Technical information

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3. If second message appears and printer’s LCD screen displays error code “E”, then DO NOT click

‘CANCEL PRINTING’.

4. Press and hold down ‘Stop’/’Reset’ button (triangle-circle icon) on your printer for 5-8 seconds.

Printer should start printing.

B. Canon Ink Level Reset Procedure #2 [primarily intended for Canon iP printer models]:

1. Press and Hold the Resume (triangle-circle) button

2. Press and Hold the Power Button; hold both buttons for 5 seconds

3. Release the Resume (triangle-circle) button.

4. Press the Resume button 5 times.

5. Release the Power button. The blinking ink level/power light should go steady after a few

seconds.

- Printing may continue under the ‘ink out’ condition.

Providing none of the above procedures were successful, then you could attempt the various printer

reset procedures at the following link (refer to .pdf SUPPORT DOCUMENTATION):

http://inkjet411.com/?page_id=62

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WORST CASE SCENARIO – INTERNAL ELECTRICAL FAILURE OF INK CARTRIDGE:

If, after performing the suggested 'reset' procedures above, you still have an error condition which

prohibits computer/host based printing (or permit copy/scan functions), then the ink cartridge probably

has internal electrical damage (micro-electronics failure); such a failure is unrelated to the ink cartridge

refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty

condition so it can be difficult to distinguish between the two. Many cartridges eventually do encounter

problems or failures, especially after their original ink is gone and they are re -used, and this is often

unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture

at bottom of this page: http://inkjet411.com/?page_id=1533

If, following a reset of the printer via the ‘Stop/Resume’ button, printing is permitted but the ‘Ink Low’

indicator continues to be lit then one of the inks cartridges may be suffering from marginal internal

electrical performance – a potential failure of the cartridge may eventually occur which will prevent

printing.

However, if your printer works routinely after inserting a new Canon 240 black (or 240XL/240XXL) or 241

(or 241 XL) color ink cartridge in it, you should discuss the possibility of a refund with your local Costco

(for refilled cartridge purchase). We regret your inconvenience, and we hope that you will continue to

consider the compelling value of inkjet refilling in the future.

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