Installation guide
CUSTOMNET SPECTRUM
TELECOMMUTING ACD AGENT
LOGIN PROCEDURES FOR REMOTE ANALOGUE ACD POSITIONS
To Establish Telecommuting Session from Remote Position
1. Press the ‘SPKR’ Key and then the ‘START SESSION’ Key.
(Same as dialling your Telecommuting Extender Number __________________________)
Wait for answer and follow the Voice Guides.
2. Enter Your Operator Number ______________
3. Enter Your PIN Number ______________
4. Listen for Dial Tone then:
To Log On to the ACD
5. Press the ‘LOG ON’ Key (same as dialling * 91) within five seconds of step 4.
6. Listen for Dial Tone and enter your Login PIN Number ______________
• Two beeps indicates successful procedure.
• If unsuccessful, press the ‘HANG UP’ Key (same as dialling # #) followed by the ‘ANSWER’ Key (same as dialling
* *) and try steps 4. and 5. again until successful.
7. Press the ‘HANG UP’ Key.
To Make Yourself Ready to Receive Calls
8. Press the ‘ANSWER’ Key.
9. Listen for dial tone and press the ‘READY’ Key (same as dialling # 92).
• Two beeps indicates successful procedure.
10. Press the ‘HANG UP’ Key.
11. Wait for simulated ringing which indicates an incoming call.
To Answer Calls
1. When you hear the simulated ringing tone, press the ‘ANSWER’ Key and lift handset to take the call.
2. To end the call, press the ‘HANG UP’ Key followed by the ‘SPKR’ Key and replace handset.
To Stop Taking Calls but Remain in the ACD (eg. For a Convenience Break)
1. Press the ‘ANSWER’ Key and then the ‘NOT READY’ Key (same as dialling * 92).
2. Press the ‘HANG UP’ Key.
To Resume Taking Calls
1. Press the ‘ANSWER’ Key and then the ‘READY’ Key.
2. Press the ‘HANG UP’ Key.
To Log Off the ACD and End the Session
1. Press the ‘ANSWER’ Key and then the ‘LOG OFF’ Key (same as dailling # 91).
• Two beeps indicates successful procedure.
2. Press the ‘END SESSION’ Key.
3. Listen for “This Telecommuting Session is now over, Goodbye”
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IF IN DOUBT ABOUT BEING LOGGED ON, SIMPLY REPEAT STEPS 1 - 11 BUT YOU MAY NEED TO PRESS
THE ‘ANSWER’ KEY AT STEP 4. TO OBTAIN DIAL TONE IF NECESSARY