(operators) can remotely log on and operate in the same way as a local analogue agent.