Specifications

50
Customer Service & Assistance
Gigaset C330/330 A / CHN en/ A31008-M2307-Y101-1-7619 / appendix.fm / 22.03.2013
Version 4, 16.09.2005
Customer Service &
Assistance
If you have any question, reach us by
Web site: www.gigaset.com/cn
Hotline: [phone]
Questions and answers
If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/service
.
The table below contains a list of common
problems and possible solutions.
Gigaset C330 A only:
The handset display is blank.
1. The handset is not switched on.
¥ Press and hold the end call key a.
2. The battery is flat.
¥ Charge the battery or replace it
(
¢page 13).
Out of range is shown on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
3. The base is not switched on.
¥ Check the mains adapter of the base
(
¢page 11).
Register HS is shown on the display.
Handset has not been registered with the base or
has been de-registered.
¥ Register the handset (¢page 29).
Handset does not ring.
The ringtone is deactivated.
¥ Activate the ringtone (¢page 40).
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
¢page 11).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Enter the correct system PIN.
Forgotten the system PIN.
¥ Contact the service hotline (¢ page 50).
The other party cannot hear you.
You have pressed the mute key h. The handset is
"muted".
¥ Activate the microphone again (¢page 18).
The number of the caller is not displayed.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for dial pulsing.
¥ Set your PABX to tone dialling.
No time is specified for a message in the call list.
Date and time have not been set.
¥ Set the date/time (¢ page 14).
The answering machine announces "PIN is
incorrect" during remote operation.
1. You have entered the wrong system PIN.
¥ Enter the system PIN again.
2. The system PIN is still set to 0000.
¥ Change the system PIN (¢page 42).
The answering machine is not recording any
messages/has switched to announce only.
Its memory is full.
¥ Delete old messages.
¥ Play back new messages and delete.
Exclusion of liability
Some displays may contain pixels (pic-
ture elements), which remain activated
or deactivated. As a pixel is made up of
three sub-pixels (red, green, blue), it is
possible that pixel colours may vary.
This is completely normal and does not
indicate an error.