User Guide

A: The activation code is provided with each lock box in the upper left corner of the instructions. The
instructions are included in the lock box package. If you have lost, or no longer have the instructions,
email [e-mail]. In the email, please provide your first and last name, a phone number
where you can be reached, proof of purchase, and a picture of the back of the lock, clearly showing the
serial number and proof that it is not attached to property.
Q: How do I remove the shackle from the portable lock box?
A: The shackle can be opened using Bluetooth credentials or by entering a numeric code in the key pad.
To open using Bluetooth credentials:
1. Make sure that the user has followed the instructions for "How to Register and Add Your Lock"
or has been granted shackle access by the owner and has accepted an invitation to access a lock
box.
2. Make sure that your Master Lock eLocks app is open and the user is logged in to the App.
3. Touch MANAGE LOCK in the upper right-hand corner and enter your password or code if
prompted.
4. Wake the lock by pressing any key on the lock box key pad.
5. Touch OPEN SHACKLE.
6. When the lock box lights green, pull the shackle straight up and away to remove within 5
seconds.
To open manually using a traditional code:
The lock box shackle can be removed using the primary code which is found in the app and upper right
corner of the Instruction Sheet.
1. Simultaneously press the clear button and first number in the Primary Code.
2. Release the clear button and first number of the primary code, and then enter the remaining
numbers in your primary code.
3. When the lock box lights green, pull the shackle straight up and away to remove within 5
seconds.
Q: How do I open the lock box key compartment?
A: Lock Boxes can be opened using Bluetooth credentials or by entering a numeric code in the key pad.
To open using Bluetooth credentials:
1. Make sure that the user has followed the instructions for "How to Register and Add Your Lock"
or has accepted an invitation from a lock owner.
2. Make sure that your Master Lock eLocks app is open and the user is logged in to the app.
3. Wake the lock by pressing any key on the lock box key pad.
4. When the lock lights green, open within 5 seconds.
To open using a traditional code: