Technical information

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4. Touch the button in the upper-right corner of the control panel until 'Printer Status Report' is
displayed, and then select OK. The self-test report should print.
--- If the self test page prints (illustrates that printer is functional) but normal/regular printing from the
computer/host workstation is not permissible, then one of the ink cartridges likely has a problem and
may need to be replaced. Evaluate test page to ensure all ink nozzles are firing from both ink cartridges;
use to check color printing performance.
NOTE: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing
purposes only), please refer to link above for video/documentation instructions. However, if the
cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test
results, the cartridge will eventually need to be replaced with a new one.
You can also test general printer performance by running the 'Tap 10' diagnostic test, use same
procedure above and enter "code = 10". Both the ‘Tap 41’ and ‘Tap 10’ tests are ‘forced print tests’ –
the printer will make every attempt to print the pattern whether the ink cartridges are good or bad…the
patterns should be utilized to diagnose cartridge health. If ‘regular’ printing is still not possible then one
or both of the ink cartridges is damaged.
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone
and they are re-used, and this is often unrelated to the refill process. The “Incompatible Cartridge(s)" /
“Print Cartridge(s) Problem” / “Refer to printer documentation” / “Cartridge Error: Cartridge must be
replaced” / “Cartridge in left/right slot is not intended for use in this printer “ or even "Now printing
alignment page" error messages are typically indicative of failed micro-electronics internal to the ink
cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was
performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is
installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors.
Running the 'Tap 41' cartridge health diagnostics test will confirm the active state of both cartridges.
Please note these types of failures are quite rare with an ink cartridge that that has only been refilled
once or twice. For reference, the following page provides a complete review of the majority of cartridge
error messages you may observe on your printer at one point or another:
http://inkjet411.com/?page_id=415
However, if your printer works routinely after inserting a brand new HP 60 (or 60XL) cartridge in it, you
should discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase). We
regret your inconvenience, and we hope that you will continue to consider the compelling value of inkjet
refilling in the future.
If you do decide to run the 'Tap 41' cartridge health diagnostics test mentioned above and require
assistance in interpreting the diagnostic test information, please relay the results to our team for failure
confirmation. For advanced/complete HP printer diagnostics information please visit:
http://inkjet411.com/?page_id=1813
For any additional questions please contact us directly: [e-mail]
-Thank you