Technical information

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seated into the carriage assembly. If the ink cartridge has an expired warranty date (imprinted date on
front of ink cartridge) then the cartridge age is typically over 2 years old and could be at significantly
higher risk for potential failure when refilled.
We trust this detailed technical information provides you some additional insight into the issue you have
endured. If, at any point in the future, you would like information on more 'refill friendly' printer models
just let us know.
For any additional questions please contact us directly: [e-mail]
-Thank you
PRINTER REPLACEMENT (FAILED PRINTHEAD/IPH DAMAGE CLAIM)
This is quite unfortunate but also coincidental in our view.
While policies do vary between different Costco stores (state to state), you could discuss with the lead
store manager and request to fill out Costco's standard 'liability form'.
NOTE: You will need to supply images of the error images, along with images of your printer, when you
fill out the Costco 'liability form' at Costco's Photo Dept. You will also need to bring in all the refilled ink
cartridges that are involved in the claim. An approval is not our decision as you will first need to fill out
the 'liability form' and then be approved by the local store manager along with the regional account
manager.
For any additional questions please contact us directly: [e-mail]
-Thank you
POOR PRINT QUALITY & LOW INK MESSAGES (IPH)
Regarding your recent inquiry about the low ink message and the light text/partial fading during
printing, our answers are provided below in two sections:
DEGRADED IMAGE QUALITY
A. For the poor print quality problem (degraded image quality) you are observing, we suggest you first
visit the "Print Quality" page of the "General Information" section of the Inkjet 411 website and follow
the suggestions provided: http://inkjet411.com/?page_id=1432
A. 1. Cartridge & Printer maintenance should also be evaluated - ensure both ink cartridges and flexible
driver contact cables (where the cartridge interfaces to the carriage inside the printer) are thoroughly
clean: http://inkjet411.com/?page_id=1519