Technical information

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PARTY REQUEST TO LINK INJET411 PAGES
As several other vendors/companies are already providing links to our support site today, this is fine
with us. Please note we have two sites at the moment, but will soon be expanding another into Mexico:
USA: www.inkjet411.com
Canada: www.ca.inkjet411.com (currently being developed for French-Canadian support...should be
complete by X-mas 2013)
NOTE: the Inkjet411 support site is intended to primarily support customers for Costco
USA/Canada/Mexico, Frys Electronics (all stores), Microelectronics USA (select stores), Best Buy Canada
(select stores) and many major Universities (USA/Canada). We also have refilling services in a few other
smaller retail locations.
If you have any specific questions, please e-mail us at [e-mail]
-Thank you
ISSUE UNRELATED TO REFILL
Regarding your recent inquiry, this particular issue is not related to cartridge refilling/printer usage. We
suggest you consult your printer's User Manual, printer manufacturer help site, or Fixya printer user
help forum: http://www.fixya.com/
For any additional questions please contact us directly: [e-mail]
-Thank you
MORE INFO NEEDED
Regarding your recent inquiry about refilling, we need more information from you before we can
recommend a solution. Please describe your issue in more detail. Please let us know if the problem falls
into one of these categories:
1) Low Ink Alert Message (low ink lights on/pop-up messages)....these are normal.
2) Nuisance Alert Messages (i.e. "counterfeit" / "fraud cartridge")....these are normal.
3) Severe Error Messages (i.e. Unrecognized cartridge" / Missing or Not Detected")........these
are NOT normal.
4) Missing color or colors during printing
5) Poor print/color performance
In the interim, we suggest that you go to the "Solve My Problem" section of the Inkjet411 website:
http://www.inkjet411.com/ and select the appropriate ink series family and your printer model.
Follow the suggestions shown, including cartridge/printer cleaning procedures and running applicable
diagnostic printer tests.
For any additional questions please contact us directly: [e-mail]