Technical information

HP 932/933 & 950/951: “LOW INK” / “INK CARTRIDGES DEPLETED” MESSAGES

Regarding your recent inquiry about low ink/depleted HP932/950 black ink cartridge error message(s),

let’s ensure that all steps have been completed properly when using refilled tanks. First and foremost,

please understand that in order to use a refilled ink cartridge you need to first install another HP932

black ink cartridge in the printer for approx. 25 seconds (i.e. i.e. spare set must be available when using

refilled ink cartridges), then you can install the newly refilled cartridge and it will be recognized by the

printer. You can then bypass the various 'non-HP', 'counterfeit' alert messages - eventually you should

be permitted to print using the black ink cartridge.

Please refer to our FAQ document which covers everything: http://inkjet411.retailinkjet.com/wp-

content/uploads/2013/05/HP-932-933-950-951-Spare-Cartridge-Swap_FAQs_v4.pdf

NOTE: “Depleted”, “Refilled”, and similar “Ink Low” alerts should be expected and are COMPLETELY

NORMAL for ink cartridges which have been refilled! In addition, the ink level tracking feature will NOT

be available - your ink cartridges are indeed full providing you just returned from the refill store. While

at first this may be an unusual workflow, it does allow print operations to proceed. We suggest you

watch the following videos so you completely understand what to expect when using refilled ink

cartridges: http://inkjet411.com/?page_id=913

KEY REMINDERS:

1) Ensure that the refilled cartridges are not the ones you just took out of the printer - as long as you

install one of the previously used (non-refilled ink cartridges, full or empty, doesn't matter) into the

printer first for approx. 25 seconds, it immediately recognize this as a different cartridge. After ~25

seconds you should remove the spare and install the refilled cartridge, it should then be activated &

permitted for use. If the ink cartridges are not rotated in this manner then the “Ink Cartridge Depleted”

alert message will be encountered. Refer to page 3 in our FAQ document:

http://inkjet411.retailinkjet.com/wp-content/uploads/2013/05/HP-932-933-950-951-Spare-Cartridge-

Swap_FAQs_v4.pdf

2) The “Ink Cartridge Depleted” message will be observed, and the printer will cease print operations,

when an ink cartridge ‘really is’ out of ink. HP has small sensors which look into the bottom of the ink

tank to ensure ink is present. Typically you will receive ‘Low Ink Warning’ messages just before this

occurs. Please refer to page 6 in our FAQ support document: http://inkjet411.retailinkjet.com/wp-

content/uploads/2013/05/HP-932-933-950-951-Spare-Cartridge-Swap_FAQs_v4.pdf

3) Ensure you bypass the anticipated printer 'alerts' (i.e. “Counterfeit” and “Non-Genuine Ink”) in the

prescribed manner when the refilled cartridge(s) are first installed. Click here for more information on

this: http://inkjet411.com/?page_id=913