Technical information

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Please let us know if the error condition persists.
-Thank you
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"CARTRIDGE DAMAGED" and "INK CARTRIDGE FAILURE" ALERT MESSAGES:
Either of these conditions are typically caused by poor cartridge contact (i.e. electrical connectivity)
between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into),
but normally you would observe a "Black Cartridge Damaged" or “Ink Cartridge Failure” alert message if
this was the case. In addition, a 'Red X' would also be displayed on printer control panel LCD or
Window's pop-up screen when this condition is present.
It is suggested you remove the respective ink cartridge from the printer and thoroughly clean the
cartridge’s smart chip electrical surface using an isopropyl dampened lint-free towel. Ensure no ink
residue is present on surface of the chip. Refer to page 7 of the FAQs (Frequently Asked Questions)
document at either of the links provided below:
http://inkjet411.com/?page_id=1991
http://inkjet411.retailinkjet.com/wp-content/uploads/2013/05/HP-932-933-950-951-Spare-Cartridge-
Swap_FAQs_v4.pdf
Following cartridge 'smart chip' cleaning, please re-install the ink cartridge and retest.
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Please let us know if this does not remedy the current error condition. For any additional questions
please contact us directly: [e-mail]
-Thank you
HP932/933/950/951 "HP Protected Cartridge Installed. Replace Cartridge K" ALERT MESSAGE
Regarding your recent inquiry about the HP950 "HP Protected Cartridge Installed. Replace Cartrid ge K"
alert message, unfortunately this particular lock-out may have been initiated on your printer during
initial printer/software installation. If you enabled ‘HP Cartridge Protection’ (within your printer
software driver on your computer) this will lock your cartridges to your printer and may not allow a
refilled cartridge to function.…meaning the cartridge(s) cannot be used in any other printer (i.e. another
similar printer model within your home/office or an identical replacement printer). It is theref ore
suggested you ensure this 'PROTECTION' feature disabled.
To ensure the 'Protection' feature is disabled in your printer driver, please refer to page 8 in our FAQ pdf
file, the link is provided below.
http://inkjet411.com/?page_id=1991