Instructions / Assembly

36
Troubleshooting
SYMPTOM CAUSE POSSIBLE SOLUTION
Smoker takes excessive
amount of time to heat.
Climate. Temperatures below 65°F (18°C) may extend heating time.
Smoker plugged into an
extension cord.
Plug smoker directly into power source. Maximum length of
extension cord is 25ft (8m). Minimum gauge is 12/3.
Door not closed properly. Close door and adjust latch so that door seals completely
around smoker.
Water bowl not properly
located.
Locate water bowl properly on supports. See assembly
steps for proper installation.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Gap between the door
and the smoker.
Improper door alignment. Adjust door hinges.
Damaged door seal. Call Masterbuilt for replacement at 1-800-489-1581 for
replacement door kit.
Grease leaking from
smoker.
Door not closed properly. Close door and adjust latch so door seals completely
around smoker.
Smoker is not level. Move smoker to a level surface.
Drip pan is not in proper
location.
Align drip pan so that drain hole in pan and smoker bottom
align.
Grease tray is full. Empty grease tray and reinstall under smoker.
Drain tube is clogged. Clean drain tube.
No smoke. No wood chips. Add wood chips (See adding wood chips guide).
Element not staying on long
enough to heat chips due to
climate.
1. Open vent fully. 2. Open door briefl y to allow smoker
temperature to drop approximately 5
°
F (2.78
°C
) below set
temperature then close door.
Controller will not
adjust temperature.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Controller will not
adjust time.
Faulty controller. Call Masterbuilt for replacement at 1-800-489-1581.
Error code. Thermostat probe is
damaged/short circuited.
Call Masterbuilt for replacement at 1-800-489-1581.
Meat probe is damaged/short
circuited.
Faulty controller.
21
BLUETOOTH
1. Download the Masterbuilt app from the Apple App Store or Google Play Store onto your smart device(s).
For more information go to masterbuilt.com/support/app-requirements.
2. Once the download is complete, open the Masterbuilt app and follow the instructions for pairing your
Bluetooth smoker and smart device(s).
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
FCC Warning
Warning: Changes or modifi cations to this smoker not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Operating Instructions