Technical information

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>> IMPORTANT - Press ‘No‘ when prompted with the following question: “Was this cartridge sold to you
as a new genuine HP-branded cartridge that has not been previously used? If you accidentally select yes,
then you will need to bypass a few additional alert message screen…not a big deal.
4) You may use either the HP 950/951 Setup Cartridges or the regular HP 950/951 [950XL/951XL]
cartridges for activating the refilled 950/951 cartridges - you may cycle between each set or use one set
thereafter. Spare cartridge refills have no expiration date.
See our FAQs document here for complete usage information: http://inkjet411.com/?page_id=1999
4) You may use either the HP 932/933 Setup Cartridges or the regular HP 932/933 [932XL/933XL]
cartridges for activating the refilled 932/933 cartridges - you may cycle between each set or use one set
thereafter. Spare cartridge refills have no expiration date.
See our FAQs document here for complete usage information: http://inkjet411.com/?page_id=1999
5) If you bring in an ink cartridge for 'topping off', in most cases, the refill store operator will weigh the
ink cartridge to ensure it is not 'over' the acceptable weight limit - it is possible they will deny the refill
request if considered too full (i.e. >25%-40% ink remaining). As the refill process typically involves a
complete 'ink evacuation', cartridges with too much ink can be problematic for a satisfactory refill.
If the "Ink Cartridges Depleted" message persists then the ink cartridge may 'really' be out of ink - return
to Costco and have them weigh and check as necessary.
NOTE: Attempting to refill ink cartridges before the 'ink out/empty' alert condition hits will actually work
one time. Since the printer monitors ink usage/drop counts, it will display the ‘Ink Sensor Warning’
messages when it 'predicts' the cartridge should be out of ink, but these messages may be ignored and
you can continue printing. Eventually the ‘Cartridge(s) Depleted’ alert message will be displayed when
the cartridge truly is out of ink. After this the printer will not know what the level of the ink is. Watch
this video which shows both of these alert messages: http://inkjet411.com/?page_id=1999
For any additional questions please contact us directly: [e-mail]
-Thank you
HP 932/933 & 950/951: "Black Cartridge Damaged" / “Ink Cartridge Failure” / “Use Color Ink Only”
Regarding your recent inquiry about the HP950 "Black Cartridge Damaged" / “Ink Cartridge Failure” /
“Use Color Ink Only” alert message, this condition is most likely being caused by poor contact (i.e.
electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink
cartridge plugs into). Typically a 'Red X' will also be displayed on printer control panel LCD or Window's
pop-up screen when this condition is present.
It is suggested you remove the respective ink cartridge from the printer and thoroughly clean the
cartridge’s smart chip electrical surface using an isopropyl dampened lint-free towel. Ensure no ink