Specifications

Lifetime - Spa Structural Warranty

Platinum Hot Tubs warrants the spa shell structure against the loss of water though the fiberglass laminate of the shell caused

by defects in materials and workmanship for as long as the original purchaser owns the spa. Contact manufacturer if you have

any questions concerning warranty issues.

10 Year – Spa Surface Warranty

Platinum Hot Tubs warrants the interior acrylic spa surface against blisters, cracks, or delaminating resulting from a defect in

the acrylic surface material for a period of 10 years from the date of purchase, based on the following formula: Retail cost

divided by months covered (120), multiplied by months owned = replacement cost.

Lifetime - Manifold Plumbing Warranty

Platinum Hot Tubs warrants the plumbing manifolds, fittings, and parts to be free of defects in materials or workmanship for as

long as the spa is owned by the original purchaser.

2 Year - Electrical Equipment Warranty

Platinum Hot Tubs warrants the electrical equipment and components to be free of defects in materials and workmanship for a

period of 2 year from the date of purchase.

Warranty Performance

In the event of a defect covered under the terms of this Limited Warranty, notify manufacturer. Use all reasonable means to

protect the spa from further damage. A service representative will repair the spa subject to the terms and conditions contained

in this Limited Warranty. The service representative may assess reasonable travel charges, during inspection or repairs. If we

determine that repairs are not feasible due to functional defect, we reserve the right to provide a replacement part or spa in lieu

of repair. We will replace with a part of value equal to the original purchase. In such event, reasonable costs for removal of the

defective spa and delivery and installation of the replacement spa will be the responsibility of the spa owner, to include any or

all freight charges. We reserve the right to an on-site inspection by an authorized service representative.

Limitations and Exclusions

This limited warranty applies to spas sold after October 1, 2006. This limited warranty applies only to the Original Purchaser

and terminates with any transfer of ownership. This limited warranty does not apply to a spa used for any commercial, rental,

club purposes, or for any spa used outside of Canada or the United States, unless under contract by the manufacturer. The

purchaser must establish the date of purchase by dated sales invoice or delivery receipt.

This limited warranty does not cover damage resulting from abuse, misuse, or neglect including any installation, operation,

maintenance, or use of spa other than in accordance with the Owner's Manual of the spa. Damage caused by operation of the

spa at water temperatures outside the range of 32 degrees F. and 120 degrees F., damage caused by dirty, clogged, or calcified

filter cartridges, damage to the spa surface caused by improper use of chemicals or cleaning agents, allowing undissolved spa

sanitizing chemicals to lie on the surface, damage caused by improper pH balance or other improper water chemistry, damaged

caused by failure to provide even and sufficient support for the spa, are considered abuses and may invalidate this Limited

Warranty. Damage caused by repairs or alterations performed by anyone other than an authorized service representative is not

covered. Failure caused by accidents, acts of God, nonstructural normal wear and tear, cosmetic blemishes and other causes

beyond our control is excluded.

The warranty is in lieu of all other warranties, expressed or implied, including implied warranties of merchantability and fitness

for a particular purpose. In no event shall manufacturer be liable for incidental or consequential damages.

Disclaimers

The spa owner is required to provide adequate access to the spa for any repair or inspection. Manufacturer shall not be liable

for loss of use of the Spa or other incidental or consequential costs, expenses or damages, which may include but are not

limited to water damage, or the removal of a permanent deck or other custom fixture. Under no circumstances shall we, or any

of our representatives be held liable for injury to any person or damage to any property, however arising. This warranty gives

you specific legal rights and you may have other rights. No service company, or other party is authorized to change, modify, or

extend the terms of this Limited Warranty in any manner what so ever.

WARRANTY