Technical information

253

http://inkjet411.retailinkjet.com/wp-content/uploads/2013/05/HP-932-933-950-951-Spare-Cartridge-

Swap_FAQs_v4.pdf

Following cartridge 'smart chip' cleaning, please re-install the ink cartridge and retest.

NOTE 1: “Depleted”, “Refilled”, and similar “Ink Low” alerts should be expected and are COMPLETELY

NORMAL for ink cartridges which have been refilled! In addition, the ink level tracking feature will NOT

be available - your ink cartridges are indeed full providing you just returned from the refill store. While

at first this may be an unusual workflow, it does allow print operations to proceed. We suggest you

watch the following videos so you completely understand what to expect when using refilled ink

cartridges: http://inkjet411.com/?page_id=913

NOTE 2: Attempting to refill ink cartridges before the 'ink out/empty' alert condition hits ‘might’ work

one time – but this has not been tested in our labs. Since the printer monitors ink usage/drop counts, it

will display the ‘Ink Sensor Warning’ messages when it 'predicts' the cartridge should be out of ink, but

these messages may be ignored and you can continue printing. Eventually the ‘Cartridge(s) Depleted’

alert message will be displayed when the cartridge truly is out of ink. After this the printer will not know

what the level of the ink is. Watch this video which shows both of these alert messages:

http://inkjet411.com/?page_id=1999

KEY REMINDERS:

1) Ensure that the refilled cartridges are not the ones you just took out of the printer - as long as you

install one of the previously used (non-refilled ink cartridges, full or empty, doesn't matter) into the

printer first for approx. 25 seconds, it immediately recognize this as a different cartridge. After ~25

seconds you should remove the spare and install the refilled cartridge, it should then be activated &

permitted for use. If the ink cartridges are not rotated in this manner then the “Ink Cartridge Depleted”

alert message will be encountered. Refer to page 3 in our FAQ document:

http://inkjet411.retailinkjet.com/wp-content/uploads/2013/05/HP-932-933-950-951-Spare-Cartridge-

Swap_FAQs_v4.pdf

2) The “Ink Cartridge Depleted” message will be observed, and the printer will cease print operations,

when an ink cartridge ‘really is’ out of ink. HP has small sensors which look into the bottom of the ink

tank to ensure ink is present. Typically you will receive ‘Low Ink Warning’ messages just before this

occurs. Please refer to page 6 in our FAQ support document: http://inkjet411.retailinkjet.com/wp-

content/uploads/2013/05/HP-932-933-950-951-Spare-Cartridge-Swap_FAQs_v4.pdf

3) Ensure you bypass the anticipated printer 'alerts' (i.e. “Counterfeit” and “Non-Genuine Ink”) in the

prescribed manner when the refilled cartridge(s) are first installed. Click here for more information on

this: http://inkjet411.com/?page_id=913