Technical information

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with brand new ink cartridges from time to time). The “Cartridge Problem" error message is typically
indicative of failed micro-electronics internal to the ink cartridge.
Unfortunately the newer micro-electronics in many of the newer integrated ink cartridge lines are quite
fragile (due to low-cost materials used in the manufacturing processes), so results of repeated cartridge
usage/longevity will vary from one extreme to the other. As a suggestion, if you print more than 15
pages per week, then you may want to consider moving over to an 'individual ink tank' printer
system....these are very "refill friendly" and you will not encounter cartridge failures......let us know if
you would like more information on this.
NOTE: It is also common to have a marginally performing ink cartridge (which was performing ok before)
in the adjacent slot (i.e. color), then when a faulty cartridge is installed into the other slot (i.e. black),
both of the ink cartridge(s) then get flagged with electrical errors. This type of failure is quite rare with
an ink cartridge that that has only been refilled once or twice. Typically the ink cartridge's nozzle plate
suffers a break at one of the flexible circuit lines within the base of the cartridge nozzle plate...refer to
photo at bottom of this page: http://inkjet411.com/?page_id=509
The more severe printer error messages which result in non-permitted print operations, represent a
very small percentage of the mass experience (~1-2% range for this particular cartridge family). Please
consider the problem you encountered as being relatively rare with an ‘integrated’ ink cartridge that has
only been filled once or twice.
The integrated ink cartridge electrical wire runs, at rear and lower sides of the ink cartridge, are
somewhat delicate and are susceptible to ink attack and subsequent internal electrical damage, which
can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal
micro-electronic failure. It is discouraged to use old ink cartridges which have been left in a drawer as
internal corrosion of the electrical wire runs can occur in a period of time.
If the ink cartridge has an expired warranty date (imprinted date on front of ink cartridge) then the
cartridge age is typically over 2 years old and could be at significantly higher risk for potential failure
when refilled.
However, if your printer works routinely after inserting a brand new ink cartridge in it, you should
discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase - just tell
them you validated the cartridge failure with the Inkjet411 tech representative). We regret your
inconvenience, and we hope that you will continue to consider the compelling value of inkjet refilling in
the future.
NOTE: We do not support or suggest the use of Chinese made compatible cartridges or 3rd party
remanufactured cartridges with your printer -- we primarily recommend refilling of HP original
cartridges only using Costco or Fry's in-store refill service since we know the original electronics are
relatively stable.