__________________________________________________________________________________________________ MASTERCALL OFFICE EXTENDER MODEL MC-4044 SERIES 5 __________________________________________________________________________________________________ OPERATOR AND INSTALLATION GUIDE Issue 8 AUTHOR: PETER ZEUG AUGUST, 1998 ACA SUPPLIER’S CODE N 468 AUSTEL PERMIT NUMBER A94/05/0234 NEW ZEALAND TELEPERMIT PTC 212/96/014 ___________________________________________________________________________________________
__________________________________________________________________________________________________ THE OFFICE EXTENDER CONTENTS PAGE INTRODUCTION OVERVIEW DESCRIPTION 1 1 2 SYSTEM FEATURES PIN Access Security Hybrid Voice Amplifier Distinctive Ringing DTMF Control Codes Hook Flash Call Progress Detection Multi-User Remote Programming Call Statistics Hold Tone Standard Two Wire Ring In/Loop Out ACA Permit 3 3 3 3 3 3 3 3 3 3 3 3 3 INSTALLATION Power Line Connections Office Extender Connection Diagram
__________________________________________________________________________________________________ THE OFFICE EXTENDER INTRODUCTION The OFFICE Extender supports ‘telecommuting’ or `teleworking’ applications by extending the facilities of an analogue extension of a PABX, Centrex, CustomNet or any ACD to any remote location, without the need for dedicated lines. The OFFICE Extender has three main applications: 1.
__________________________________________________________________________________________________ DESCRIPTION The Office Extender supports telecommuting applications by extending the facilities of an analogue extension of a PABX, Centrex or ACD to any remote location, without the need for dedicated lines. The Office Extender interfaces a PABX or ACD analogue extension to either another PABX extension (with a directory number assigned to it) or to a direct PSTN exchange line.
__________________________________________________________________________________________________ SYSTEM FEATURES PIN Access Security Unauthorised access to the Office Extender and PABX/ACD is prevented by Personal Identification Numbers (PINs) which are fully programmable by the system administrator. Hybrid Voice Amplifier The Extender has programmable insertion gain/attenuation, so that the volume of speech can be adjusted to suit both the operator and the calling party.
__________________________________________________________________________________________________ INSTALLATION Power The Office Extender can be powered by an approved 240 Vac/12 Vdc power adaptor (supplied). It is plugged into a 240 V mains power outlet and into the Extender power socket. Alternatively, the Office Extender may be powered from a 24 → 48V (nom.) supply. Line Connections The Office Extender has two RJ12 line sockets. The two centre pins of the RJ12 are ‘La’ and ‘Lb’.
__________________________________________________________________________________________________ Programming The following parameters need to be programmed by the system administrator for the Office Extender to function as required: Modes of Operation The default mode of operation is programmed as follows. (It can also be programmed on a per operator basis when programming their PIN numbers and target telephone numbers).
__________________________________________________________________________________________________ Total Calls Press 30 and the Office Extender displays the total number of calls received. To clear the counter, press 30 *. Operator Answered Calls Press 3x, where x = Operator number (1-8) and the Office Extender displays the number of calls answered by that remote agent (operator). To clear the counter, press 3x *. Turn Off Extender Press 1 and the Office Extender is turned off (idle).
__________________________________________________________________________________________________ USER OPERATION These descriptions refer to user operation without the Home Interface Module (HIM). The HIM further simplifies operating procedures (See Operator Guide for HIM G/96084). 1. Dial Mode The home agent logs on by dialling line 2 of the Extender, and waits for the voice prompt to enter Operator number and PIN. The agent then enters their number and PIN.
__________________________________________________________________________________________________ 5. ACD Agent Mode without ‘Log on/off’ prompts (Default) The agent dials line 2 of the Extender, and waits for the voice prompt to enter Operator number and PIN. The agent then enters their operator number and PIN. If the PIN is invalid, the agent hears “Error, invalid PIN, please re-enter...” If the third attempt is still invalid, the call is disconnected.
__________________________________________________________________________________________________ TO LOG IN AND LOG OUT OF THE ACD Refer to the PABX procedures for logging in and out of the ACD. The Office Extender may be factory programmed to automatically log the caller in and out of the ACD by automatically dialling the appropriate log in/out commands at the time of Extender log on and log off (clear down). This will simplify the log in/out procedure.
