Technical information

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laser printers) available in just about every major city in North America. We suggest you conduct an
internet search for such services for your zip code.
For any additional questions please contact us directly: [e-mail]
-Thank you
SEVERE CARTRIDGE ERROR ALERTS /PRINTER LIGHTS BLINKING (GENERAL BLANKET RESPONSE)
Regarding your recent inquiry about the cartridge error message, this is apparently an electrical
connection issue between the printer and the cartridge. To ensure you have performed a full diagnosis,
please go to the "Solve My Problem" page at http://www.inkjet411.com/ and follow the error
resolutions provided, even if your exact error message or cartridge is not listed.
Please note that many cartridges eventually do encounter problems or failures, especially after their
original ink is gone and they are re-used, and this is often unrelated to the refill process.
For any additional questions please contact us directly: [e-mail]
-Thank you
ERROR MESSAGES – REFUND [ FOLLOW-UP MESSAGE / DIAGNOSIS ALREADY PERFORMED ]
HP IPH Errors:
Yes, we completely understand - any type of failure is unfortunate and a major inconvenience.
Regarding your recent inquiry about the HPXX cartridge error message along with the diagnostic steps
you’ve already taken (thank you), it sounds like your cartridge’s internal micro-electronics have
electrically failed and will need to be replaced. The fact that the printer’s internal self test prints ok
verifies that the printer is operational, but this also means that the ink cartridge is perhaps beyond it's
normal usable state (at least according to HP).
In some cases the ink cartridges just need to be FIRMLY re-seated into the carriage assembly (also check
the cartridge restraining mechanism/arms if present – sometimes these mechanical restraints/arms
become loose over time…please double-check these if applicable). Based on your feedback it sounds like
you already reseated the cartridges several times though. We also suggest that you ensure BOTH
carriage/flex cables (where the cartridge interfaces to the carriage inside the printer) and BOTH ink
cartridge rear electrical contacts are thoroughly clean to rule out connectivity as root cause:
http://inkjet411.com/?page_id=1519
Many cartridges eventually do encounter problems or failures, especially after their original ink is gone
and they are re-used, and this is often unrelated to the refill process (these same problems also occur