Installation guide

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Operator Manual for Office Extender G/95072 Issue 8 Page 9

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TO LOG IN AND LOG OUT OF THE ACD

Refer to the PABX procedures for logging in and out of the ACD.

The Office Extender may be factory programmed to automatically log the caller in and out of the ACD by automatically

dialling the appropriate log in/out commands at the time of Extender log on and log off (clear down). This will simplify the

As standard, remote agents can log OUT of the ACD as follows:

1. Dial Mode

I. Repeat the Extender Log on Procedure as described.

II. When PABX dial tone is heard, dial the appropriate command string to log out of the ACD. This could be

programmed under a memory dial key of the phone.

III. Wait a couple of seconds, press # * # to clear down the Extender, then hang up.

2. Hold Modes and ACD Agent Mode

I. Press # # only if you are on a call and wish to terminate it.

II. Press * * to pick up line 1 and obtain PABX dial tone.

III. Dial the appropriate command string to log out of the ACD.

IV. Wait a couple of seconds, press # * # to clear down the Extender, then hang up.

3. Telecommuting Mode

1. If the line is open to Office Extender:

I. Press # * # to clear down the Extender, then hang up.

2. If your telephone is ‘on hook’:

I. Dial line 2 of the Extender and enter your Operator and PIN number.

II. Press # * # to clear down the Extender, then hang up.