Technical information

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REPLY DELAY
We apologize for the delay in responding, but we experienced temporary system connectivity issues
which have since been resolved.
For any additional questions please contact us directly: Inkjet411help@gmail.com
COMPATIBLE / RE-BRANDED INDIVIDUAL INK TANKS (ALL) NOT SUPPORTED
Regarding your recent inquiry about a cartridge error message associated with your Epson/HP/Canon
series "compatible" ink cartridge, Costco/Frys do not support re-branded individual ink tank/cartridge
refilling or smart chip programming.
NOTE: A compatible, remanufactured or re-branded ink cartridge can be problematic when installed into
the printer following refilling. Compatible cartridges are typically purchased on-line or at select retailers
(i.e sold under a different label than the regular HP, Canon, Epson, Lexmark or Dell cartridge packaging)
and is essentially a remanufactured tank of the original HP/Canon/Epson/Lexmark/Dell genuine ink
cartridge. For the best refilling experience, only use genuine ink tanks.
The reason is that the compatible cartridge smart chip (which is attached to cartridge's base) comes
from an unknown source and the Costco/Frys/Microelectronics reprogramming tools do not have the
ability to properly program the smart chip (i.e. was never tested/certified for re-branded ink tanks).
We regret your inconvenience, and we hope that you will continue to consider the compelling value of
inkjet refilling in the future (USING GENUINE/ORIGINAL OEM INK CARTRIDGES).
For any additional questions please contact us directly: Inkjet411help@gmail.com
NEW OR NON-CARTRIDGE SUPPORT
Regarding your recent inquiry about Brother ink cartridge refill services, unfortunately Costco, Fry's nor
Microelectronics stores do not support the Brother ink series. However, we are continually evaluating
and introducing support on different cartridge types so you may want to check back later.
NOTE: The Costco/Fry's/ Microelectronics in-store representatives (at either Photo/Electronics support
center) are trained to refill over 260 different ink cartridge types from most of the major printer
manufacturers (i.e. HP, Epson, Canon, Lexmark and Dell) and can answer any additional questions you
may have. It typically takes about an hour to complete the refill from the time you drop the cartridges
off.