__________________________________________________________________________________________________ TELECOMMUTING HOME INTERFACE MODULE HI-4690 Description The Telecommuting Home Interface Module (HIM) is used in conjunction with the Office Extender for Telecommuting purposes. Without a HIM, the Telecommuter keeps the connection from the home office to the main office PABX via the Office Extender by leaving the home phone ‘off-hook’.
__________________________________________________________________________________________________ SPECIFICATIONS Amplifier Frequency Range Input - Output Impedance Return Loss Insertion Gain Output Level Noise Method of operation 300 Hz to 3.4 kHz (-3dB). 220 ohm + 120 nF // 820 ohm (complex). > 17 dB, 300 Hz to 3400 Hz. 20 dB +/- 2 dB maximum. -10 dBm → 0 dBm programmable. < -50 dBm unweighted, 300 Hz to 3.4 kHz. Software controlled AGC with noise discrimination.
__________________________________________________________________________________________________ General Power Input Power Consumption Remote Control Telecom Connection Enclosure Dimensions Desk Top Rack Mount Packed Weight AUSTEL Permit No. New Zealand Telepermit ACA Supplier’s Code 12 V dc 1A (nom.) power adaptor (12 → 48 V working standard). Standby, 30mA (350 mW). Operating, typically 450 mA (5W). ‘Touch Tone’ DTMF telephone or encoder, with Talk-back. Mode 1 (parallel) or mode 3.
__________________________________________________________________________________________________ MASTERCALL OFFICE EXTENDER MODEL MC-4044 SERIES 5 __________________________________________________________________________________________________ TECHNICAL GUIDE Issue 5 AUTHOR: PETER ZEUG AUGUST, 1998 ACA SUPPLIER’S CODE N 468 AUSTEL PERMIT NUMBER A94/05/0234 NEW ZEALAND TELEPERMIT PTC 212/96/014 __________________________________________________________________________________________________ DESIGNED
__________________________________________________________________________________________________ THE OFFICE EXTENDER CONTENTS System Configuration Codes 1 Tone Detection and Amplifier Codes 3 Activity Codes on the Monitor Display 5 Status LED 5 User Error Codes 5 Remote Control 5 To change the Master PIN Number 5 To Access Remote Control 5 To load PIN Numbers and corresponding Telephone Numbers 6 To check PIN Numbers and corresponding Telephone Numbers 6 Total Calls 6 Operator Answ
__________________________________________________________________________________________________ SYSTEM CONFIGURATION CODES Using either the Extender Keypad or by Remote Control, enter System access code * 67 03 #,listen for “Please enter command” COMMANDS * nn where nn is option code number n = entry # = scroll down to next option number ** = abandon (do not save any changes) *# = store (save any changes) After either storing or abandoning program changes you can continue to make other programming change
__________________________________________________________________________________________________ OPERATOR OVERRIDE No Yes * 69 1 2 “69 is n, please enter command” 1 2 DIAL TONE DETECT * 70 5 sec wait for dial tone and re-loop if none 3 sec wait for dial tone (blind dial) 1 2 “70 is n, please enter command” 1 2 CONTINUOUS TONE DISCONNECT * 71 Keep connection on continuous tone Disconnect on continuous tone 1 2 “71 is n, please enter command” 1 2 LINE TEST FOR DISCONNECTION * 72 Loop break every 10
__________________________________________________________________________________________________ TONE DETECTION AND AMPLIFIER CODES Using either the MASTERCALL Keypad or by Remote Control, enter Tone Detection access code * 67 05 #, listen for “Please enter command” COMMANDS * nn where nn is tone parameter code number nnn = entry # = scroll down to next tone parameter ** = abandon (do not save any changes) *# = store (save any changes) After either storing or abandoning program changes you can continue to
__________________________________________________________________________________________________ AMPLIFIER PARAMETER CODE DEFAULT VALUE RESPONSE SPARE * 16 000 “16 is nnn, enter command” DTMF Tx LEVEL * 17 010 (000 = Off, 063 - 001) “17 is nnn, enter command” SPEECH CONNECT SENSITIVITY - Transitions prior to valid ring tone * 18 005 (transitions) “18 is nnn, enter command” SPEECH CONNECT SENSITIVITY - Accumulated signal length of transitions in ms/32 * 19 018 (ms/32) “19 is nnn, enter command” SPEECH
__________________________________________________________________________________________________ ACTIVITY CODES ON THE MONITOR DISPLAY 0. = Silence. 1. = Busy tone. 2. = Modulated dial tone. 3. = Number Unobtainable (NU). 4. = Speech. 5. = Steady tone. 6. = No progress or ‘random’ busy tone detected. 7. = Ring tone. 8. = Connecting caller to operator or loop current loss/line reversal. A. = Carrier tone to H.I.M. STATUS LED Off Slow flash On Fast flash = No session established.
