User Guide

3. While holding the battery in place, with an authorized mobile device within range of the lock
box, press any keypad button on the lock box. If lock does not unlock, enter Primary Access
Code on the lock box keypad.
4. When lock box is opened, install a new CR123A battery.
Please note that after installing a new battery, the low battery icon will no longer display in the app after
the lock box and app communicate with each other. However, it will take between 2 and 72 hours for
the yellow LED to stop displaying on the lock itself.
Q: What if my phone battery dies? How can I access my lock box?
A: If the phone's battery dies, the lock can be unlocked by entering the Primary Code, the current
Temporary Code or the Backup Master Code on the lock keypad. The Primary Code is provided in the
upper right corner of the Instructions Sheet, but can be changed by the owner. Temporary Codes are
sent to guests through the app, and the Backup Master Code allows emergency access to your lock if
you are unable to use your Bluetooth device. The Backup Master Code is an 11-digit code that is unique
to each lock box and cannot be changed. It is visible only to the Owner in the app (not Guests).
Q: The clear button on my lock box is yellow instead of blue or green. What is causing this?
A: When a lock box is low on power, you will be notified in three ways: an email notification, a warning
in the app, and by a yellow light on the lock box. To change the battery:
1. Open the lock box door.
2. With a flat head screwdriver, open the battery compartment located behind the door of the lock
box.
3. Remove the battery and replace it with a new CR123A battery. Make sure to position the
positive and negative terminals properly, as indicated on the door of the battery compartment.
4. Once installed close the battery door and tighten the screw.
Q: I replaced the battery in my lock box. Why is the lock LED still yellow?
A: After installing a new battery, the low battery icon will no longer display in the app, after the app and
the lock communicate with each other. However, it will take between 2 to 72 hours for the yellow LED
to stop displaying on the lock itself.
INSTRUCTIONS
Q: How do I find the Activation Code in the lock box packaging?
A: To locate the lock’s Activation Code on the instruction sheet included in the lock packaging:
1. On the back of the package, locate the section that says OPEN HERE and cut along the scored,
dotted line to allow access to the instruction sheet in the compartment behind the label.
2. Open the compartment door and remove the folded instruction sheet.
3. Locate the Activation Code in the gray box in the top left corner of the instruction sheet and
enter it as instructed in the app.
Q: I lost my activation code. How do I obtain a new one for my lock box?