Technical information

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-Thank you
PRINT QUALITY (DEGRADED IQ / PQ / COLOR PERFORMANCE)
Regarding your recent inquiry about the poor print quality problem (degraded image quality) you are
experiencing, we suggest you first visit the "Print Quality" page of the "General Information" section of
the Inkjet 411 website and follow the suggestions provided: http://inkjet411.com/?page_id=1432
Run a quick printer 'self test' or Inkjet411 test print to evaluate cartridge performance (i.e. 4-color test
print): http://inkjet411.com/?page_id=146
Cartridge & Printer maintenance should also be evaluated - ensure both ink cartridges and flex cable
contact surfaces (where the cartridge interfaces to the carriage inside the printer) are thoroughly clean:
http://inkjet411.com/?page_id=1519
1) Gently blot the cartridge Nozzle Plate with a damp lint-free towel/wipe – a small amount of
ink should be dispensed, and be visible, on the towel (all 3 colors should be present for a Tri -
color cartridge).
2) If no ink is dispersed from nozzle plate (i.e. visible on towel) or ink cartridge completely fails
to print on paper after installed in printer, then more drastic cartridge and printer cleaning steps
will likely need to be performed to recover ink cartridge (NOTE: foam inside cartridge can dry
out and become very hard – the foam must be moist with ink to function correctly (i.e. ink flows
and wets the nozzle plate). Refer to 'clogged ink cartridge recovery' video here:
http://inkjet411.com/?page_id=1519
Providing the ink cartridges are clean, the problem may be caused by a dirty wiper blade or poor seal in
the service station (capping station where the ink cartridges park when not in use) and this is causing
the poor jetting / print performance issue you are observing. Remove the ink cartridges and thoroughly
clean the wipers and seals: http://inkjet411.com/?page_id=151
If the issue continues then please refer to 'Troubleshooting' section on our website - the printer
manufacturer websites are also provided here: http://inkjet411.com/?page_id=106
If the poor print quality problem persists please return the cartridge to Costco and request the operator
to ‘stamp test’ the ink cartridge.
For any additional questions please contact us directly: [e-mail]
-Thank you
PRINTER WORKING - NO INK APPEARS ON PAPER [ IPH CARTRIDGE RECOVERY ]