__________________________________________________________________________________________________ To load PIN Numbers with corresponding Mode of Operation and Telephone Numbers: First PIN * # 1 pppp # m Second PIN * # 2 pppp # m Third PIN * # 3 pppp # m Fourth PIN * # 4 pppp # m Fifth PIN * # 5 pppp # m Sixth PIN * # 6 pppp # m Seventh PIN * # 7 pppp # m Eighth PIN * # 8 pppp # m First Number 21 nnnn nnnn... # Second Number 22 nnnn nnnn... # Third Number 23 nnnn nnnn... # Fourth Number24 nnnn nnnn...
__________________________________________________________________________________________________ OFFICE EXTENDER - TELECOMMUTING HOME INTERFACE MODULE HI-4690 Description The Telecommuting Home Interface Module (HIM) is used in conjunction with the Office Extender for Telecommuting purposes. Without a HIM, the Telecommuter keeps the connection from the home office to the main office PABX via the Office Extender by leaving the home phone ‘off-hook’.
__________________________________________________________________________________________________ OFFICE EXTENDER SIEMENS GEC COMMUNICATION SYSTEMS PTY LTD DISA FACILITY (DESIGN TWO THOUSAND PTY LTD REF. No.: SCN 175) If the first operator PIN is programmed to 9999 (see Operator Manual for Office Extender G/95072 Page 4), the Office Extender functions as a Direct Inward Station Access (DISA) unit.
__________________________________________________________________________________________________ OFFICE EXTENDER VOICE LINK REMOTE PABX INTERFACE LI-4302 (SYSTEM DRAWING NUMBER 4759) Description The Telecommuting Home Interface Module (HIM) is commonly used in conjunction with the Office Extender for Telecommuting purposes. Normally the Telecommuter is situated at a Small Office/Home Office (SOHO) where there is a single line telephone for voice calls.
NOTES: August 19, 1996 OFFICE EXTENDER Disconnect Codes The Office Extender is able to report the reason for the disconnection of the last call. * 6705 # * 21 - nn *# nn = 001 Busy tone 002 Dial tone 003 Number Unobtainable tone 004 Speech 005 Continuous tone 006 Random busy tone 007 Ring tone 008 Not Used 009 Not Used 000 Silence 011 Random busy tone 012 Stop Task 013 Loop current loss / line reversal detect 014 Forced disconnect (‘D’ from H.I.M.
CUSTOMNET SPECTRUM TELECOMMUTING ACD AGENT LOGIN PROCEDURES FOR REMOTE ANALOGUE ACD POSITIONS To Establish Telecommuting Session from Remote Position 1. 2. 3. 4. Press the ‘SPKR’ Key and then the ‘START SESSION’ Key. (Same as dialling your Telecommuting Extender Number __________________________) Wait for answer and follow the Voice Guides. Enter Your Operator Number ______________ Enter Your PIN Number ______________ Listen for Dial Tone then: To Log On to the ACD 5. 6. • • 7.
NOTE: If the Office Extender is not being used with a Home Interface Module (HIM), please enter the following from the Office Extender keypad: *6703# *66 2 *#
ATTN.: Neil Trattles, RACQ 07 3361 2183 07 3841 1048 OFFICE EXTENDER Programming PIN Numbers and Telephone (SOHO) Numbers Up to eight different agents can be assigned to each Extender by way of their own PIN that corresponds to their remote telephone number. When an operator logs on with their PIN, the Extender automatically selects their telephone number for the purpose of ‘Dial Mode’ and re-connecting the remote agent in the ‘Hold Modes’.
