Technical information

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Please watch this video which explains this further: http://inkjet411.com/?page_id=1995

NOTE 1: You may use either the HP 932/933 Setup Cartridges or the regular HP 932/933 [HP 932XL/HP

933XL] cartridges for activating the refilled 932/933 cartridges - you may cycle between each set or use

one set thereafter. See our FAQs document here for complete ink cartridge usage information:

http://inkjet411.com/?page_id=913

NOTE 2: You may NOT use a 'STARTER cartridge' from someone else's printer nor can you use

'compatible' cartridges which were purchased off the internet.

Four (4) important usage caveats to be aware of:

1) Ensure that the refilled cartridges are not the ones you just took out of the printer - as long as you

install one of the previously used (non-refilled ink cartridges, full or empty, doesn't matter) into the

printer first, it immediately recognize this as a different cartridge. After ~25 seconds you can then

remove the spare and install the refilled cartridge, it should then be activated & permitted for use.

2) Ensure you bypass the anticipated printer 'alerts' (i.e. “Counterfeit” and “Non-Genuine Ink”) in the

prescribed manner when the refilled cartridge(s) are first installed. Click here for more information on

this: http://inkjet411.com/?page_id=913

>> IMPORTANT - Press ‘No‘ when prompted with the following question: “Was this cartridge sold to you

as a new genuine HP-branded cartridge that has not been previously used?

3) “Depleted”, “Refilled”, and similar “Ink out” alerts are COMPLETELY NORMAL for HP 932/933 ink

cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print

operations to proceed. Spare cartridge refills have no expiration date.

4) The “Ink Cartridge Depleted” message will be observed, and the printer will cease print operation s,

when an ink cartridge ‘really is’ out of ink. HP has small sensors which look into the bottom of the ink

tank to ensure ink is present. Typically you will receive ‘Low Ink Warning’ messages just before this

occurs. Please refer to page 6 in our FAQ support document: http://inkjet411.retailinkjet.com/wp-

content/uploads/2013/05/HP-932-933-950-951-Spare-Cartridge-Swap_FAQs_v4.pdf

If not already performed, we suggest you watch both of the following support videos:

http://inkjet411.com/?page_id=1991

NOTE 3: Attempting to refill ink cartridges before the 'ink out/empty' alert condition hits will actually

work one time. Since the printer monitors ink usage/drop counts, it will display the ‘Ink Sensor Warning’

messages when it 'predicts' the cartridge should be out of ink, but these messages may be ignored and

you can continue printing. Eventually the ‘Cartridge(s) Depleted’ alert message will be displayed when